Beds.co.uk

Excellent value for money and service. All items arrived on time and probably very efficient pleasantly surprised at the quality for the price I have paid will definitely use again thank you

Really happy with the mattress we ordered great service and delivered within a week, will def be ordering again, customer service were great
Many thanks Tracey

Low quality beds and mattresses, the head board doesn't fit with the bed and £100 more expensive than something similar on other websites. I maglde a mistake buying and trusting them

Great company to deal with... brilliant service and helped me with changing my order on line... no trouble at all. A personal local service which is hard to find these days!

Perfect sellers, emailed with delivery dates and times for me to choose, delivered on time as booked and a faultless service.
Would recommend to anyone.

I purchased a memory foam mattress and it was received quickly and is extremely comfortable considering the competitive price that I paid. Would highly recommend.

Easy to order and it was worth value for money. Delivery was as promised intime. Can not really complain. So i am pretty pleased with my order and my overall experience in the ordering process

I ordered a divan, mattress and headboard directly from their website beds.co.uk
When the bed arrived the two divan parts were the same and there was no way to fix them together or attach the headboard (which cost extra). I tried emailing, I tried calling, I tried leaving online chat messages but I just cant get through to them by any of those methods. I have been unable to speak to anyone at all.
In the end I had no choice but to open a PayPal dispute, to which beds.co.uk said they would issue a refund as soon as I return the bed. This is no use to me, it means I'd have to package up a double bed and pay the costs of returning it which is a lot of work on my part just to make up for their mistake. I imagine the shipping would not be a small charge either. What I want is what I ordered and paid for in the first place but no-one has contacted me to actually find a solution, I cant get hold of anyone at beds.co.uk at all.
I would just order somewhere else and not risk it, I don't seem to be the only person with these kind of issues.

Order number:*******1312

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again.
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company

Item arrived early and in good condition. There was no damage at all and courier was polite. Had great nights sleep on a very comfortable mattress. Many thanks and will use again in future.

My new mattress as sorted my insomnia out. I had never had a memory foam mattress before this one. It has been a great aid to me and I no longer wake up 2-3 times in the night.

We were amazed at the quality of this bed and it far surpassed our expectations, similar beds were fetching nearly double what we paid, so we are extremely happy with our purchase.
Many thanks

Excellent quick service e on my double ottoman bed order. Delivery organised quickly and product excellent and exactly as described. Will 100% use again

I bought this bed just after my husband had died the bed frame not too bad but I would say be careful of the mattress I bought mine Jan 2019 I have stayed at my daughters for about 3 months and I was told by a friend to put a duvet on top of the mattress and it will help as I have bad arthritis but I am getting up now in the morning than when I go to bed and it's because I can feel and see every spring in it, it is the most uncomfortable mattress I have ever had you can feel each spring.

After a small issue terri customer services sorted it out couldent of faulted service and super divan and brilliant delivery driver nothing was to much trouble and very polite

So we was looking for a new bed and mattress as you do for your new home. Not sure what mattress would b beat but the lady on zoopim was very helpfull reccomend a mattress most suitable to our needs. Placed an ordr on friday and was delivered on Monday. EASY to assemble and the driver was very friendly in bringing the goods in althoigh 2 man would have been nice

Upon completeing our order online, we had a very abrupt call 2 days later at 8pm telling us that the bed WILL be coming tomorrow morning between the hours of 7 - 11.
We were woken up as if our door was being kicked down at 6am. This wasn't too inconvenient but undermines our agreement of between 7-11.
When the delivery van arrived I was amazed to see that there was only one delivery man. This was not a problem though and he managed to shift my bed a good 20 metres to my front door.
When he passed me the last part of he bed he turned around and walked back to the van very promptly.

I belive the correct bed and matress arrived but after reading some reviews I will be checking when I get home.
No instructions were given.
Head board is constructed to a poor standard.

I think the company staff require training in customer service.

Bought a bed as advertised on the web site, on the strength of the good quality mattress advertised and pictured. Totally different mattress sent and beds.co.uk refusing to budge saying its the right one, even after I sent them pics, PAY CLOSE ATTENTION TO THE " FABRIC SHADE AND PATTERN MAY VARY" Conned.
Worse quality mattress I have ever seen. Now looking more money from me to upgrade the to a half decent one. Joke. AVOID like the plague, Pity I couldn't give 0 star rating. Beware what you see is not what you get..

Ordered a bed. Bed came - but was awful quality. I slept one night on the mattress and never again - no support you just sunk - I gave it away. I since heard it was disposed off. The headboard had staples showing, the drawer was awful and bed seemed it may fall apart - particularly as there was no fasten to connect the 2 parts of the divan. I did not bother to contact beds.co.uk as there was no response from them or the supplying company about e-mails about delivery. I posted a review on this site and 6 weeks later they asked me to contact them. I now have a better bed (more like I should have had in the first place) but no mattress and I have had dis-assemble the old bed a bed and put 2 beds together instead of the one and lots of inconvenience and frustration.

Delivery I was advised that I would receive a delivery date. No communication, but a bed tried to be deliver when I was out - so had to re-arrange. The replacement bed was delivered as arranged.

I have been been nagged by Beds.co.uk to change my review - it is now changed, they offered to pay £10 if a did.

I have never dealt with such a company. Don't be misled by the web site.

I ordered a spring 3000 memory foam mattress and received an email stating delivery would be around 7 days. A garbled answer phone message was received the day before delivery, and delivery consisted of a single male in a clapped out Ford Transit can!

The wrong (cheaper) mattress was delivered. I attempted to contact the company via telephone and after 10 minutes the phone was answered and I was told to expect a call back. No call came. I emailed the company 4 times before a response was received! I was told that sometimes the wrong labels were stuck on the mattresses, this did not fill me with confidence.

To cut a long story short I waited over 6 weeks for the problem to be resolved. When the new mattress was eventually delivered, after I raised a dispute with my bank as I paid by credit card, the mattress had the correct label on it, but I was that pleased to finally remove the old mattress from my hallway I only carried out a quick check of the new mattress.

I have no doubt whatsoever that the mattress that we now have is not the one that I ordered although it does have the correct label 'stuck on', and it is inferior to the one they delivered in the first place.

I am so annoyed at the company and feel it has conned me with a cheap mattress labeled to satisfy my order.

Do not use this company, shop elsewhere!

Was slightly weary making a big purchase from a company I hadn't used before. However I'm so glad I did. Delivery fast and efficient. The bed is fantastic amazing quality and super value.

Great quality mattress and bed, great price for what I got. I purchased the "Rimini 4 Drawers Leather Storage Sleigh Bed" and it arrived at around 9am I believe on the day that I specified. Very helpful delivery men, the bed was in my house within minutes and from there I could start construction.

The frame is easily constructed with a very simple and easy to use instruction manual. I had it built within 30 minutes.

My one and only gripe with this bed was the construction of the drawers. If you do not own power tools like me, then I would strongly advise going out and purchasing or borrowing an electric screw driver. The drawers do not have pre-drilled holes for screws and holes for wooden dowels meaning that for me, I had to manually screw in screws with an ordinary screw driver. Some of the panels of the drawers are quite thick so this proved challenging and turned a simple 30 minute job into about 2 and a half hours.

No clear warning was made to suggest that power tools would be helpful before or after I purchased the bed.

5 stars would be given if drawers were easy to construct. 4 stars for being good quality and worth purchasing in every other aspect.

My experience of using Beds. Co.uk was great! Easy purchase through friendly and helpful warehouse staff and delivery drivers. Products are great too!