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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
This company does not typically respond to reviews
Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
I am happy with the service and the product quality. Delivered within few days does not take too long to deliver my bed. Thanks to give great service.
Date of experience: August 16, 2017
Bed ordered, wrong bed sent. Rang company whilst deliver driver was still here, they'd tried telling me they had sent the correct bed when even the driver admitted it was the wrong one. The lady on the phone actually tried saying that an 8 inch open coil mattress would expand to 10 inchs when the loose polythene packaging was removed?!?! Three days later sent a replacement, correct base but wrong mattress! Emailed them pictures showing they had sent the wrong mattress, they offered to exchange it if I paid!, or I could have the bed collected and get a refund, minus a £49 charge for picking the bed up. Spent a further 2 hours on the phone trying to get it sorted, they then sent out a replacement mattress but when it got here it was still the wrong one. Thankfully I managed to secure a partial refund rather than wait in for a fourth delivery.
Whilst they are quite well priced, be aware that 1. The bed you will receive will most likely not resemble the bed in advert picture, by their own admission they order the bed from an external supplier. 2. The two man delivery service is a myth, one bloke will turn up with the bed and expect you to help him so if you struggle moving large items, or you need to take it up a flight of stairs have some help at the ready. 3. The customer service is appalling, if you have an issue dont bother wasting your time on calls, just put some negative feedback on here and watch how fast they get in touch with you.
Date of experience: November 8, 2017
Great beds, arrived before the estimated delivery time, bed was easy to put together and Ive never had such a good nights sleep in such a long time I have to say
Date of experience: November 22, 2017
I feel their website is misleading, they urge buyers to purchase a product at 50% within the next xxx hours xxx minutes and xxx seconds before the sale ends. But the "sale" is still on - weeks and weeks and weeks later.
It is very difficult to get hold of them after you purchase, I had an issue with the headboard which took far too long to resolve. I tried phoning the sales number to explain its impossible to get through to customer services, could they help? They hung up. I tried the "live chat" and explained how impossible it is to get through on phones, could they help? The agent didnt reply and promptly left the chat!
If you need to get hold of them you should email, as they seem to pick these up quickly.
Thankfully i finally managed to get through to jay who has personally taken all of my feedback and issues on board and has resolved my complaint. At times i seriously regretted not buying from a store, but jay this has definitely restored my faith in them.
They could be doing with improving their after sales care but if you are looking for a good looking bed at a fraction of the retail price, then they are definitely for you.
Date of experience: August 18, 2017
Can't believe how comfy this mattress is I bought it for my caravan so didn't want to spend a fortune. I am definitely going to order another for home.
Great quality at a great price
Date of experience: November 23, 2017
Order fulfilled promptly within a day or two of ordering. The furniture was of good quality and arrived at time stated. The price was very competitive too.
Date of experience: August 10, 2017
Excellent service. I bought rattan garden furniture set from them. I was notify by them on every stage of the process. Item was delivered next day. Recommended.
Date of experience: August 28, 2017
Really please with the service and the quality of the product. Easy to put together and super comfortable. Thank you I will definitely use your store again
Date of experience: October 23, 2017
I'm a big lad 6ft8invh 24 stone, I bought the bed and the 2000 pocket sprung mattress, never had such a top night sleep in ages would definitely recommend them I'll definitely use them again.
Date of experience: November 23, 2017
The majority of reviews on here are either 5 star or 1 star, based on my experience with this rip off company it is obvious that the high rated reviews are FAKE and this needs investigating by Sitejabber.
Tip for consumers:
Great site products and service naff!!!
Date of experience: February 21, 2018
The bed arrived quickly, in great condition. It's a guest bed, but everyone who has slept on it has said only good things. A very positive experience dealing with the company.
Date of experience: August 7, 2017
Very happy with everything great customer care, the bed frame I ordered is great quality and I would highly recommend this to anyone thinking to buy a product from this website.
Date of experience: November 28, 2017
I ordered the 2000 spring ortho at £245 on the 6th April. With prompt payment. I received a phone call on the 11th to say it will be delivered the next day. A phone call from them on that day saying problems with delivery and it will be delivered the following day. So I waited in again this being my 2nd day off work only to receive this item. No delivery not even a phone call this time. I waited till the next day now being Saturday 14th I phoned the office and they told me its not there usual delivery service and they will resolve it. I shall give it till Monday for it to be resolved either by the bed i ordered being delivered that day or a full refund if it is a good review on its way if not. Then I shall contact PayPal. My bank, trading standards and my solicitor. Mr Smithson. Bd4 8ey.
Date of experience: April 15, 2017
Having read up on all the information about a host of mattresses I made my choice and placed my order. Ordering was simple and easy, as was the delivery, however what I was delivered was not what I ordered. When informing the company, they told me it was. I sent an email with pictures and cross referenced the description on their website with the description of the mattress I had received. It even stated it was a non turn and I received a turn mattress - yet still they said it was as described and correct. I know they think they can get away with the line ' colours and styles may vary but this was a joke. It was nothing like it. I explained that I wanted confirmation form their supplier as due to the fact the mattress comes with no delivery note, or label on the mattress it is almost impossible to tell what type of mattress it is. I never heard back. I called and spent many minutes in queues on the telephone, to be told once again - I'm clearly just not happy with it and it is as I ordered - someone will call me back - well they haven't unsurprisingly. I have no written confirmation or replies to my emails - I suspect because they know I am correct and they are not.
I am currently still in the process of trying to get this returned and refunded but it is slow and frustrating. I honestly can't recommend them and would say avoid at all costs. They are great at the orders and taking the money but that's where the customer service and service at all stops.
Date of experience: February 19, 2018
Bed is amazing is comfy then anything Iv had cam a day early I would strongly recommend Iv never had a good sleep like I have with this bed has tons of storage underneath and is easy to get to Im loving it
Date of experience: October 24, 2017
I recently placed my order incorrectly. I called to amend it and got through to Sarah who did this for me immediately with no issues. She was very helpful and polite and very professional.
Date of experience: July 22, 2020
The woman i spoke with on the phone was very helpful when i had an enquiry about delivery of my bed, she solved my enquiry immediately and I am a very happy customer, will shop here again
Date of experience: February 27, 2020
I would like to mention that if you have a flat please ask them on delivery policy. It was our first time ordering a bed from there. It was delivered outside our buildings and we were told to get the bed of the van with the matress because he will no deliver it further. When we asked why he replied in anger that he "works alone" and can not do it by himself. When we said that he needs to deliver the matress atleast to communal area, he chucked the matress and the bed outside our block and left while swearing and calling us names. I got in contact with company and they did not do anything about it, worst thing is was that they promised that the manager will call back. Some of our neighbours has helped to deliver it into our apartment but then we found out that the matress was too small. When we asked to get new matress they have stated that new one will be sent out however nothing arrived. I called back again and they completely forgot. When the matress arrived they placed it in communal area that time however told me that I need to bring the original matress down and did not even help me. I notified them that I had surgery after hernia and they completely did not care. Managed to swap it over with help of neighbours. This was the worst experience I have ever had with the company and I will never purchase anything from there again.
Date of experience: December 10, 2019
Ordered the bed well over two weeks ago time of Work awaiting for delivery twice and both times didnt arrived called half hour before the end of the delivery time and said that there was a problem this has happened 4 times now I have been waiting in for a product that has not arrived when calling and on hold for half an hour each time I have called up I get hung up on on each occasion staff are un helpful and fob you off yet the money was taken from my account straight away and yet I still do not have the bed avoid this company I wish some warned me about this
Date of experience: October 22, 2017
Great service, delivery on time and to the date as agreed
As for the quality of the beds, mattresses, base etc absolutely brilliant and we have a very satisfied household
Date of experience: November 21, 2017
Second bed I'm ordering, good prices and great quality. Sarah on customer service was swift and efficient with helping me with my order and arranging delivery!
Date of experience: June 18, 2020
Order never received. Despite several lengthy phone calls, ignored emails and being guaranteed order would arrive and taking a day off work.
I placed an order for the first 'big boy' bed for my son to get here for his 3rd birthday. Order placed on 8th July his birthday was the 21st. On the 13th July I received an email stating order would be with me with 2-6 days at the latest. I dismantled my sons cot bed and two weeks later he still had no bed! Despite me be on endlessly on hold, speaking to advisors that assured me it would definitely be with me when I had had enough and requested a refund. I currently have no refund and and my son still has no where to sleep. DO NOT ORDER FROM THIS COMPANY!
* Beds.co.uk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2017
Hi Kirsty, I can see that you have received a full refund, Please accept my deepest apologies for this inconvenience.
Kind Regards
Julie
Great item just what my daughter wanted. We had a little issue with slats for the bed but spoke to Sarah c customer service and she is sending some spare out. Thank you
Products used:
White double bed
Date of experience: February 9, 2021
Ordered the 3PC Corner Sofa Rattan Set - Brown online 21st may 2020, and had a follow up call the same morning offering a prompt delivery date 26th May with Sarah C excellent customer service so far, will await confirmation on delivery for full review!
Mr H wakefield
Date of experience: May 21, 2020
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hi there Kelly, Thank You for your review, After offering you a premium delivery and partial refund this was rejected, We have since cancelled and refunded your order which your husband confirmed that your are in receipt of.
Kind Regards.
Julie.