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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
This company does not typically respond to reviews
Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Ordered 8 piece Rattan set online, asked to confirm order with an email, no problem. All parts were there even a couple of extra screws, excellent quality. Great price and fast delivery. Delivery within 24 hours on Saturday morning which I selected, driver called 15 mins before delivery... would definitely use this company again.
Tip for consumers:
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Date of experience: May 29, 2017
I can personally recommend Beds.co.uk Their range of beds is extensive and they offer excellent value for money. Sarah has excellent customer service skills. She handled my enquiry in a patient and professional manner and went out of her way to fulfil my requests. Thank you so much!
Date of experience: February 28, 2020
Bought a kingsize bed and memory foam mattress from their ebay store.
Everything was perfect from purchase to selected delivery date.
Can`t fault the service or quality.
Will definitely keep this company in mind for further bed purchases.
Buy with confidence *****
Date of experience: November 13, 2017
Ordered a double bed for our daughter. Looked at many sites but kept going back to beds.co.uk. So glad we did the price was great and my daughter loves her new bed and mattress would highly recommend. Fast delivery as well.
Date of experience: November 22, 2017
Decided the double was just too small for me and my restless sleeper of a partner! After spending hours searching the web for a King Size package within budget I stumbled upon Beds.co.uk
So many frame and mattresses to choose from and the prices were very competitive in comparison to the big outlets. After reading through reviews and deciding on what design best matches my contemporary style I found the frame and mattress package to suit.
Everything from a customer perspective was exactly what you would expect and more! The bed itself. The missus now thinks she has even more room but I can live with that given the comfort of the made to frame mattress is superb! I even got brownie points on the design too!
Check them out and you won't need to look anywhere else!
Date of experience: July 24, 2017
Excellent quality and excellent value. Very pleased overall. There was a part of me that was slightly skeptical as the price was so low, but I'm over all extremely happy with my purchase after getting several better nights sleep!
Date of experience: July 23, 2017
I ordered 2 memory foam mattresses and they arrived the following day. Great value for money and so comfortable. The quality was good and having looked around on numerous other sites found these to be a lot cheaper. I am more than happy with my purchase and would certainly recommend.
Date of experience: November 16, 2017
Slight trepidation due to price but decided to go ahead from looking at reviews and purchased double ottoman with mattress. Whole ordering experience a breeze, choice of delivery and delivered when said. All components carefully packaged. Bed built in a couple of hours. Perfect. Excellent value.
Date of experience: November 13, 2017
Fantastic price and quality bed! Really easy to put together - Mattress price also amazing! Super fast delivery - Very highly recommended! Will be buying from them again, other son now wants a double bed!
Date of experience: November 14, 2017
Excellent service with super quick delivery, ordered Tues came Sat after picking delivery day. I have now bought 2 beds from Beds.co.uk and would definitely buy from this company again. Great products for fantastic prices and will be recommending to my family and everyone. Thank you.
Date of experience: November 25, 2017
Bought a king-size ottoman bed recently via the eBay shop. It was delivered on time (with a choice of dates) and is surprisingly high quality for such an inexpensive bed. Far far better than I expected. Highly recommended.
Date of experience: November 13, 2017
Ordered a Super King size bed for a bargain price with mattress and storage. We didn't expect top quality due to the price but we was wrong as it definitely was top quality. Even the draws were made of wood and not that chip board stuff. Delivery was fast and communication on date was excellent. Only one negative and that is the bed is so comfy we don't want to get up in the morning.
Unfortunately event though I have informed beds. Com of my review, which they asked me to write, they have not given me, as promised, 20% discount on my next order or my £10 refund. Such a shame customer service let's them down.
Date of experience: December 5, 2017
Quality product at an affordable price. This is the second Ottoman gas lift bed we have purchased from beds.co.uk. They were both delivered the next day and I was able to assemble them within an hour. This model allowed us full access to space under the mattress to greatly increase our storage capacity. It doesn't come with a strap/handle to help with opening and closing, but I was able to fashion one out of some old material.
Date of experience: February 2, 2018
Super fast delivery and easy to handle. The bed took me a couple of hours to assemble and feels very solid when put together. Skates are fixed in place individually rather than having a load strung together which stops them moving. The gas sprung system to lift the unit up for storage works perfectly and the whole bed feels that it will last. The mattress is exceptional value and very comfortable mix of memory foam and springs. I don't think you'll get much better for your money. Very happy.
Date of experience: November 21, 2017
We were a little reluctant ordering online for such a large piece of furniture. But every aspect of the service that was provided was outstanding the company is so organised with selecting your ideal delivery day with regular updates as to how our parcel was getting on. When our bed arrived the delivery guys were so helpful helping me get it into the house. The quality is so much more than what we had expected and I must say both me and my partner had the best nights sleep we have had in a very long time. Would highly recommend these guys.
Date of experience: November 19, 2017
Excellent communication and delivery method, selecting a delivery date of my choice was great.
Only 1 star removed due to the fact I wasnt impressed with the mattress, went and bought an actual one as my five inch is a little bigger than theirs.
Other than that, cant fault them
Date of experience: November 22, 2017
This was such an easy and pleasant company to deal with. Despite me ordering my new bed late on Saturday night, By Sunday midday i'd had my delivery appointment arranged for the next Tuesday. As promised, the delivery driver came within the time specified & he was extremely helpful in helping me bring my parcels in.
The bed i ordered was packed securely & all of the parts listed were present. Considering the price i paid for this bed, i was shocked just how good quality it was. Putting it all together was fairly simple & the instructions that came with it were very easy to follow.
I will MOST DEFINITELY be using Beds.co.uk again.
Date of experience: September 21, 2017
I spoke to Zak on the phone as I also needed to order some replacement slats. He answered my queries, placed my order and scheduled the delivery for me all with no fuss, thank you very much Zak! This is the 4th time we've ordered a bed from beds.co.uk and they are all great quality at a price that's a third of what you'd normally pay elsewhere!
Date of experience: October 20, 2019
Can't praise this company enough. Have now ordered 2 beds from them and each time the service has been excellent. They always answer the telephone promptly, arrange speedy deliveries and the product is well worth the money. Thank you beds.co.uk
Date of experience: November 23, 2017
After feeling slightly disappointed at how expensive a good mattress was from high street retailers with a 4-6 weeks delivery time I decided to look on-line and came across Beds.co.uk.
Same mattresses were on offer but at a far more reasonable price with a named delivery date.
I received the mattress twos days later and am very pleased. Its of very high Quality, well wrapped and exactly as describe.
Thank You Beds.co..uk
Date of experience: November 26, 2017
I put my order in for 5 x King sized, and 2 x single memory foam mattresses, which all arrived within a few days, they are perfect for my B+B, and from the ease of ordering to the excellent prices and quality I would most definitely recommend using Beds.co, very good service
Date of experience: July 17, 2017
Recently purchased pillow top king sized mattress. Am very pleased with our purchase. It was an excellent price, delivered on time very quickly, deep, very comfortable mattress.
Best night sleeps for a very long time. Will be replacing other mattresses after Xmas and will most definitely be ordering again from this company.
Date of experience: November 23, 2017
Bed was good value and relatively easy to put together, unfortunately, all the plastic corner pieces snapped within a few days. After contacting customer services replacements were sent out promptly and the bed is now repaired and very comfortable
Date of experience: November 22, 2017
I purchased the garden furniture from this website. The delivery was fast (also got to pick which day is best to be delivered on). Once put together, the furniture is excellent quality and robust. It looks fantastic in my conservatory. Thank you Beds.co.uk
Date of experience: November 26, 2017
This is the second bed I've ordered from them, I've not had any problems, for the price what more would you want?
My only issue would be with eBay as I wanted to buy from the same seller and you can't search through your purchase history anymore?
Date of experience: August 29, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Thank you very much for your kind feedback. People who receive a good service and product don't tend to leave reviews therefore we are very grateful!
Kind regards,
Terri