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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Got new bed from here, absolutely fabulous, came on the day it said. Bed is so comfy. Value for money
Date of experience: July 17, 2017
Ordered a rattan corner sofa / coffee table set for the garden from this company. The assembly instructions relied on each part being labelled, most weren't and around 65% of the parts delivered were incorrect / from a different model and had to be returned. This went on 8 times. Each time you get an incorrect delivery, you have to ring up. That average call waiting time is 20 minutes, so you rack up phone charges. On the 6th incorrect delivery, I tried to tell them to take the whole thing back and give me a refund. They refused unless I de-assembled it and packaged it back in the original packaging. As you can imagine, by this time I'm 6 weeks past the original delivery and no longer have the packaging or the time to do this. The drivers refuse to take it back as they say if it's damaged in transit, it gets docked from their wages. On the 8th delivery, they finally sent me the last correct part and a promise of a partial refund, which I never received. NEVER USE THIS COMPANY, THEY ARE TRULY TERRIBLE.
Date of experience: September 10, 2018
GREAT DELIVERY, HELPFUL STAFF, WELL PACKAGED, SEEMS QUALITY NOT BAD.
JUST ONE BAD THING CLIPS THAT HOLD BOTTOM OF BED TOGETHER ARE PLASTIC AND NOT MUCH GOOD
Date of experience: July 24, 2017
Really easy to put together and good value for money! Would definitely recommend this bed if you have limited space but still want a good double bed
Date of experience: July 24, 2017
Came on time my daughter did not need time off work she is so happy with the bed I would use the company again and recommend them
Date of experience: November 15, 2017
From ordering to delivery was so easy, & my daughter loves her new bed she is so comfortable its now a problem getting her out of it
Date of experience: July 16, 2017
Fantastic bed fantastic price and good delivery very satisfied with Beds.co.uk. I would recommend them to anyone. John Vernon
Date of experience: November 17, 2017
Very quick delivery and was packed very well wold deal again any time with this company bought of ebay
Date of experience: November 7, 2017
Excellent service delivered fast. Fantastic value for money very impressed found very easy to assemble would buy from again
Date of experience: November 22, 2017
Great value for money. Was delivered very quickly. All flat packed but was not too difficult to put together.
Date of experience: January 12, 2018
My product arrived on time and in good condition. Instructions was easy to follow and the bed is very comfy. Will 100% recommend it to anyone.
Date of experience: July 18, 2017
Well I can honestly say that I have never ever received such poor customer service or paid for such a poor quality product. The below is the actual sequence of events fact.
1. I ordered a new double bed to be delivered the day I moved into a new house. The bed was due to be delivered by 2pm
2. At 12 oclock I called the company just to check
3. I was told sorry the bed was not put onto the lorry what?
4. The phone then went dead. I sat waiting for them to call back. They didnt. I called back and was told the same story. Delivery was rearranged for 2 days later. 2 days of sleeping on the floor
5. I rearranged a work meeting and took a days holiday to take delivery of the bed
6. On the morning of the supposed delivery I checked my emails to only discover an email informing that the bed would not be delivered for another 2 days.
7. I called the company obviously not happy and requesting some compensation
8. The compensation was £15 and agreement that the delivery people would bring the bed up the stairs?!?
9. Day of delivery. I receive a phone call from the driver asking if there is someone at my home to lift the bed?!?
10. The bed eventually arrives. Well most of it
A. The bed requires 8 castors. It came with 4
B. The headboard requires 4 screws to fix it with the bed. It came with 2
C. The bed comes in 2 parts and requires 2 bolts to keep it together. It came with 1
This is one of the most stressful retail experiences I have gone through. I cannot believe this company is still operating. STAY AWAY
Date of experience: April 16, 2017
Mattress arrived on chosen time
Well packaged, very comfy and exactly same as description, very nice quality
Thanks
Date of experience: November 28, 2017
Good service throughout. Good quality for the money. Very happy with my purchase and would definitely use again.
Date of experience: November 24, 2017
Good quality double bed which was delivered very promptly. Would not hesitate to recommend this company to anybody.
Date of experience: January 1, 2018
Easy ordering, fast efficient, informed delivery.
Easy to assemble, good solid structure and looks great! Definitely would recommend.
Date of experience: July 17, 2017
Having purchased a bed recently from this company I have to say it is luxurious, a bargain and a very comfortable sleep, highly recommend them.
Date of experience: November 4, 2017
Easy to order via website, quick delivery and item exactly as on website. Is very good quality and will be ordering next bed from them.
Date of experience: December 4, 2017
Good price arrived on time.
Very very comfortable. Replaced one I bought last year as it was uncomfortable and more expensive.
Will order more again
Date of experience: November 22, 2017
A very efficient service backed up by a prompt delivery. The bed was exactly as ordered, easy to assemble AND very comfy. Would highly recommend!
Date of experience: December 18, 2017
Great bed for the price paid. Solid bed but drawers a little weak so we added so screws inside where you can not see them.
Date of experience: December 30, 2018
CON ARTISTS - DO NOT USE THIS COMPANY
If I could give ZERO I would. Ordered a new divan bed from this site. Was told the delivery company would call to arrange delivery. No phone call. Came home to find my new bed and mattress dumped in my front garden in the rain! And they'd got my neighbour to sign for it!
I opened the packaging only to find the base damaged, the matress dirty and scuffed and the build quality of the base was so poor that the drawer was already broken before anything had been put in it! They'd also not delivered the headboard as it had been broken in transit.
Obviously I got straight in touch with customer services with photographic evidence and requesting a refund. I was informed that my complaint had been passed onto the suppliers. From this point onwards I was fed lie after lie about a collection date and after tripping over the bed in my hall for a month and numerous calls to ask what was going on I finally had the bed collected and now 8 weeks later I'm STILL waiting for a refund.
When I asked the customer service to speak to a supervisor or manager they were NEVER available. And this morning I've asked how the company is even still operating only to be informed by the "customer service advisor" at least I've still got a job and he hung up on me.
I'm not giving up on getting my money back and will be telling anyone who'll listen not to use this company...
Date of experience: July 17, 2017
Great communication
Great bed
Great value
Timely delivery
Slight erode with type of mattress delivery but hoping that will get easily sorted thank you
Date of experience: December 8, 2017
ORDERD A STORAGE BED OTTOMAN ON EBAY RECIVED VARIOUS EMAILS AND TELEPHONE CALL TO ARANGE DELIVERY WAS DELIVERD WITH IN THE TIME SCALE WE ARANGED AND BUILT UP ON THAT NIGHT THE BED WAS DELIVERD WELL WORTH THE MONEY WITH THE MEMORY FOAM MATERESS WILL BYE FROM THEM AGAIN THANK YOU
Tip for consumers:
GREAT SERVICE
Date of experience: September 24, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
