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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Really good quality bed, excellent value for money. Really helpful customer service staff too. Would definitely recommend.
Date of experience: November 15, 2017
Good products, easy to assemble and quick delivery on scheduled time.
Excellent after sales services. Quick response
Date of experience: November 23, 2017
Prompt, efficient great service. The quality is excellent for the money would definitely use this supplier again
Date of experience: July 17, 2017
Really pleased with the overall service and product. Price was excellent and we will certainly be looking to purchase from you in the future.
Date of experience: July 24, 2017
The bed itself is great! Easy to put together, easy instructions and spares at hand, very nice bed. Would definitely but again from here!
Date of experience: November 26, 2017
Fantastic value fast delivery very nice delivery men. Great price. Was brought for a wedding anniversary present for our son and daughter in law
Date of experience: November 20, 2017
Delivered very early in the morning which was great as i didnt have to wait in all day. Easy, clear instructions and comfortable mattress
Date of experience: November 28, 2017
Excellent service from Sarah on phone to order bed and mattress she was polite and well manored so pleased with my call
Date of experience: July 16, 2020
Comfy bed great value fantastic and durable love it thanks a lot I order the leather bed with memory foam matress
Date of experience: November 28, 2017
This has to be worst mattress ive slept on. Said it was memory foam delux but more like sleeping on concrete!
Date of experience: May 23, 2017
Im happy with the service maz has provided me today. He helped me book an early delivery date. Thank you.
Date of experience: September 12, 2019
My grandmother placed an order for two beds for when my younger brother and I came to visit. Initially, the order was set for the 8th of August (the day we arrived). On the day the beds were supposed to be delivered, the delivery was then pushed back to the 10th of August, but not before my grandma had single-handedly dismantled and moved all of the furniture from the room the beds were meant to be in. When the beds were not delivered, she re-built all of the furniture and put it back into place. The delivery was set for any time from 9am to 3pm and so my grandmother once again dismantled all of the furniture and moved it out of the room. This morning, on the 10th, we received a call saying that the delivery was half an hour away and then shortly after that, we received an email saying that the delivery would not arrive until the 17th of August. I called on her behalf and spent over an hour on the phone (most of it in hold) only to be offered "guaranteed" delivery on the upcoming Tuesday and 10% off the order. Given the previous unreliability of the website and delivery services (which have a 1.5/5 rating) we decided to decline this offer. The delivery has been cancelled and we will never be using this service again in the future.
Date of experience: August 10, 2017
Hi there Anna, Sorry we could not for fill your order, We have had some issues with the manufacture who make the product that your purchased, Please accpet my deepest apologies for this inconvenience, I can see that we have refunded you in full.
Kind Regards
Julie
No problem with the service at all. Great price and delivered quickly. The matress that I ordered came the very next day it was ready for delivery
Date of experience: November 24, 2017
Ordered 2 single beds with memory foam matresses. Delivery was quick and my purchase more than reached my expectations
Date of experience: November 24, 2017
I brought beds and mattresses from this company excellent service delivery was quick and items well packaged comfy beds would recommend to all
Date of experience: November 9, 2017
Great value for money lovely bed, great delivery service, delivered exactly when they said they would. Easy website to use. Excellent all round.
Date of experience: November 23, 2017
Really fast delivery, price was good and communication super! Is second time when I buy from them... and I think next week again!
Date of experience: March 17, 2017
We are so happy to see you were happy with your purchase.
We appreciate returning customers and have therefore sent you a discount code for your next purchase!
Kind regards,
Terri
Sarah was very helpful. Very happy with the service.
Had to send a bed back and exchange as would cost £49 to return.
Date of experience: May 18, 2020
Not much to say other than no complaints. Quick to answer the phone and dealt with my questions immediately. Special thanks to Zak
Date of experience: October 1, 2019
Bed came when expected, easy to build and according to guests who used it for the first time very comfy too. Would recommend to anyone.
ML60PG
Date of experience: November 23, 2017
Great communication from the company, quick delivery and a fantastic product! Would highly recommend this company!
Date of experience: October 31, 2017
Lovely mattress at very reasonable price. Very good communication and efficient effortless delivery. Well done, guys!
Date of experience: November 28, 2017
Extremely quick turnaround on delivery, and great value for money.
Would highly recommend, and use again.
Date of experience: November 22, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hello,
The luxury memory foam mattress is our best selling budget mattress, a lot of people think the mattress is great however we do understand that peoples preferences will vary. If you would like to contact me at terri@beds.co.uk to discuss this further that would be great.
Kind regards,
Terri