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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Easy to build, sturdy and stylish designs.
Highly recommend beds.co.uk.
Delivered on time and well packaged.
Date of experience: November 20, 2017
Ordered 3 mattresses (over £500) at the beginning of July for delivery w/c 24th July - failed to deliver on the original agreed day (Monday) but guaranteed delivery on the Friday - when I called to get the delivery slot I was told by a very rude and aggressive member of their team that they were not delivering our mattresses that day as they had been let down by their couriers - then it was because the mattresses had not been made and they didn't hold stock - the member of staff insisted that he could guarantee delivery for the following week and this was because he was more reliable than any of his colleagues etc etc - by this time I was completely fed up and cancelled the order - have yet to see whether they return my money.
Subsequently a very helpful customer service manager called me back and asked if they could be given a further chance to fulfil the order - I reluctantly agreed and to give them credit they did deliver on the appointed day and gave us a partial refund (£70) for the inconvenience caused previously - hence I am editing my review to reflect that the order was finally fulfilled - mattresses are OK but as they are only for occasional use they will be fine.
Date of experience: July 31, 2017
We needed a bigger bed as our baby wants too sleep with us sometimes and this bed that we have is now fantastically bigso happy
Date of experience: December 5, 2017
I do not recommend beds.co.uk
I do not recommend beds.co.uk. Please read the reviews on other sites as well. I really sorry i didnt read before buying. I order the memory foam mattress, before I order I ask on chat haw deep is the mattress (there is no information on the website) I got a respond that is 9''. I got delivered different mattress. So I contact them. First they said they sold out of the mattress I order. But nobody contact me to say that the mattress I order is not available and to ask me if I even want different one. After I said I wont to return and get refund, sambody called me that there was a mistake, they got the mattress I order and will be swap in a week time. I got the other one, but was not 9'' like I expected, and the smell of the mattress is awful. Its like old mattress with just new cover. I send a picture to email address, no respond at all, I chat with the lady, she said someone will call me. I said if I dont get respond in a wekk time I will write a review. Which I am doing. Please don not buy there you will get a headache for your own money. I lost £107 because I need to buy anotehr one.
Tip for consumers:
do not buy
Date of experience: January 11, 2021
Bought a double bed via ebay shop, top quality bed and next day delivery - Best beds in the UK without doubt!
Date of experience: September 19, 2017
So happy with my purchase that I went back and ordered another one! Great delivery choices. More than satisfied with my purchases.
Date of experience: November 14, 2017
Good service and quick delivery. The bed looks nice and comfy. We will probably buy a second one for the guest room!
Date of experience: November 24, 2017
Great company, never got messed around, delivery was fast and friendly, would definitely recommend and would use again when I need to.
Date of experience: November 25, 2017
Great quality bed at a great price. I've been struggling with back pain for a while but when I got my new bed all that was a thing of the past.
Date of experience: January 3, 2018
Comfy mattress and good quality bed. Very quick delivery ordered on the saturday and was there the tuesday. Will definetely order from here again
Date of experience: November 25, 2017
I purchased a bed off their ebay store and honestly the photo doesn't do the bed justice. Lovely bed! Easy to assemble. Great value for money!
Date of experience: November 10, 2017
Bed seems good quality for the price so good value for money. We managed to put the divan together, this would have been easier with instructions.
Date of experience: November 22, 2017
Would recommend it to anyone website easy to use it think I'll do some more shopping in there as I moved to a new unfurnished flat
Date of experience: November 22, 2017
We have used online ordering with other organisations and received nothing but exceptional standards of service - however the complete opposite is what we have received from beds.co.uk. Having ordered a dining room set for £399 on the 12/06 we received confirmation that payment had been received. No further contact was made thereafter regarding delivery until we contacted them and arranged delivery for Tuesday 19/06. After waiting in most of the day we received a call to say the item would not be delivered as it had been damaged in transit. We were advised that the item was no longer in stock and would need to be reordered however this would take 5-6 weeks or alternatively we could order a replacement item. We were promised a call the following day to give us time to decide. After waiting all day again, no call came resulting in us calling them again the day after only to be told that no items in clear glass were available only smoked glass despite being advised to the contrary on their website. We therefore requested a refund and were advised that this would be processed within 5 days, which we asked them to confirm by email - they didnt. We waited 5 days and no refund was forthcoming, we phoned again and were told they needed our bank details to process refund and gave no explanation for not having contacted us earlier to request this, again we were told another 5 days, again we asked for another confirmation email and none came. After yet another phone call we finally received an email confirming the refund was being processed followed a few days later by an email from PayPal confirming same. The refund finally cleared our account on the 5/07. In the meantime having gotten rid of our previous furniture we have been without any and no means to purchase another set while they held our money. An absolutely shambolic way to run an organisation and one that we will avoid at all costs in the future.
Date of experience: July 5, 2018
Picked a lovely bed on tbe saturday and coukdnt vekieve it was delivered in the monday. Great product... great price... fantastic service
Date of experience: November 23, 2017
Amazing company amazing bed so comfy brill value would recommend these guys to any one thanks so much for your help
Date of experience: November 13, 2017
Happy to return to your website, great prices and excellent products. Quick delivery and well packed items. Highly recommended beds suppliers.
Date of experience: December 4, 2017
Excellent Client support.
Jak is very supportive & helpful. It was pleasure dealing. Thank you so much for all support. Sahid.
Date of experience: September 12, 2019
Very easy to order via website, quick delivery and item exactly as on website. Is very good quality... I am recommending
Date of experience: December 5, 2017
I talked with Sarah and she was really nice and helpful with also my urgency to have the bed on Saturday
Date of experience: September 13, 2019
Sarah C was brilliant, extremely patient and helpful. With her support I was able to choose the exact bed I wanted.
Date of experience: October 9, 2019
Very pleased with my bed and mattress from beds.co.uk, did have a slight issue with the mattress which was resolved efficiently.
Date of experience: March 25, 2019
Sarah was most helpful in these hard times getting our order out to us. To have a time slot of up to 7 working so we don't have to go out is great.
Date of experience: April 22, 2020
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
