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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Great customer service, price and quality. Fast and reliable delivery with option to choose a delivery day. Thank you
Date of experience: September 29, 2019
My experience was very positive. I had a very quick delivery, thought it was good value and am overall happy with my purchase.
Date of experience: November 22, 2017
The bed we ordered was delivered promptly, was great value and the quality exceeded expectation. We will be buying from these guys again.
Date of experience: November 22, 2017
Delivery was great, bed and frame very good quality, didn't expect it to be as good really, as was on a limited budget,
Date of experience: December 12, 2017
I ORDERED THE WRONG SIZE BED AND THEY CHANGED THE BED THE NEXT WEEK, NO PROBLEMS. EXCELLENT SERVICE FORM THE FIRST PERSON WHO ANSWERED THE PHONE TO THE DELIVERY DRIVER. WELL DONE
Date of experience: November 22, 2017
From ordering online to delivery on time very happy with the bed and service would recommend this to anyone looking for as god bed and service
Date of experience: July 19, 2017
We took a gamble and ordered 2 beds. Great selection, great offers, great delivery. Everything came on time and we are really happy. Will use again
Date of experience: July 30, 2017
Ordered this as I was on a budget. I absolutely love it. I looks great and is sturdy. Delivery was prompt and they kept me informed.
Date of experience: August 12, 2017
Bought a memory foam mattress for my son he loved it so much we bought one for our bed so comfortable and great fast delivery thank you so much
Date of experience: November 14, 2017
Good selection of beds available and delivery was on time when required. Overall service and quality was outstanding
Date of experience: August 7, 2017
Super fast delivery. Easy to assemble, great for storage and had a great nights sleep. Great customer service.
Date of experience: October 24, 2017
Good quality product. Prompt delivery. Bed is very sturdy and comfy. Very good price also. Easy to build.
Date of experience: November 29, 2017
Very prompt delivery, good service and an excellent bed. Very good value too. Would purchase from them again.
Date of experience: November 28, 2017
The bed was delivered within the stated time and is exactly as advertised. It was an Ideal transaction.
Date of experience: November 21, 2017
These people are very stupid. Poor customer service, very poor quality beds. Do not buy from them! Rubbish!
Date of experience: May 29, 2018
Excellent communication via email for delivery dates and times and they kept their promise and delivered on time.
Date of experience: July 18, 2017
Bed arrived when I was told it would. The delivery man was polite. The bed is attractive and comfortable. Excellent. Highly recommended
Date of experience: August 7, 2017
Bought a double and a single bed frame from your company. They were dispatched quickly and were exactly as described. Fantastic experience.
Date of experience: July 24, 2017
Quick and easy to order helpful delivery team and an excellent quality product will certainly recommend this company to family and friends
Date of experience: November 22, 2017
Great product great price so comfortable and very quick deliver would recommend this product to anyone looking to buy a new bed
Date of experience: December 14, 2017
Would recommend ordering from here, delivery was good and even brought the bed into the house for us and it's good quality
Date of experience: April 18, 2018
Very quick delivery. And overall good product. Easy to assemble. Very happy with the product. Might consider buying the same bed for the spare room.
Date of experience: July 27, 2017
I'm very happy with my item. They been really helpful and delivered my bed very fast. The quality of the bed is stunning loving it
Date of experience: November 21, 2017
Really easy to order and really great support service.
Love the bed and design is very sturdy and comfortable.
Thank you.
Date of experience: November 3, 2018
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
