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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
They have very nice deals and promotions. I got a very nice mattress for a great price. Definitely would buy again.
Date of experience: November 24, 2017
Comfortable bed good mattress easy to assemble and quick delivery and very helpful delivery driver. My grandson loves his new bed
Date of experience: November 24, 2017
I ordered a replacement mattress and it was good quality and delivered very quickly. I am very pleased with my purchase.
Date of experience: November 23, 2017
Fast delivery but mattresses are moderate quality. Cheap and fast not enough springs but they do good deals for very cheap
Date of experience: November 24, 2017
Delivered on time and great bed with good underneath storage. Teenage Son delighted with bed and he is not easily pleased.
Date of experience: December 17, 2017
They threatened my wife and me. They are rude and nasty. All items damaged and delivered by people who don't care!
Date of experience: July 11, 2019
Did try to phone you when first got bed but you did not pick up 3 times, 4 emails, had bed year got to get new one.
Date of experience: November 13, 2017
Easy to use site, quickly delivered and the bed was a as expected. It was a little small but I feel it reflects the price I paid
Date of experience: December 15, 2017
I have neva had a decent night sleep until i got my bed from this site i love going to bed now and love getting proper sleep
Date of experience: December 14, 2017
I ordered a double mattress for £239 on the 4th August.it was my billing address but being delivered to a different address, it said I'd receive a delivery message in 24 hours, 48 hours later no text, I called the number on the email to find out there was no order for me, took 2 days for them to find my order on there system, I got a call on the 11th saying it will be delivered on 14th between 12-5 but it was being delivered to the billing address not the address that was put on the order, i took an afternoon off work to be home for the delivery, at 3pm I got a call saying it wasn't going to be delivered, they ve now arranged delivery for the 17th August 7am to 12. Iv had to take the morning off work. Yes it arrived today the 17th but the delivery guy left it at my front door and said he couldn't even help me bring it into my front door, I then had to pay a man n van £10 to get the mattress to the address it should of been delivered to. I really wish I hadn't ordered from this company. I will not be using them again
Tip for consumers:
Don't order if your in a hurry and be prepared to get your item delivered to a different address
Products used:
Double mattress
Date of experience: August 17, 2022
The bed is amazing it's very comfortable and came in good timing. The bed itself was also very cheap as it was on offer
Date of experience: July 25, 2017
Straight forward to order and arranging delivery was easy and order received bang on time. Would recommend
Date of experience: July 30, 2017
Very fast and convenient delivery, bed easy to assemble, looks beautiful and very comfortable would definitely recommend
Date of experience: August 29, 2017
Excellent Super King Size Bed & Memory Foam Mattres! Excellent Delivery Time! Very Impressed with everything! Highly Recommended
Date of experience: September 16, 2017
Super quick and early delivery. Easy self assembly of bed frame, pop the mattress on, add some bed linen and eureka - the perfect bed!
Date of experience: November 23, 2017
Ordered a. Mattress. Phoned and spoke to Sarah who arranged a quick and speedy delivery. Great service
Date of experience: May 18, 2020
Excellent service and fast delivery will recommend to friends and family the bed was easy to assemble and it was exactly as described on the website
Date of experience: November 3, 2017
Excellent service from start to finish and the bed was easy to build.
Was able to pick my delivery date
Date of experience: November 23, 2017
Found site found mattress easily at a good price Ordered mattress received quickly now sleeping better thank you good service
Date of experience: November 23, 2017
Great product at a great price. Fast delivery and great customer service. Would recommend to others.
Date of experience: November 27, 2017
Brilliant service, fast delivery and service, kind and friendly staff. They clearly care about their customers
Date of experience: January 4, 2018
Thanks for the mail yes very pleased with the bed and service, delivery was good and information regarding times was correct, and not to forget the price was very good
MANY THANKS Stephen Bailey
Date of experience: July 14, 2017
This bed is great value and very easy to assemble. There were no pieces missing and the instructions were easy to follow
Date of experience: July 25, 2017
I ordered 2 memory foam mattresses site was easy to use. The mattresses came on the day they said they would. I would recommend them to anyone.
Date of experience: July 19, 2017
We are very pleased with the bed and its look and mattress is very comfortable love the look my son loves it
Date of experience: September 21, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hi Tina H, Thanks for your review, I am very concerned to learn of the issues raised. Delivery to a preferred room does have to be booked in via the deleirvy company as they do have to gain insurance to enter the property, However the drivers should not be charging you to take the items into the property, Kinldy reach out to me via resolutions@beds.co.uk as this is not typical of beds.co.uk.
Best Wishes
Julie. P
Beds.co.uk Customer Satisfaction Team.