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    Beds.co.uk

Beds.co.uk

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Overview

Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.

  • Service
    68
  • Value
    61
  • Shipping
    64
  • Returns
    40
  • Quality
    61

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
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67
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How would you rate Beds.co.uk?
Top Positive Review

“Great prices, great service.”

Sarah T.
12/7/17

Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.

Date of experience: 12/6/17
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Top Critical Review

“DO NOT BUY FROM THIS COMPMAY SCAMMERS”

J R.
10/31/24

I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!

Date of experience: 10/31/24
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Reviews (824)

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Reviews that mention popular keywords

customer service (119) delivery date (39) memory foam (62) bed frame (31) quality bed (32) trading standards (16) delivery driver (26)
Thumbnail of user billd104
GB
1 review
0 helpful votes
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November 23rd, 2017

Both beds were excellent quality - very stable and the materials looked much more upmarket than expected.

Date of experience: November 23, 2017

Thumbnail of user lucyt29
GB
1 review
0 helpful votes
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November 22nd, 2017

Very happy with purchase - great item at low price and delivered as agreed. Good customer service, would recommend.

Date of experience: November 21, 2017

Thumbnail of user jow54
GB
1 review
0 helpful votes
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November 16th, 2017

The bed we purchased was affordable, stylish, easy to assemble and sturdy. Very happy with our purchase!

Date of experience: November 15, 2017

Thumbnail of user sm1174
GB
1 review
0 helpful votes
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November 16th, 2017

Bed came on time in two boxes. It was very easy to assemble and a few extra screws etc. No problems with service or quality

Date of experience: November 15, 2017

Thumbnail of user tamarad30
GB
1 review
2 helpful votes
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November 16th, 2017

They send an email offering you a partial refund for leaving good review but dont stick to their part of bargain

Date of experience: November 15, 2017

Thumbnail of user lucyr38
GB
1 review
0 helpful votes
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November 15th, 2017

Great service, Fast Delivery and amazing product! Now it's a struggle to leave my bed everyday! Thanks!

Date of experience: November 14, 2017

Thumbnail of user kateh66
GB
1 review
0 helpful votes
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November 10th, 2017

I ordered 2 memory foam mattresses which arrived promptly, great customer service and good quality product

Date of experience: November 10, 2017

Thumbnail of user sarahm370
GB
1 review
0 helpful votes
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November 27th, 2017

Love the bed and at a great price! Only downside was no next day delivery on weekends. Would use again though

Date of experience: November 27, 2017

Thumbnail of user davidr439
GB
1 review
0 helpful votes
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November 26th, 2017

Never used before but glad I did. No problems from start to finish. Great beds and prices. 5 stars all round. Would definitely use again

Date of experience: November 26, 2017

Thumbnail of user evelync42
GB
1 review
0 helpful votes
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November 26th, 2017

Easy ordering process, quick delivery. Good quality, comfortable bed. I especially like the matching headboard and base.

Date of experience: November 25, 2017

Thumbnail of user barnabya
GB
1 review
0 helpful votes
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November 24th, 2017

Good service. The bed is perfect for my room, great value and excellent quality. Would highly recommend

Date of experience: November 24, 2017

Thumbnail of user magdalenac4
GB
1 review
0 helpful votes
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November 24th, 2017

Nice product. Good price. Excellent delivery service. Very happy with the purchase. Would definitely use again.

Date of experience: November 24, 2017

Thumbnail of user glennb57
GB
1 review
0 helpful votes
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November 23rd, 2017

Great service and fast delivery, very happy with product, would definitely recommend this company, to friends

Date of experience: November 23, 2017

Thumbnail of user hassana49
GB
1 review
0 helpful votes
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November 23rd, 2017

Bought a garden set for first time. So pleased with quality and design... I definitely give them 5 stars

Date of experience: November 23, 2017

Thumbnail of user stevei16
GB
1 review
0 helpful votes
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November 14th, 2017

Very comfortable really nice well made And good quality excellent delivery service would use the company again

Date of experience: November 14, 2017

Thumbnail of user lisar278
GB
1 review
0 helpful votes
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December 8th, 2017

Excellent company to deal with, great service, prompt and easy delivery. Product exactly as advertised

Date of experience: December 7, 2017

Thumbnail of user jacobl67
GB
1 review
0 helpful votes
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December 5th, 2017

Amazing company. Cheap prices, speedy delivery and top quality products. Will definitely order again.

Date of experience: December 5, 2017

Thumbnail of user leec94
GB
1 review
0 helpful votes
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December 1st, 2017

No problems with beds.co.uk. Purchase and delivery all went very smoothly. I would definitely recommend.

Date of experience: November 30, 2017

Thumbnail of user davidr1630
GB
1 review
0 helpful votes
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October 21st, 2019

Excellent service, spoke to zach on the phone and sorted my order out with quick delivery,
Cheers mate

Date of experience: October 19, 2019

Thumbnail of user jennyb81
GB
1 review
1 helpful vote
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January 4th, 2018

Our bed frame was easy to put together. The mattress is comfortable. No problems. Good value for money.

Date of experience: January 3, 2018

Thumbnail of user carolynm81
GB
1 review
0 helpful votes
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March 7th, 2017

Ordered a king size memory foam mattress, it's great, brilliant price and arrived on time.
I would definitely order from beds.co.uk again

Service
Value
Shipping
Quality

Date of experience: March 6, 2017

Thumbnail of user vickyw55
GB
1 review
0 helpful votes
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November 27th, 2019

Thank you so much Sarah for all your help. What wonderful customer service. Can not wait to receive the bed.

Date of experience: November 27, 2019

Thumbnail of user ruslancik2013
GB
1 review
1 helpful vote
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June 28th, 2023

Is sheet company not recommended i will pay 600 for double bed and after month matress it deform and bed creaks

Date of experience: June 28, 2023

Thumbnail of user lauras2013
GB
1 review
0 helpful votes
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May 7th, 2021

Takes a month for delivery of something totally different to the item I ordered
Now I have to pay £50 to return it to them
They are crooks Wouldn't go near them AVOID

Tip for consumers:
AVOID THIS SITE

Products used:
NONE I have a 6ft headboard sat on my landing that I dont want and I cant afford to send back to them Ordered a suede headboard Got sent a cotton headboard CROOKS

Service
Value
Shipping
Returns
Quality

Date of experience: May 7, 2021

Thumbnail of user dorug
GB
1 review
0 helpful votes
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September 13th, 2019

Many thanks to the Team at Beds, Moh and Maz. They both were very helpful and went above and beyond to find the right solution for myself.
Thank you.

Date of experience: September 13, 2019

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From the business

We are specialists in beds, mattresses and rattan garden furniture.

Business History

We are a small family run business based in the Heart of the uk in the birmingham area.

Company Representative

Thumbnail of user terrib46
Julie.P Beds.co.uk R.
Advisor
Typically does not respond to reviews

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