Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
This company does not typically respond to reviews
Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Both beds were excellent quality - very stable and the materials looked much more upmarket than expected.
Date of experience: November 23, 2017
Very happy with purchase - great item at low price and delivered as agreed. Good customer service, would recommend.
Date of experience: November 21, 2017
The bed we purchased was affordable, stylish, easy to assemble and sturdy. Very happy with our purchase!
Date of experience: November 15, 2017
Bed came on time in two boxes. It was very easy to assemble and a few extra screws etc. No problems with service or quality
Date of experience: November 15, 2017
They send an email offering you a partial refund for leaving good review but dont stick to their part of bargain
Date of experience: November 15, 2017
Great service, Fast Delivery and amazing product! Now it's a struggle to leave my bed everyday! Thanks!
Date of experience: November 14, 2017
I ordered 2 memory foam mattresses which arrived promptly, great customer service and good quality product
Date of experience: November 10, 2017
Love the bed and at a great price! Only downside was no next day delivery on weekends. Would use again though
Date of experience: November 27, 2017
Never used before but glad I did. No problems from start to finish. Great beds and prices. 5 stars all round. Would definitely use again
Date of experience: November 26, 2017
Easy ordering process, quick delivery. Good quality, comfortable bed. I especially like the matching headboard and base.
Date of experience: November 25, 2017
Good service. The bed is perfect for my room, great value and excellent quality. Would highly recommend
Date of experience: November 24, 2017
Nice product. Good price. Excellent delivery service. Very happy with the purchase. Would definitely use again.
Date of experience: November 24, 2017
Great service and fast delivery, very happy with product, would definitely recommend this company, to friends
Date of experience: November 23, 2017
Bought a garden set for first time. So pleased with quality and design... I definitely give them 5 stars
Date of experience: November 23, 2017
Very comfortable really nice well made And good quality excellent delivery service would use the company again
Date of experience: November 14, 2017
Excellent company to deal with, great service, prompt and easy delivery. Product exactly as advertised
Date of experience: December 7, 2017
Amazing company. Cheap prices, speedy delivery and top quality products. Will definitely order again.
Date of experience: December 5, 2017
No problems with beds.co.uk. Purchase and delivery all went very smoothly. I would definitely recommend.
Date of experience: November 30, 2017
Excellent service, spoke to zach on the phone and sorted my order out with quick delivery,
Cheers mate
Date of experience: October 19, 2019
Our bed frame was easy to put together. The mattress is comfortable. No problems. Good value for money.
Date of experience: January 3, 2018
Ordered a king size memory foam mattress, it's great, brilliant price and arrived on time.
I would definitely order from beds.co.uk again
Date of experience: March 6, 2017
Is sheet company not recommended i will pay 600 for double bed and after month matress it deform and bed creaks
Date of experience: June 28, 2023
Takes a month for delivery of something totally different to the item I ordered
Now I have to pay £50 to return it to them
They are crooks Wouldn't go near them AVOID
Tip for consumers:
AVOID THIS SITE
Products used:
NONE I have a 6ft headboard sat on my landing that I dont want and I cant afford to send back to them Ordered a suede headboard Got sent a cotton headboard CROOKS
Date of experience: May 7, 2021
Many thanks to the Team at Beds, Moh and Maz. They both were very helpful and went above and beyond to find the right solution for myself.
Thank you.
Date of experience: September 13, 2019
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.