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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Ordered and delivered within 2 days, assembled in 30mins and slept in overnight. Does exactly what the description says. Thanks
Date of experience: November 2, 2017
I was cery impressed with the item and the customer service advisors were great! I will be returning to the site in june to purchase a rattan set!
Date of experience: March 23, 2017
Arranged delivery of a bed and mattress for a Saturday, all confirmed. Got an email on the Saturday afternoon saying the driver had been involved in an accident so I would have to re arrange another day. I phoned up (after being on hold for 20 mins) and had delivery arranged for the Monday. Then on Sunday I had a phone call from a completely different company, (who are apparently the same company) saying the bed I chose was out of stock so thats the reason I did not have my delivery on Saturday! I WAS BLATANTLY LIED TO! They couldn't even keep there excuses the same! The bed and mattress did turn up on the Monday, however, it is a load of cheap rubbish! On one of there websites they sell it for £269 and on the other they sell it for £769 exactly the same bed and mattress and completely different prices! Horrible nasty people mugging people off left right and center! Bought a MEMORY FOAM MATTRESS, RECEIVED A LUMP OF CONCRETE! Also i am heavily pregnant, which I did say to the person I spoke to on the on the Saturday. Do not waste your money, it definitely is not memory foam. Really upset and angry at this horrible company. Now having sleepless nights on this so called memory foam mattress and getting up in the morning with a bad back. Swerve buying from this company and also the same companies: Furniture Italia and also Giomani Design.
Date of experience: October 12, 2016
This place has just delivered my bed and the service provided was great and would recommend to anyone.
The discont was excellent as well.
Date of experience: November 23, 2017
Just received some garden furniture this morning from this company and its the worst Ive ever had, nothing fits and now nobodys answering the phone.
DO NOT USE THIS COMPANY
Date of experience: July 6, 2018
The quality of the bed far exceeded our expectations and the mattress gives us a very good nights sleep.
Mary B NP235FQ
Tip for consumers:
It really is amazing value
Date of experience: November 17, 2017
Very reasonably priced and good quality product. Couldn't fault delivery either, very easy to log on and change dates if you need to.
Date of experience: July 19, 2017
Happy with the service except for the headboard which was wrong size and I had to wait 2more days for the correct one.
Date of experience: November 23, 2017
A very good solid bed. Delivery was excellent and matress very comfy. Would defiantly recommend the seller and bed... great value for money
Date of experience: December 15, 2017
Easy to use website. Fast delivery. Excellent service and communication regarding delivery. Recomend
Date of experience: August 7, 2017
Very good service, delivery on time, all fine. Arrived on time as described Happy Costomer will buy again
Date of experience: November 22, 2017
Great service and product cant fault the item super fast delivery, really friendly customer service and helpfull too have and would recommend
Products used:
All purchased
Date of experience: April 22, 2022
Bed is absolutely great. Easy and fast to put together all parts with clearle instruction. Delivery very fast and very friendly.
Date of experience: November 20, 2017
Great matress and bed frame was good too. However I ordered a headboard and there was nothing to attach it on the bed. Everything else was good.
Date of experience: December 14, 2017
I had placed an order on 17th June with beds.co.uk. Me and my partner needed a new bed, ours had broken and we had been sleeping on a mattress for a week already.My mum had sent over a link to beds.co.uk and they were brilliant prices. I didn't look at the reviews at the time because I thought my mum had known someone who got a bed off of the site. So on the Saturday we thought we would order it for the following Saturday 24th June as we were both off work, could get it up the stairs together instead of paying the extra £30 and we were already on a mattress for a week so we thought no harm for another week. On Friday 24th we got a email and text from them telling us our time slot 7am till 12 midday. We were both up. My partner was going to go to the tip with our mattress but I told him not to go incase the bed arrives. It gets to half 12 and there still is no bed so we try to ring the delivery company... no answer I kept getting cut off so then my partner rang beds.co.uk. The gentleman he spoke to was so rude, kept getting spoken over didn't listen to anything he had to say. He was pleading for the bed to come that we would hire a van and pick it up ourselves and they can reimburse us as we knew where they were based they said that they didn't keep the beds at the warehouse. We were then told the van had 40 beds in it... then we were told the driver had an accident on the motorway, all lies to make us feel bad that we were angry. I then started looking at the reviews and told my partner to cancel the bed as there were some terrible ones and we didn't want to be in the same position we told them we wanted the refund straight away on the Saturday absolutely nothing. I'm so worried I won't get the money back just thankful I payed through PayPal and will be opening a dispute and will be going to watchdog as this company needs to be closed down so it doesn't happen to anyone else! This place doesn't deserve 1 star. Stay away I have learnt my lesson. We have now ordered a bed from a store and will be getting it next weekend so another week on a mattress
Date of experience: June 25, 2017
Dear Ms. Ellison,
I have taken a look at your order and can confirm the reason you did not receive your delivery is due to a driver accident, this of course is unforeseen however we do profusely apologise for any inconvenience caused. I am more than confident that you would have been happy with our items and it is unfortunate that this event caused you to cancel the order.
I can confirm a full refund was processed today (the accounts department are not in over the weekend) and will be with you within 5 working days. If you do chose to give us another chance in the future and order one of our many beds, mattresses or rattan sets we can offer you a discount on your order. If you do chose to take advantage of this discount please email me at terri@beds.co.uk
Kind regards,
Terri
Ordered an ottoman leather bed. Came very quick and pleased with the customer service. Have ordered before also and have found them very usefull.
Date of experience: March 6, 2017
Thank you for you kind comments. We are happy to hear you are pleased with your items and the service we provided. Kind regards, Terri
I spent ages looking for a nice but moderately priced storage bed before i came across the *** - I opted for a nice pocket sprung mattress and the whole package came to about £350. I was impressed that the beds were available next day but as i work full time i needed to organised a day off to be in for delivery so arranged delivery for approx 2 weeks later. During that time I happened to check the T&Cs of the delivery service and noted that the service is meant to be a 2 person service but unfortunately were under no obligation to take the bed further than the communal door of a property! I live up 3 flights of stairs so this was quite shocking to read. I kept in mind that it would be a 2 person delivery and if i asked/offered a little extra they wouldn't mind bringing the bed up as I live alone. Boy was i wrong! I got buzzed by the courier demanding i meet him at the communal front door, he would only deliver to the outside of the communal door (not even in the lobby) and he was, in fact, alone. I asked for help getting the bed upstairs and offered the delivery driver money but was refused. I was forced to move an entire double bed and mattress up 3 flights of stairs alone - utterly disgusted.
After eventually getting the bed up to my flat (after an hour of trying), i set about assembling the bed (something I wasn't sure i would have to do given the description of the bed never suggested whether it would come as an assembled frame or not). The bed came in so many parts and a lot of places where screws were required did not have a marking or the start of a pre-drilled hole. By the end of the day I had an assembled bed - but aching muscles and hands that lasted 3 days. Although everything was done 'by the book' by the company - I wouldn't buy from them again.
Date of experience: April 19, 2017
Fantastic amazing solid bed. Very happy, quick delivery excellent build qualit6 very stylish and comfortable bed
Date of experience: December 14, 2017
I read a few reviews about beds.co.uk before using them, most of the gripes appeared to be with the delivery company. To confirm the delivery company didnt disappoint, miserable driver who never called me prior to arriving (I called them that morning and they said he would call when 10 mins away), it took me around 5 mins to get to the property and the driver had unloaded my bed onto the side of the road (a main road) and just say waiting in the van. I was a bit miffed but thought this was the worst of it.
Quickly erected the bed and put the new mattress on. Both me and my dad stood back, looked at the bed, then at the photo on the website and agreed that it looked entirely different, much like a cheap knock off. I was not happy at this point, but decided I could live with it.
I then laid on the bed to test out the new memory foam mattress... this is a bit hard I thought, then I realised, I could feel the wooden slats of the bed through this wafer thin (3" approx) mattress. Just to add context, I'm not a particularly big person - 5ft9 and 12stone yet this mattress can't even support my weight - horrendous.
I feel utterly exploited and that beds.co.uk are out just to make a quick buck off anyone they can. Their returns policy already stated I could return it providing it was unopened and that I'd pay £50 for the privilege. How was I to know prior to setting it up, that I'd be mis-sold a bed and given a mattress not fit for purpose?
I explained this to their customer service team. I get the feeling they deal with this a lot, as they haven't answered as single point of mine, they have said I can upgrade my mattress for £60 and that they'll give my 10% off my next order.
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This hasn't been a smooth ride, however, Jamie from beds.co.uk appears to be the man that can.
He has contacted me today and come up with a solution to rectify my issues, all being well, a replacement (different model) bed and mattress will be with me in the coming days and he has wavered the exchange fee of £49.
Jamie reached out to me and has sorted me problems.
Date of experience: September 10, 2018
Good quick easy of using website for delivery of bed. Will use again. Contact information is good. Fast delivery 2man delivery,
Date of experience: November 24, 2017
Am happy with this service today maz as help today to booked early delivery today thanks am really happy with the service
Date of experience: September 12, 2019
Sarah identified my needs, I placed an order, agreed delivery date and payment all under 5 mins. Very effcient
Date of experience: December 4, 2019
Delivery first class, mattress amazing value for money and sooo comfortable. Will definitely purchase from here again.
Date of experience: July 24, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hi there, Please can i take an order number or a delivery postal code please.