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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Ordered online, couldn't have been easier. Delivered on time. Great bed with excellent storage. Easy to assemble.
Date of experience: August 5, 2017
Ordered a garden cube via IJinteriors, prompt and efficient service, reasonably priced, very pleased with the product
Date of experience: September 20, 2017
Excellent Service, Prompt delivery, stylish bed purchased and i couldn't be happier, highly recommend!
Date of experience: November 22, 2017
DE240FX I was kept informed and the bed arrived when they said it would. Delivery driver very pleasant. Over all satisfied.
Date of experience: November 23, 2017
Super quick delivery, fabulous customer service.
I couldn't have chosen better. Very good price as well.
Date of experience: November 13, 2017
Good service, get to choose delivery day/time. Bed was delivered as described. If ive wasted my time reviewing this for £20 I wouldnt be surprised.
Date of experience: November 23, 2017
Great priced bed, fantastic no hassle service with brilliant communication and prompt delivery, will definatly recommend
Date of experience: November 17, 2017
If you want a bed get it from here 10/10 best quality we going to order more onces our house work has ended,
Date of experience: December 11, 2017
Ordered beds for delivery the next day. Informed will be arriving between 6-12midday. Delivery did not arrive, after calling beds.co.uk I was informed oh the items were not loaded on the van so we have to rearrange delivery. Neither did beds.co.uk or premier deliveries have the courtesy to call and inform me.
Delivery rearranged for following week Tuesday between 12 and 6. I called the delivey company at 3pm to get an update who advised me that delivery will be amde between 5 and 6 as driver stuck in traffic. Driver did not turn up.
Following day beds.co.uk rang and informed me that one of the beds is out of stock. All this time in between the manager and the staff didnt even think to tell me it was out of stock. Apparently they will take orders even if the bed is out of stock and inform you it is in stock. The manager arguement is orders placed befor yours are dealt first. Which makes sense but aint you heard of stock take. Surely those sold before my order are taken of the stock available. The whole lot of am are dishonest. They will tell you lies from staff to manager. I advise you stay well away. Will reporting the company further.
Tip for consumers:
Stay Away
Date of experience: April 19, 2017
Bought new bed for son excellent help product and delivery
Sales team via phone most helpful as was delivery tram 're ETA of bed
Date of experience: November 23, 2017
Very good mattress
And also very comfortable as well
I order mattress and bed frame from this
Website both are brilliant and i am happy with it.
Date of experience: December 6, 2017
Quick and efficient delivery on a Sunday which was perfect for me, just after the Black Friday sale.
Date of experience: January 3, 2018
Goods as described
Prompt delivery
Delivered on time/day specified
Overall very good shopping experience
Date of experience: March 28, 2017
Great communication. Fast efficient service and would definitely recommen. Delivered when it said it would.
Ml53dg
Date of experience: November 26, 2017
Excellent service, price and customer service. No problems at all and wouldn't hesistate to recommend.
Date of experience: August 8, 2017
Good quality, nice design, great support from the seller! I couldn't imagine something better. Strongly recomended to everyone!
Date of experience: November 7, 2017
Fantastic company to deal with great products at amazing prices and deliverd on time will definitley be using beds.co.uk again
Date of experience: November 23, 2017
If anyone is thinking of buying any furniture, please, please, do NOT use Beds.co.uk. We ordered a rattan sofa dining set ready for our 2 weeks of annual leave. Looking forward to bbq's and entertaining. Anyway, a week last Wednesday the sofa and cushions were delivered, along with 4 other boxes of furniture that wasn't for me. No dining table though. So I phoned up and emailed to let them know about the extra furniture and the missing table. They said they would deliver the table on Monday just gone, and pick up the other stuff.
They delivered the wrong table! And took all the items I didn't order away. I phoned about the wrong table and sent photos to prove it didnt match. They said they'd send it on the Wednesday. Wednesday comes, delivery of table legs, no table top. Same legs as the wrong table they'd already sent. Refused delivery and phoned them yet again, demanding a refund. All I want is what we have saved for and paid for. Anyway, lovely phone call from a lady telling me that they didnt have a table to match my sofas as it was from the old range, and would I be happy if they collected all the stuff I have here and deliver a new, complete set today? Yep, I was happy with that. I did explain that I no longer had the box the sofas were delivered in, because they were ready built and the box was massive. She said it wasnt a problem.
Sooooo, today we had the sofas ready to go and the delivery driver says he can't accept them because they are not packaged! And he wouldn't give us the new set. So I've had to phone again and arrange yet another delivery, and I've been asked to wrap the furniture in bin bags. Now if I'd have been told that before today I'd have covered the things! So that's 4 days of my first week of annual leave waiting in for a furniture delivery.
Don't buy from them, share this if you want. Apart from buying our home, this is the most stressful purchase I've ever made. I won't ever be buying from this shambes of a company again
Products used:
Still waiting for a complete set of garden furniture.
Date of experience: July 16, 2021
Zac was very helpful in arranging next day delivery for me, happy customer I would highly recommend their services - Joe Grainey
Date of experience: October 1, 2019
Excellent beds at great prices. Very happy with purchase and would definitely buy again. SUPER SERVICE.
Date of experience: October 24, 2017
Thank you, very quick delivery, good qality bed and comfortable matresss. Very happy and High recomended.
Date of experience: October 25, 2017
Very happy with the service I received and the products I ordered
Everything turned up in good condition and on time
I would use them again
Date of experience: November 28, 2017
4 time ordering and pleased again speedy delivary recomemd tonevery1 mattress came 2 days earlier than expected
Date of experience: October 24, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Thank you very much for your kind message. We are happy to see you were happy with your product and the service.
Terri
Beds.co.uk