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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
The delivery arrived in good time and as arranged, simply, by the courier's website. The item was delivered up a few flights of stairs without issue. Second time I've used beds.co.uk and they've been great each time.
Date of experience: August 7, 2017
Found this company via an online search. Very pleased with my whole experience and product. Ordering was very straightforward and delivery time was brilliant. I also liked that there was several payment options. Including cash on delivery!
Date of experience: December 11, 2017
Great service ordered the bed and luxury mattress (which really does live up to its name) on a thursday and it arrived the following monday the delivery man called to let us know they were 10 mins away which was great as i was in my pyjamas! First night sleeping in the bed was delightful and since then i have had the best nights sleep i have ever had. The bed frame is beautiful exactly what we wanted and for the best price £299! When the time comes that i need a new mattress i will deffinatley be ordering again. Thank you!
Date of experience: July 25, 2017
What can I say apart from spot on all round. Best price Id seen on one which made me bit worried if it would be up too standard but it was even better built an made very strong and looked amazing. Cant fault it at all. Comunation was prompt and delivery fast and on time. 100% recommend and definitely will use again. Thanks again
Date of experience: November 2, 2017
I bought a double bed divan with storage drawers and within a couple of months the base had sagged & deformed. Upon inspection the base was made of cardboard type panel which was only supported at two points and was totally incapable of supporting any normal weight mattress and occupants!. Bed is totally unfit for purpose and when I called the customer service and eventually spoke to an advisor (after around 45 minutes!) I was told that the bed had no warranty! Upon remonstrating that the bed was unfit for purpose I was told that I would be contacted... am still waiting after a month! Incredible that a supposedly reputable online retailer can treat customers this way!
Date of experience: April 13, 2017
Recent excellent experience in buying a Rattan Garden Sofa Set. Delivery date was as advised. Delivery boys were excellent. Goods were well packed in perfect condition. Very pleased with my purchase.
David Lamb
Date of experience: August 29, 2017
To begin with we felt that perhaps we lost our money having ordered a mattress from beds.co.uk. And yes at the end of the process we are left without the new mattress we wanted since we went on holiday when the mattress finally arrived. However we must compliment beds.co.uk for taking full responsibility and fully refunding us.
* Beds.co.uk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2017
Yesterday I called up the Beds.co.uk team and they advised my bed is out of warranty and cannot help at all, Even after me stating how can the bed break in the same place twice surely there is something wrong with the design. I was very sad yesterday
However Terri Braiden from Beds.co.uk called me this morning and was extremely sympathetic and helpful and we came to an agreement together, I really appreciate your assistance and your kind gesture. Thank You very much.
Date of experience: July 10, 2017
Nice bed and excellent customer service. Very good quality for this price and the delivery option is personalised. I chose "deliver to another address at a certain date" because I was moving house and forgot to change my delivery address, but I was given easy option to set the deliver to my new address. This saved time and hassle. Amazing. I am gonna buy one more bed for my other room. Thank you bed.co.uk!
Date of experience: December 11, 2017
Bought some garden furniture from them when it turned up in two boxes i opened one box ready to put together first thing i pulled out was damaged on the inside which was ok as it was not seen i rung customer service to let them know and said i would keep it as long as there were no more damaged goods, opened second box and items in this box was damaged so rung customer service again and asked for a refund which they said was ok and they would pic the item up after i had sent photo's which i did they arranged to pick it up took it back but did not give any paperwork to say they had collected it which i now know was a big mistake as Pay pal will not give me my money back even though they found in my favour, Beds.co.uk will not admit they have had it back and i have no prove, so be warned do not let them have anything back without getting any paper work or email off them.
Date of experience: May 4, 2018
Absolutely terrible. The worst company I have had the unpleasure of dealing with. Avoid Like the plague. Should not be allow to trade they sell low quality and sub-standard products and do not back up their one year warranty. I am reporting to trading standard and national media today!. Jokers!
Date of experience: May 22, 2017
Excellent service from ordering to delivery of the bed. Had a slight problem but a quick telephone call sorted it all out. The staff on the phone was very polite and helpful. The bed is easy to assemble and looks great and the mattress is very comfortable. Would recommend this company and will be using again in the future.
Date of experience: October 25, 2017
I purchased a double bed with memory foam mattress. The delivery was quick & efficient. Though we did had problems fixing the base together, but after 1 phone call an email was sent & sorted. It would have been helpful if the instructions were sent with the bed. Felt it was good value for the money I had spent
Date of experience: November 22, 2017
It was so easy and quick to place an order, and also given great options with colours, headboards, number of drawers and prices etc. Delivery dates and times were as also as promised. Would definitely order from this company again.
Date of experience: July 18, 2017
I would like to thank moh, not only did he help me choose the right bed,& mattress,& at the right price he also arranged my delivery on the day that suited me so I would highly recommend beds.co.uk give them a call easy to deal with big thank you
Date of experience: November 18, 2019
There was an initial problem with my purchase but I am very impressed that this company have now tracked me down so that they can make generous amends.
I now know that Beds.co.uk can now be trusted and that they are taking Customer Service seriously and that they do value their customers.
Thank you.
Date of experience: November 6, 2016
Beds.co.uk provided a very fast and efficient service. The bed I ordered Ottoman was a little tricky to put up but it took two people about 1 hour which is not bad.
I would recommend Beds.co.uk and I would definitely order from. Them again. Delivery was very reliable and prompt. And I received a text from. The driver the morning of delivery. I am very pleased with my purchase.
Date of experience: July 20, 2017
The service and communication was a 5 star rating. Updated regularly on the item's location and offered me a time for delivery suitable to my needs. Superb quality bed and easy instructions. Well made. Will definitely recommend to all wanting an easy transaction and quality products.
Date of experience: October 24, 2017
Best night sleep on new mattress and bed frame from them great prices. Would defiantly shop woth them again recommend them to my boyfriend and he just placed his order with free delivery just 2 days later
Date of experience: December 5, 2017
Bought Divan bed and mattress with drawers from this company. Bed was most uncomfortable and hard with no filling in the mattress. Got in touch by phone and e mail over several weeks, they asked for photos which were sent still no joy. Worst company ever. Do not use this company!
Date of experience: October 1, 2018
I got my king size leather diamonte bed frame delivered yesterday, I didn't read anywhere it was flat pack... absolutely shocked, had to pay to get someone to built it, I can't even sleep in it as I don't feel safe, the slats are so thin and could break easily, worst bed I've ever had.
Date of experience: August 30, 2017
Hi there Tracy, Thank Your for your review, Sorry that you feel that thebed frame is not good qiality I have tried to contact you direct to resolve this issue, Please e-mail me at julie@beds.co.uk
Kind Regards
Julie
Excellent value the cheapest i could find online, good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.
Date of experience: December 20, 2017
Ordered a white frame bed with Memory Foam spring mattress... bed arrived easy assembly but not great quality probably £20 worth of wood max. Mattress not as described Memory Foam spring Mattress certainly no memory foam in it... at the moment they offered me £12 as compensation. Not acceptable have escalated it to Trading Standards... do not buy..
Date of experience: June 25, 2018
Bought a 5' bed and headboard end of March 2016 and have wished we hadn't bothered. No instructions or diagram to show how to put base together. Two plastic clips were supposed to keep it together. The headboard came without fittings and is sitting in my bedroom not attached to base.
The base has a drawer which doesn't close properly. The clips came loose and we have had enough. Every movement and the bed squeaks. It's now going to the skip today.
We did email the company when we discovered the headboard had no fittings and never received a reply, hence I will not recommend this company to anyone
Tip for consumers:
A complete waste of time and money!
Date of experience: December 30, 2016
Hi there, Please can i take an order number or a delivery postal code.
What kind of company is this?
I have tried on 2 occasions to purchase a mattress via the phone service but sit on hold way to long, no one answers the phone! Makes you wonder what would happen if you had an issue with service? Can't be bothered to answer the phone to sell a mattress... so poor no stars from me and I would not be recommending this company to anyone!
Date of experience: August 12, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hello Sylvia,
Sorry to hear there is an issue with an order you have placed, but unfortunately I am unable to verify you have placed an order due to no reference or delivery postcode. If I could kindly ask you to provide this information, to royce@beds.co.uk I would be more than happy to look into this for you.
Kind regards
Royce
Beds.co.uk