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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Specifically called to get an idea of delivery times before ordering to save hassle later. Made order on the phone as was told delivery date I received no email confirmation. Delivery datecame and passed even though a received a text on the day stating the time. I had to contact them (which was a nightmare) to be told it was recalled but when I challenged and said but it's still for sale on their website all of a sudden it was out of stock and I could have it two months after the original order date, offered a replacement but was something they had no photos of? Yes I'll spend £500 on something I have no description/ picture of - I don't think so. I asked for a refund said I would get a call in 24hrs wasn't taking the risk then said it's been processed and will take 10 working days. I asked for an email confirmation that I would wait online for after not receiving an order confirmation at which point Sarah decided to end the chat so I am not hopeful of getting the refund for. Them and will go to the credit card company instead.
Date of experience: May 5, 2020
I ordered a matteres from Beds.co.uk.
The delivery man parked at the end of the road and demanded that I go to his van and carry the product up to my flat.
After being told what he could do with that idea he grudginly appeared at my door and pushed it at me.
The materess is actually a matteress topper so is not as advertised. I have since been given the run around and they won't replace or refund the purchase.
DO NOT EVEN THINK ABOUT BUYING FROM THESE PEOPLE. YOU WILL WASTE YOUR MONEY.
Date of experience: March 22, 2018
I ordered a double bed from this company which arrived on April 15th. There were staples sticking out all over the place and a dent in the base, but as I'm heavily pregnant I accepted it, removing the staples myself and rationalising that no-one would see a dent in the base.
What I couldn't accept was the wooden headboard snapping in my hands, it was so flimsy it caved. I contacted Beds.co.uk that very day and was asked to provide images (fine) to ensure it was actually their product. No apology, no concern, just the suggestion that I was requesting a refund on a product not event provided by them. Nice.
I swiftly sent across photo evidence and received a reply saying they'd only pay me £5, a fraction of the cost of the headboard. Ermmm, why?! Again no apology at all just a blunt response from a lady who turns out to be the customer care supervisor!
After multiple emails and being passed around to 3 different tesm members, they've agreed to pick up the broken and dangerous headboard and then give me a refund on it. No delivery time specified so stuck in all day.
And just to top it off I've repeatedly called the complaints department but lo and behold they're not answering!
Date of experience: April 29, 2017
Fast delivery service but...
I am aware the purchase of the divan was cheap so was not expecting a brilliant bed. Unfortunately whilst I popped out my hubby unwrapped and put it together which he made tiny holes in the rattan plastic underneath to ensure clips holding the two pieces of divan together fitted properly against the wooden frame - aaaargghhh.
This then made it unreturnable according to their terms and conditions.
When I layed down it was rock solid and felt no softness from the pillow top, I therefore looked at the Pillow top and it did not look like the same softness as the picture, handles are not on the mattress all the way around, material looks different. I looked for manufacturers label for details on the bed to confirm it was the correct item and as described but unable to find any. This concerned me that there were no labels from manufacturer as with most beds. Looking back on their website it does actually say NO LABLES that alone started questions.
I have not contacted the company as only now reading the reviews it appears it will just be wasting time, together with the fact my hubby put holes in it.
I also cannot find the holes to screw the headboard on.
Now going to buy another elsewhere, now going to try sell this one for next to nothing, hopefully a landlord may be interest.
Are Beds.co.uk the actual manufacture?
Certainly learnt a lesson on this purchase.
Date of experience: February 11, 2018
The bed s so well made and I'm very happy with it and the service bought Monday delivery Wednesday, the bed is comfortable and stylish, would recommend to other people
Date of experience: September 25, 2017
I bought 3 beds from them in October. A double and 2 singles.
Double bed story first.
The double bed base was damaged and i reported it straight away. It is now December and i still haven't got a replacement. Last week ( 14th December they sent a base which was a different one from what i ordered) and they had to collect the damaged base. They left the damaged base and removed the 2 single beds (one which was made up) from a different bedroom and left the damaged base.
Single beds now.
I ordered upgraded mattresses and received one of what i ordered and another completely different and the incorrect size. I never noticed this until i started building them up which was 2-3 weeks after i received delivery of them ( i was on holiday) i have been trying to have it replaced and today 18th December Boyce with no second name as i did ask and he refused to give me his full name after i asked for a manager and he told me that he was the manager, well Boyce kindly told me that as i didn't report it within 14 days he cannot exchange it for the original one i paid extra for and i would have to buy another.
Completely unprofessional in every way you could imagine. Stay well clear of this company. And for the record, i never complain and this is my first review written
Tip for consumers:
buy elsewhere
Date of experience: December 18, 2017
Amazing quality beds and low prices with helpful and friendly staff who are happy to help. Delivery is nice and easy and the after care is hwlpful and friendly
Hr68fa
Date of experience: November 19, 2017
The bed and mattered was deilevered fast quick and easy. Putting the bed up was also fast and easy. The matteress is extremely comfy too! Would buy from here again!
Date of experience: August 7, 2017
Maz was very helpful in helping me to choose a bed and arranging quick delivery
He checked stock while I was talking to him so that I could get a speedy delivery
Date of experience: September 12, 2019
Excellent service and bed is ideal for what we need and when on the phone to Sarah she helped with every aspect. Will purchase again.
Date of experience: January 31, 2020
Ordered my bed and within 3 days I was sleeping in it. Great item would order from them again. Fast delivery and good customer service.
Date of experience: October 30, 2017
I bought this bed as a gift for my daughter and her partner they both love it so comfortable would recommend beds.co.uk to everyone I know.
Date of experience: December 9, 2017
I'm too worn out with these people to even go into it. Save yourself while you still can. Don't buy anything from them.
You were warned.
Date of experience: March 27, 2018
Ordered a bed for my son excellent service delivered two days later and bed is one of the best I have ever bought would definitely use again
Date of experience: April 24, 2018
Great service! Placed my order for an ottoman bed and within 72 hours it had been delivered! Great, quality products. Would use again.
Date of experience: November 23, 2017
A transparent transaction on a really good value for money product. Great communication and choice of delivery dates. Excellent experience all round
Date of experience: July 24, 2017
Ordered two beds with mattresses delivery was a lot quicker than expected so very grateful with this, would order again and recommend
Date of experience: August 21, 2017
Good quality, modern ideas for a cozy interior of my house. Thank you for following your reputation by making only long-lasting furniture.
Date of experience: November 16, 2020
Best quality-price ratio.
Seller communication 10/10 stars.
Bed exactly like in the picture.
I founded very good service and very fast delivery
Date of experience: November 22, 2017
Very comfortable bed, fast delivery, great price, would recommend only downside I had to struggle to get rid of my old mattress.
Date of experience: November 27, 2017
Excellent service, fast Delivery and with an allocated time slot so not waiting around all day, great Bed frame, great price
Date of experience: October 26, 2017
Very comfortable bed. Would recommend this fabulous company. And I don't take things lying down! Easily delivered and set up too!
Date of experience: December 14, 2017
Goods were delivered promptly and very well packaged. Exactly as advertised. Highly recommended and have passed their details around the office.
Date of experience: December 5, 2017
I purchased 2 Double Ottoman Beds, quality great, easy to assemble. Fantastic delivery service and communication, I would highly recommend
Date of experience: September 2, 2017
I bought it for spare room really... but impressed with it... solid bed and comfy. Less than £150. Absolute bargain.
Date of experience: November 19, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
