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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
It was a beautiful sunny day and sitting in the garden we decided that we needed some new garden furniture... enter beds.co.uk... £449 later boxes were delivered to our back garden by one man... all boxes proudly bearing the signage "2 man lift" Oh dear the glass on the table shattered and the chair is damaged. No surprise really, the it was delivered.
This wasn't really the reason for the low score; the score is because the company wants customers to do WORK when their delivery service fails to erhm deliver!
Photographs, reference to handbook for part numbers, when perfectly reasonable verbal descriptions were supplied, calls to manager with agreed replacements failing, due to manager not including correct delivery details, more calls to company agreed call back from manager failing to phone, new delivery arranged without relevant details because of failure by manager to contact us... more calls more waiting, phone put down on me because I failed to listen! I was trying to explain that there was broken glass to be collected which had been ignored by the manager in his notes for delivery.
Was informed that the delivery man would wait until the side arm of the chair was given to him even when I suggested this might be quite threatening as I had already told him and another operative that we could not get the arm off the chair without damaging the rest of the chair! Putting the phone down on customers after they have waited at least 20 or sometimes 30 minutes for the call to be answered because they feel they have not been listened to... SHOCKING! Also rules that they want to follow rigid, calling the customer to arrange delivery time NOT adhered to.So if you can find another place to buy your garden furniture I really really would!
Date of experience: May 2, 2019
Is the first time I ordered from Beds and it was excellent product, and good quality and fast delivery. I will definitely use them again.
Date of experience: October 25, 2017
Sarah helped us out choose the perfect bed so happy with how she helped out and would recommend her to others looking for a bed.
Date of experience: December 3, 2019
The service and customer support has been excellent. The product is great and I am more than satisfied with beds.co.uk
Date of experience: November 14, 2017
Delivery very efficient, bed of good standard and easy to assemble. Very happy with product and no issues throughout process.
Date of experience: November 22, 2017
I was very impressed to be frank. Value for money. Hassle free service. I would surely recommend Beds.co.uk for others.
Date of experience: December 18, 2017
Excellent item at a great price delivered at a convenient time by helpful delivery men. What else can you want
Date of experience: December 14, 2017
Excellent price for excellent quality, very impressed with the bed and mattress, would recommend to all my family and friends.
Date of experience: July 18, 2017
Sarah was soo helpful through out the purchased I very greatful. I will like to give her 5 stars for all her support
Date of experience: April 15, 2020
Very prompt service and economic purchase although price does reflect quality. Good customer service.
Date of experience: December 15, 2017
I was quite worried buying a bed so cheap with a mattress but infact it is great, super comfy and very sturdy. I would definatly reccomend
Date of experience: August 7, 2017
Easy to use site, delivered quickly by lovely guys, good communication. Bed was easy to put together and daughter loves it! Will use again.
Date of experience: November 22, 2017
I bought a leather bed frame from beds.co.uk. The bed is simply awesome and worth the price. Most importantly the delivery was super fast.
Date of experience: November 23, 2017
(MOH) Lovely and easy to talk to resolved in 5 minutes ordered a bed over 2 years ago and wooden slate broke and they sent one out free of charge.
Date of experience: October 21, 2019
Easy simple and effective, can't complain at that.
Product was delivered very quickly and as discribed
Date of experience: March 23, 2017
Great beds. Ordered 3 and were good quality for the money. Delivery was prompt and the delivery firm were happy to leave them in a safe place.
Date of experience: November 23, 2017
Bed and mattress are made of very good Quality had a problem and was sorted out very fast cant fault them in any way very comfortable bed
Date of experience: January 13, 2018
Delivered on time, delivery man very helpful. Bed very comfortable, well priced all in all great service. Would recommend.
Date of experience: July 25, 2017
Great service and very helpful staff Sarah was very friendly and professional i will definitely order from them again
Date of experience: May 18, 2020
I am very pleased with the quality of the mattress that i have purchased. Highly recommended. Fast delivery service
Date of experience: October 24, 2017
Very quick delivery and helpful polite driver will not hesitate to use again and highly recommend to other people
Date of experience: November 8, 2017
Prompt delivery, amazing quality. Extremely comfy. Would deffinitely buy from here again! I would definitely reccommend to anyone!
Date of experience: November 24, 2017
Really happy with the price of the double memory foam mattress and the free delivery on my chosen day
Date of experience: November 24, 2017
Very comfortable bed, easily assembled! The customer service was great and it arrived quickly. The price was just amazing!
Date of experience: December 5, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
