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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Good service. The bed is perfect for my room, great value and excellent quality. Would highly recommend
Date of experience: November 24, 2017
I bought a bed frame. Quality is good it looks nice and was easy to assemble. I'm happy with the purchase.
Date of experience: November 23, 2017
Nice product. Good price. Excellent delivery service. Very happy with the purchase. Would definitely use again.
Date of experience: November 24, 2017
Pleased with product. Fast delivery, good quality bed that is value for money. I would recommend this retailer.
Date of experience: November 23, 2017
Both beds were excellent quality - very stable and the materials looked much more upmarket than expected.
Date of experience: November 23, 2017
Great service and fast delivery, very happy with product, would definitely recommend this company, to friends
Date of experience: November 23, 2017
Bought a garden set for first time. So pleased with quality and design... I definitely give them 5 stars
Date of experience: November 23, 2017
Very happy with my purchase great quality at a low price, delivered on the date agreed and would happily buy from here again
Date of experience: November 22, 2017
I got three beds from Beds.co.uk. Always good quality best price and quick delivery, only downside that it takes long to reach them over the phone
Date of experience: November 22, 2017
Excellent quality bed ordered and received just as expected couldnt of asked for anything else superb service would highly recommend
Date of experience: November 22, 2017
Very happy with purchase - great item at low price and delivered as agreed. Good customer service, would recommend.
Date of experience: November 21, 2017
Can't fault the team. Efficient order placement and very good prices for furniture. Would highly recommend!
Date of experience: September 16, 2019
Amazing company. Cheap prices, speedy delivery and top quality products. Will definitely order again.
Date of experience: December 5, 2017
Excellent company to deal with, great service, prompt and easy delivery. Product exactly as advertised
Date of experience: December 7, 2017
Our bed frame was easy to put together. The mattress is comfortable. No problems. Good value for money.
Date of experience: January 3, 2018
Ordered a king size memory foam mattress, it's great, brilliant price and arrived on time.
I would definitely order from beds.co.uk again
Date of experience: March 6, 2017
Highly recommend. Purchased two beds in last year. Sales team fantastic especially Sarah. Brilliant delivery on time and friendly.
Date of experience: September 23, 2019
Amazing service. Highest quality beds. Really happy with my purchase. Highly recommended. Andy Norris
Date of experience: September 24, 2019
Sales Agent professional and extremely helpful. Resolved my problem really quickly. Would definitely recommend.
Date of experience: September 24, 2019
Excellent service from ordering through to delivery. Great value for money. The bed is extremely comfortable and plenty of storage. Assembly not easy
Date of experience: July 18, 2017
Excellent service, spoke to zach on the phone and sorted my order out with quick delivery,
Cheers mate
Date of experience: October 19, 2019
Sarah is really helpful and provide me with a best service specially in this unprecedented time. I highly recommend the firm.
Date of experience: May 21, 2020
Takes a month for delivery of something totally different to the item I ordered
Now I have to pay £50 to return it to them
They are crooks Wouldn't go near them AVOID
Tip for consumers:
AVOID THIS SITE
Products used:
NONE I have a 6ft headboard sat on my landing that I dont want and I cant afford to send back to them Ordered a suede headboard Got sent a cotton headboard CROOKS
Date of experience: May 7, 2021
Many thanks to the Team at Beds, Moh and Maz. They both were very helpful and went above and beyond to find the right solution for myself.
Thank you.
Date of experience: September 13, 2019
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
