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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Ordered sleigh bed with memory foam mattress on Thursday 9pm - arrived Monday 10am (bank holiday- so 3 days for delivery)... bed was excellent quality, all parts present and mattress excellent too. Excellent price and product... would definitely use this company again.
Date of experience: May 1, 2017
Having ordered a bed frame and mattress at the end of march I was given a delivery date of 3/4/18, just the bed frame turned up and a driver who struggled with the English language told me it would be a separate delivery.
I was emailed to say my mattress would be here on the 5/4/18 an hour before the end of the delivery slot I was emailed to say my delivery was cancelled, after speaking with a very stroppy and rude young lady I was told my delivery would be on the 9/4/18, waited in all day and no delivery, after speaking to someone else I was told they would speak to the driver and get back to me, no contact surprise surprise. Phoned the next morning and told I would have to wait until the driver paperwork was processed and they would call back, please don't hold your breath whilst waiting for these cowboys to solve your problem or to even deliver something you have paid for
Date of experience: April 10, 2018
I ordered my mattress direct with the he company and called to arrange delivery. Was delivered on time and driver called to say he was 10 minutes away. Mattress now on bed and a great nights sleep. Thanks guys.
Date of experience: November 22, 2017
I bought a Chelsea small double bed with mattress and head board delivery slots were fine and delivery was good delivered 01/07/17 Manchester nice and pleasant delivery driver the problem is the workmanship of the bed the frame feels so flimsy and the board over the top wouldn't take much weight for it to go through you only realise once you have set it up then it's finding the holes for the headboard also haven't got a clue how you secure the two halfs of the divan together as there is no instructions but to top it off the mattress hangs over the bottom of the bed frame we have tried to higher the headboard but we car'nt get it higher than the mattress to be pushed back to be honest car'nt see this bed lasting long really regret not reading the reviews
Date of experience: July 2, 2017
From the first point of ordering, to arranging a date for delivery and the delivery itself it was a first class service. Highly recommend this ebay/online company. The bed us excellent and superb value for money.
Date of experience: August 29, 2017
I have had my bed for 4 months and it has broken 3 times, one side panel has broken twice and the other has now broken. All they have done is to re-send a side panel which seems to be all they are offering to do.
Avoid at all costs!
Date of experience: December 20, 2016
Hi there, Please can i take an order number or a delivery postal code.
Great service I ordered the bed on a Saturday and it was delivered at the time span. The quality of the bed was really excellent and the instructions supplied were easy to follow. This whole transaction was so simple so I give this supplier a 5* rating
Date of experience: December 7, 2017
Site was easy to navigate, found what i was looking for with no problems. Order was placed with no hassle and the bed that was ordered arrived on the date specified which was only 3 days after ordering. The bed was well packaged and was easy to assemble as the instructions were easy to read. Would recommend this company to anyone who is looking for a comfortable bed at a reasonable price.
Date of experience: December 11, 2017
I bought a king size bed and it was faulty as the he springs were broken, beds.co.uk replaced it after a long battle. The new mattress has the same problem, only having the mattress. Week. We are still on n the process of getting a replacement. This new battle has been going on for 2 months now and it's still not been sorted out. And as for supplying images of the broken springs we would have to take the mattress to hospital to have an X-ray... never use this website to buy anything or you'll be in for months of tooting a frowing.
Date of experience: March 24, 2018
Had great service from them. Our order came promptly and delivery was smooth. They keot us informed. Everything was as expected. Our funiture was easy to put together. Everything we needed was there and its good and sturdy. Especially considering its had 2 children jumping in it for the last month! What more could you ask for!
Date of experience: August 22, 2017
Order arrived on time and I received a phone call from delivery driver on the morning of delivery. I had a problem with my order once it arrived but was dealt with quickly and efficiently. Would use again
Date of experience: November 23, 2017
Iv ordered twice now from the company & on both occasions the order was easy & delivery was very quick the beds have been fantastic & will certainly order in the future & recommend to others! Great service
Date of experience: November 23, 2017
I ordered a double ottoman bed and mattress and was very impressed with not only the cost but the quick and efficient delivery. The bed itself was easy to assemble. I dont expect the mattress to last forever but as a guest bed, I am very happy with my purchase.
Date of experience: November 23, 2017
We ordered a bed from Beds.co.uk, great service from ordering through to delivery, bed was delivered as agreed.
Best bit was bed is absolutely the most comfortable bed we have had.
Would recommend to everyone.
Tip for consumers:
Dint hesitate
Date of experience: November 23, 2017
I am very pleased with the whole experience of ordering to the delivery of my 3000 Jupitor Sprung Orthopedic Mattress. I slept better than i have for years on it last night and i hope it stays like that for a few years to come. Thank you very much Beds.co.uk
Date of experience: March 12, 2017
Hi there, Thank You for the lovely review, We are delighted you are happy with the items you have purchased.
Checked the reviews was a little cautious, did a few checks company is legitimate so made a purchase. Bed arrived as arranged, easy to assemble and looks great- would recommend if your looking for a simple but nice bed quickly for a fair price which was easy to assemble alsp
Date of experience: July 8, 2017
We ordered 2 metal double bed frames (one white and one black) and 2 double mattresses. We were very pleased with them when they arrived. The communication I had with Beds.co.uk was excellent, both via email and by telephone, the delivery was prompt. I would definitely order from Beds.co.uk again.
Date of experience: November 23, 2017
I used this company a couple of months ago to purchase a bed for my new flat and I am so pleased with it. A very comfortable and sturdy bed, great price and very efficient delivery! Overall a great company and I would definitely use again
Date of experience: November 28, 2017
The service was straight forward and simple and the bed was easy to assemble.
There is a date booking in place for the delivery which made it easier to have the bed arrive at a suitable time which was greatly appreciated.
Date of experience: November 22, 2017
We ordered the bed and it came quickly. Sadly it was the incorrect bed. We spoke to Sarah who sorted it quickly and arranged the correct bed to be dispatched straight away. We received this within a few days. Mistakes happen and the service we received from Sarah was exceptional I can't fault it.
Products used:
Bedframe
Date of experience: February 24, 2021
If your looking for decent beds at a really decent price then this is the place I have orded a few over my years and they have to be worth the money 5 times over, more than happy to recommend thease to any one in the world as there smashing
Date of experience: November 18, 2017
I wasn't told that my bed wouldn't be taken upstairs for me nor was I pleased with the attitude of one the delivery drivers. If you live in a tenement beware... you may have your bed left in the street as the delivery guys ain't insured to lift anything. Either that or you have to return it. I'm happy enough with the bed but be wary of all the glowing reviews as there's a 10 or 20 pound bribed offered for positive review.
Date of experience: December 5, 2017
Had no problems using Beds.co.uk.
The mattress I ordered was very affordable, arrived when I was told it would and I have had many a good nights sleep on it since it has arrived - certainly, it is the most comfortable mattress I have had thus far!
Date of experience: November 28, 2017
I founded very good service and very fast delivery. I'm very happy that I bought my bed here, it is very good quality and very nice design... Nothing to complain and I am sure in a future I will use again beds.co.uk
Date of experience: November 22, 2017
I ordered a double bed and two single beds, I had to cancel only one of the single beds and when they delivered my order I received only a double bed. I called the customer service, they were very efficient and a week later I finally received the single bed. I am really happy with my purchase!
Date of experience: November 23, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Dear Customer,
I would really like to get this rectified for you asap. If you could please contact me via email at terri@beds.co.uk
Kind regards,
Terri