BeenVerified

They didn't have the info I was looking for hence the 4 stars. They did however make it very easy to cancel and get a refund. Good solid company.

BEWARE! I was led to this site because I was trying to locate someone I had lost contact with years ago. It popped up and you kind of can't get out of it, it just keeps coming back. It takes a long time doing searches before you even get what you think is the addreth ss (not a phone number). Then I tried to use the address outside of this site to get the phone number but it took me back to the site. After an hour I was sucked in to signing up for what I thought was going to cost me $1.00 for a trial period. Then I did get some phone numbers, however these were all old phone numbers or wrong numbers. Never did get a correct number. This started on the 26th of the month, by the 1st of the next month I called them to make sure that they knew I did not want their service, it was useless to me. However, they apparently charge you for a full month immediately and even though I called them as soon as I did, (even have a conf # for the cancellation), they would not refund that charge. Total scam. They get you on that site and mislead you that they can get you the info you need for minimum amount then charge you full price. Do not trust them. Take care, stay away from 'Been Verified' I can verify that!

I chose the one month only membership, but was then told, as my card was charged a second time, that the company had snuck the membership into the "terms and conditions" (which they know full well practically no one reads).

I am a business owner myself and would never consider screwing over my customers in the manner as was done. The excuse given to validate this dishonesty is that "you should have read the terms". Well, perhaps that is true, but when a business owner such as BeenVerified is full aware of the number of people being screwed over and being angry at the advantage taken, then it becomes the responsibility of the business to see that customers are satisfied.

I spend my days trying to calm customers down who call me already angry, certain that I am going to take advantage in some way BECAUSE of businesses like BeenVerified. I take great pleasure in having 99% of my customers walk away happy with the end result of whatever problem they have may encountered. My number one responsibility is customer service and customer retention.

I was very satisfied with the services rendered, the report was complete, concise, and to my knowledge, accurate. However, I will never use BeenVerified again and will not recommend their service to anyone, knowing full well that "caveat emptor" is too necessary to do business with them.

Customer service is always the most important thing in business, and by being greedy and taking advantage of what you are aware is an issue, you have failed.

**Edit: After completing this review, I was sent a full refund for the extra month I paid. While appreciated, apparently the only reason I received the refund was because of the review placed here, but it didn't arise from the actual complaint I made while on the phone with them at the time of cancellation. This is still a case of bad business principles where the squeaky wheel gets the grease. No one should have to go to an outside source to have a resolution of a business matter. Not if the company has excellent customer service.

I never subscribed. I did a $1 trial and found the product did not even work.
Five days later they charged me $26.89