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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Do not buy from this company. I made a purchase of holiday clothing on 11/24 and it arrived on 12/22. The estimated shipping showing at the time of my purchase projected delivery between 5-9 days so I thought it was a US based business. It is not. The clothing comes from China and they have 0 ways to reach them for customer support. Email is the only way to reach them, and the messaging syntax is awful. The tracking is completely inaccurate. I actually thought I would never see the order arrive. The product material is super thin. You will notice there is no option to do a product review, and it's because the clothing pictures are not representative of the product. Lesson learned. I hope you find this review and it this saves you the same wasted $100. I think positive reviews that are showing here are faked. Personal information blacked out in images of order and delivery tracking.
I ordered clothes from here then asked for a refund because it was taking weeks for my clothes to ship. They told me I'd get the money back in 7 business days. It's been way past 7 days, and I still never got my money back and they won't reply to me now. My bank account was hacked and all my money was stolen shortly after I placed an order on this site! Stay away they are scammers!
Tip for consumers:
They won’t give you your money back and hack your bank account
The items are completely crappy nothing is good quality I am so disappointed with my purchase this company shows of nice clothing when I got my order everything was basically horrible quality with rips.
I wish I received my purchase. The tracking info is in Chinese. I'm grateful I didn't go on a shopping spree. However, if the price is too good to be true then research the company. I tried the chat... No response. Emailed, nope. So my friends lesson learned.
Tip for consumers:
Don't buy or risk someone messing with your Identity. Better to pay full price for an item your guaranteed to be satisfied.
Products used:
Never got it
Hi, Gab C, We apologize for the inconvenience.
Our website is a professional online website with a professional manufacturing team, shipping team, customer service team, we are committed to providing beautiful clothes.
After verification, the following picture you sent shows that the name of the website you ordered is "bellelly", while the name of our website is "Bellelily", name ended with letter lily, can you please verify again whether your order is in our What about website ordering?
If you have other questions, please reply directly to our customer service: service@bellelily.com. Yours sincerely!
I would not order from this website again. I ordered a jacket that came in and looked NOTHING like the pictures - not sure where they even got the pictures from. When I expressed my dissatisfaction, they only offered me a 30% refund (they settled on 50%) even though I did it in the time they said they allow returns. I then looked at the reviews on the jacket that I ordered and 1) there is no place for me to leave a review 2) multiple reviews said "looks exactly like the picture" which is not true. Seems fishy in hindsight.
I ordered November 29, and same as everyone else, my credit card was charged. I still have not received anything. When I email the company, they send back a very generic response about the products being on their way. Don't waste your time or money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The only reason i gave one star is because you can't put ZERO. Its been 2 1/2 months and my order still hasn't shown up. I have asked for a refund 4 times, they just keep asking me to wait. Horrible customer service and you'll be lucky if you even get your order.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company will not fulfill your expectations. You will be disappointed. Still haven't seen my order and it's been a month even though it has supposedly shipped. Must be using someone swimming across the ocean.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I don't know how this company can consciously still be in business. I wish I had read the reviews and done my homework. The customer service department talks in circles. If they stood behind their products, they would offer FULL refunds to dissatisfied customers because apparently there are a whole lot of 'us.'
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. Did you have place order from us? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered 2 Christmas shirts on Dec 2. It has been 18 days and it says it's still hasn't shipped from China. No phone. Umber and they will email you back with basic info that doesn't help at all. Waiting for my refund
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. We are sorry for the delay and inconvenience caused to you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
The clothes took forever to get here. The items were not even close to size. Very cheaply made and NO return policy. Well you CAN return them at your own cost which is outrageously expensive. They generously offered 10% on a future order. What crap!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination. And it may be delay for some uncontrollable reasons such as weather, custom. So it will probably take longer time for your parcel to arrive at the final destination. We are sorry for the delay and inconvenience caused to you. And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
This company stole original artwork form an Australian artist Ginger Taylor. Do not buy from them! They have no morals or remorse. Also if the reviews are anything to go by their clothes are terrible quality.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Thanks for doing a great job assisting me throughout the process of recovering my things. It seems really easy when problems occurred here because the customer service is always there to accompany us when difficulties arises. Kudos once again.
I placed my order more than 20 days ago and I'm still wanting. Tracking info has no details and wont update... they're quick to take payment, after that it's so slow. When contacting customer service they keep telling me to "Just be patient"...
ZERO STARS! These items are just EXTREMELY flimsy, poor quality. $3.99 sunflower earrings I bought were an unprotected printed paper image "glued" to a base metal "silver-tone" setting. $6.99 to ship in a thin plastic bag. Boho folk bandana $7.45. Loose threads undid embroidery. Disaster! I feel so used, stupid, and played for my delight in pretty things.
I ordered 3 bikinis from here over 1 month ago and ive not received anything yet... you also cant seem to email them well I cant find an obvious link to email them, so im stuck a week before my holiday no bikinis and out of pocket by £40.00, I feel like ive been robbed, plus according to lots of reviews now even if I did miraculously receive them between now and Friday seems that they either come in a wrong size or are awful quality, im gutted for being sucked in their sponsored facebook adverts! Should of bought from a reputable brand, please don't buy their products
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Shirt I bought took nearly 33 days to get here. Size was completely wrong... I'm mean by 4 inches on bust and waist. Customer service is useless. Had to open a case to get refund by returning the item. The kicker is that even though the website says the do returns they dont. Even if measurements are off by more then an inch and I'd covered by their website, you have to pay to have it shipped back with tracking and it must be there with 14 days. Horrible all around. Serves me right for not reading that they're from stupid China
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Because xl is huge, and misshapen, lucky I'm good at clothing alterations, hopefully I can fix. But material is not as valuable as the dollar they ask, not even discount stores quality, so buyer beware. If you are a small, I thing item might look like photo, if your shape is of that equal. Just saying.
Half the clothes were cheap, fake and did not fit properly. Been emailing back and forth with customer service for days now and they offer 20% back. Which is a joke. Then they offered 35%. Do not recommend. Horrible products and horrible customer service. Will not be buying form them again. Thanks for stealing my money.
Tip for consumers:
Don't bother with customer service. if you have something that does fit or is extremely poor quality they only offer you a 20% refund after emailing back and forth for days! It's a joke. They do not have any return policies posted. Don't reccomend buying from them.
Terrible Customer Service. Didn't receive package and they said that maybe it was stolen but I'd have to pay all the shipping fees to get it delivered again. No options for refunds. Return policy is non-existent as well. They don't allow returns for most things even to exchange for a different size. Would not recommend.
Not good quality at all. Will not be able to exchange or refund. After about 20 emails back and forth they credited the cost of shipping ($8 on a $52 order). They asked me to send them my exact measurements after I sent them ALL of the order details. Pretty much scam imo. Never write reviews but lesson learned for me hope it deters someone else from following same path.
Ordered 4 items in early December of 2016, items said the had a 5 -12 day delivery. Still now at the end of May 2017 have only received 3 out of 4 items. First item was arrived in late March. Many emails asking for refund, they kept asking me to be patient give it another 30 days and we will re send. This was a terrible experience. Never again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Horrible quality. The worst customer service I've ever experienced! Buyer beware. Fabric is cheap. Poorly constructed and sizing small enough for a child. Lesson learned! Customer service will continue to wear you out asking for more information and never resolve issue! Wish I had read the reviews before ordering.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Horrible customer service! I placed an order in early April, and of course, they took my money right away. I got sucked into the free shipping joke, and about 3 weeks ago was told that my order shipped. Great, right? Wrong. If they ship free, they CANNOT track your order. What? Really? How is that? Every customer has an order number, anything should be able to be tracked. I've spoken with customer service several times and the answer is the same, "Sorry, we can't help you." First and last time for me ordering from them, for sure. Oh, and I'm close to 7 weeks now and no merchandise yet!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
My items didn't ship until a month after I ordered. And it's been two weeks since they shipped and I still have yet to receive my items... the customer service is terrible as well. It's the same automated message every time you contact them and they can only be contacted through email. I'm so disappointed. No wonder why items were so cheap. I guess you get what you pay for... I will never recommend or buy from this company again.
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Kelcey R.
Sorry for the inconvenience,
If you have after-sales questions, please send feedback to our after-sales service center. You can send your specific situation to our email service@bellelily.com
Could you send us pictures of the real item you received to show the problem you mentioned? (If possible, please provide us with the QR code photo on the bag when taking pictures)
After we receive your picture, we would find a solution for you.
Thanks for your support and understanding.