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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
I had no idea when I ordered this was coming from China until my bank hit me with an international assesment fee
Well delivery is great and quality of clothing is amazing. It's cute and I'm in love with the clothes. Thanks.
Amazing service and has been very happy with all clothes bought so far a great website to deal with to buy beautiful clothes.
Products used:
Clothes
Ordered a ball cap. Totally defective and bill of cap sewn wrong. They offered a 10% refund. Wtf no way! Do not order from this Chinese company.
These are not stained "glass" window hangings. They are painted metal and do not allow light to pass through them.
Tip for consumers:
Item is shipped from CHina and must be returned to China in order to get full refund
Products used:
wall hanging
Love all the designs that being show in this site. More promo and discount being given to customers. 1 of best shopping site.
First time shopper. The clothes arrived on time and they were cool.
Reason I chose this business:
Just came up on my phone
Tip for consumers:
everything is perfect here
Products used:
clothes
They stole an original design from my business! What crooks! Don't buy from here, ever! Find the original designer and support REAL businesses.
This is the first time shopping at this site. Has some great looking products. Appreciate the options. Smooth check out.
I ordered my things, they gave me a fake tracking number. And my $70 of items never arrived. This site is a scam, do not order their things.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All tracking number are provied by our shipping company, they are ture and trackable. Did you have any difficulty in tracking the parel? We can help track for you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Bought "stained glass" bird ornament for 9.00 each. It was a cheap piece of plastic not worth a dollar. Very dissappointed. I feel liked a fool.
Great shopping experience. Brilliant range of clothes to purchase. I'll definitely be shopping here.
Products used:
Clothes.
Definitely like the different styles and this will be my first experience shopping with this site. So far so good!
Tip for consumers:
Great shopping experience.
Nice layout on the website, easy to order and understand the shipping time. The best website to order beautiful clothes.
Customer service sucks they won't refund or won't answer back money wasted I wouldn't recommend to no one
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company send items you didn't order instead of the items you did, and refuses to fix or refund.
Tip for consumers:
Don’t use this site they suck
Products used:
Socks that we didn’t use. Poor quality and not what was ordered
The ordering process was very simple - love it! The turn around from ordering to shipping on time. Can't wait to see the products.
Tip for consumers:
Excellent service
My first purchase experience with this site. The website is well done making shopping a pleasure and easy. Thanks
Tip for consumers:
Excellent quality
Products used:
Clothes.
So easy and fun to shop at this site! I'll be back for sure!
Reason I chose this business:
Someone recommended the site to me
Tip for consumers:
Excellent service
Ordered the cutest Momma Bear blue tshirt and it fits perfectly. I received within 3 weeks. I must have been one of the lucky ones...
The website is designed to make it easy to shop. The site has a great selection. I appreciate this site.
I express gratitude to the website! We were pleased with the quality, and the collection, delivery!
Recommend!
It took my order so long to get here. The product I received looks nothing like what I ordered. My order was a huge waste of money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily