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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Very fast and efficient. I am pleased to see the description of the material on the website. Very happy with the material. Until the next purchase!
Tip for consumers:
Fast delivery!
So far so good but I hope the delivery will be quick enough and within 5 days like before.
Reason I chose this business:
Liked the items and quality
Tip for consumers:
fantastic service
Products used:
clothes
They do not send your items that you have paid for they just keep saying I'll update you and never do they're a rip off
If you are a small then you need to order an at-large. And so on and the material is not how it looks looks in picture... so order at your own risk!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. For size issue, there is size chart on our website, our products fit the ones whose bust and waist matches our size chart. Please compare to our size chart for reference when ordering. Did you have paid order from our website? Is there any problem with your order? At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I found interesting items at good prices. The service was friendly, and I was happy with the purchase.
Tip for consumers:
Amazing!
Easy website to find what I am looking for. Order was simple and earlier than originally planned. Beautiful clothes!
Tip for consumers:
Great website.
Products used:
Clothes
The easiest and most organized checkout experience that have had from any online order ever done. Thanks
Tip for consumers:
Thanks
Great material, good size, excellent quality, favorite out of my purchase. Will buy more clothes again.
Tip for consumers:
Great material
Products used:
Clothes
My experience has been great with Bellelily. I recommend this site to everyone in need of beautiful clothes.
Tip for consumers:
Great service.
Products used:
Clothes
Products arrived in good order. Take almost 2 weeks to arrive. Best service and on time delivery. Will definitely recommend this site.
Tip for consumers:
Fantastic service
Products used:
Clothes
They steal copyrighted photos of real peoples hard work to make their knock offs. Shame Shame Shame. Don't purchase from this kind of company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Swimwear a nightmare
Top way too small for a large! Bottoms kinda normal.
And no exchange
Will never order again
Medium is a small!
Tip for consumers:
Buy local
Fabric is flimsy
Colors not as pictured dull
Products used:
2 tops out of several
Hi, Lyn F,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusivefashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service :service@bellelily.com directly. Best regards!
Loved the variety and easy to checkout. I had waited for two days for these dresses and arrived surprisingly. Feeling so good to wear!
Tip for consumers:
great products on this site
Products used:
clothes bought from this site
My orders have NOT arrived yet FOR OVER A MONTH NOW, & NOW THEY are telling me i have to send them ANOTHER 4.99... FOR SOME SHIPPING OF A PKG TO THEM... NOOOOOO YOU DUMBASSES, you were SUPPOSED TO BE SENDING ME MY PKG! NOT ME SENDING YOU SOMETHING! YOU guys took my $$ w/ the QUICKNESS, & now you are feeding me BS ABOUT MY ORDER! WHERE IS MY PRODUCTS I HAVE AAAAAALRREADY PAID FOR? I HAVE MY CONFIRMATION EMAIL, showing it is ALL PAID FOR! SOOOOO WHY AM I SENDING YOU ANOOOOOOTHER 4.999? Your website is BULL$#*!!
I spent $20 on a swimsuit on March 6th. My delivery time estimate was 3-5 days but here we are, on March 24th, and it has yet to arrive. Dont do it!
They have great delivery time and best service. Will look forward them for service of clothes and highly recommend
Nope just never getting my order sucks they need a customer service contact cause they take eight days just to respond to email
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered and the size is not true, the quality is terrible and I Can't return my order because they said the warehouse is in China. They want to refund me only the 10% of my purchase.
Ordene online en Bellelily y son los peores. La talla no es correcta y la calidad es malísima, y para regresar la compra me dicen que no se puede porque la bodega la tienen en China y solo me pueden regresar el 10% sobre mi compra. No compres con ellos!
Waiting for my package for over 3 weeks to arrive and one shirt has not been sent and decided to check the review. Live and learn
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Nicely done and best performance. They provide service on time and delivery is good ever. Nice timely performance
I love all the products available on this website. The products are unique and you don't have to travel overseas to buy.
Thank you so much for my shirt, loved it so much and it fit perfectly. Will definitely be ordering again. - Emily C
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. Did you have place order from us? We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily