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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
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Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Terrible. No way to contact them except by email. They don't reply. Never received my order! DON'T ORDER FROM THIS COMPANY EVER!
Ordering was easy.
Now... lets see how delivery arrives. Excellent products and experience...
Tip for consumers:
Ordering is easy.
The shopping experience was awesome! I love the products and I look forward to buying more...
Products used:
Clothes
The website was easy to navigate having made my choice the dress was delivered quickly! Thanks!
Easy ordering. Many dresses to pick from. I liked the variety of dresses...
Tip for consumers:
Easy ordering.
False advertising nothing looks picture. They only want do a promo and not refund. Don't shop here
Tip for consumers:
Just stick dresslily they have great clothes they dont lie
Products used:
None
It was quick to setup an account and place my order. The products received on time!
Tip for consumers:
Excellent product.
I have been having an issue with this company for weeks! My advice... DO NOT BUY FROM THIS COMPANY! As soon as I finally received my product I opened it and saw that NOTHING was like their website pictures and what the website had said. One of the shirts looked like I just hot ironed words on myself it was so much thinner than the picture, and it was like a dress! So long for a small! Another item was extremely long and thin nothing like the size guide or picture. My last item was a sweater dress it was completely see thru! And it was falling off it was the smallest size and I never have a problem with clothes fitting at that size. So I emailed them right away packaged everything up nicely and emailed them on how I would be shipping it back. Their response? "Well it would cost too much to ship back so we suggest keeping it mabe giving it to a friend or family member" so I just spent 70 dollars on clothes that I can not send back which is not what the return policy says mind you I also paid thru PayPal which they usually have free refunds. (That's what it said before I ordered it I purposefully ordered thru them) then they said " you should mabe give it to a friend or family member" what?! I just paid all of this money for clothes for myself to give them away?! Not only that but the clothes are so cheap and crappy no one would want them! I have gotten way better clothes from Forever 21 and their clothes were cheaper than belilly! I told them absolutely not that's outrageous to offer something like that so then they offer me 15 percent back and to keep the clothes! They don't understand I can't wear these otherwise we wouldn't be here right now! Now I never ever write reviews but I have been dealing with them for so long now that I do not want anyone else buying their material or having an experience like I am. I am not rich I spend money when I can when I have extra from paying bills so when I do I expect it to be on good stuff or things I will use. These things I received neither of those so please STAY AWAY FROM THIS SITE!
Tip for consumers:
DONT SHOP HERE!
Products used:
NONE they didn’t fit
I love the sizing information for each item. It is first purchase, will buy more products again!
Awesome service, excellent communication, outstanding problem solving!
Easy to place an order, love the clothing. Orders come on time or earlier. Thank you!
Tip for consumers:
Love the clothing
Clothes are GREAT QUALITY, they inspect every order prior to shipment and the process is hassle free!
Products used:
Clothes.
Great quality and designs. I love using my new dresses every day! Thanks for excellent service...
Products used:
Dresses
I ordered a bikini that I thought was cute, and it has been a month and STILL DON'T HAVE IT! Rip off, they will steal your money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I'm happy with my purchase, I'm happy quality of clothes, I will be wearing them to look young and beautiful.
Products used:
Clothing
Bestelling onvolledig ontvangen na 8 maanden! Geen terugbetaling omdat het te lang duurde allemaal... totaal klantonvriendelijk. Klant staat met lege handen en zij hebben het geld. Ongelooflijk!
Forse un Po lunga l attesa del pacco... ma disponibilità e celerità in tutto... supporto professionale al cliente... eccezionali e bellissimi i capi... al prossimo ordine... grazieeee
Compré un traje de baño el 14 de abril y los recibí el 31 de mayo de muy buena calidad realmente los recomiendo.
Monitoriava mi paquete por medio de China post
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All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all buyers' emails. Please check with your inbox or spam if you don't receieve email from us.
We are sorry and sad to hear such reviews from you. As long as you placed order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily