- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
DO NOT BUY FROM HERE! Dont let the cute clothes and cheap prices fool you. The clothes that you will receive look NOTHING like they do on their site. And I dont even know what the hell the fabric is. I wasted $164 on this $#*! that I will never wear and probably couldn't even give away. Spend a little more money and buy American items that are much much better quality. This $#*! is a joke. Not to even mention it took a month to even recieve the items. Will never purchase from this place again.
I have been trying to get a refund for 5 months now! Customer service is abysmal!
DO NOT BUY FROM THIS PLACE!
Clothes didn't fit, sizing wasn't what was advertised, communicating and sending product back has been so difficult and time consuming.
Absolutely fuming
I ordered a 1x shirt and it was so small. It fit a medium. Another shirt that was ordered was sheer. I asked for a refund and they wouldn't take the item back. They stated too expensive to return. PayPal sided with Bellelily. I'm shocked and disappointed. I will never order from them again or recommend them.
Tip for consumers:
Beware of the item you are actually getting.
Products used:
None of the items. They were gifts and one didn't fit. The other was sheer.
I would not order from this company again. I was not pleased with the 2 items I received. They don't want me to return them. For a refund. They want me keep them but I have no use for them hence why trying to return. They than told me they would give me parcial refund and too keep the items. I dudnt receive no refund or exchange. I have 2 items I have no use for. I won't even order from this site again. Worst customer service as well
Products used:
None noylt what I expected
DO NOT ORDER FROM THIS COMPANY! I ordered over a month ago. STILL havent received all of my items but they didnt hesitate to take my money out of my account. However, I ordered a summer hat and received what looked like a child had written. I was refused a refund and told because it didnt meet my expectations and because it wasnt perfect to me I was only allowed 10%back of what I paid So heres your warning Facebook friends! This company is a scam! Took my money the day I ordered, its been well over 30 days, still missing some of my order and I have only got this piece of crap... Lesson learned. Never ordering again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company is bull crap, ordered a shirt and supposed to have shipped on 8. 21. 18, when I still had not received a month later emailed and was told can take up to 35 days and can not track even though they gave me a tracking number. Now is November 7 and still nothing. Now they will not even return my emails. $#*! COMPANY, DO NOT ORDER FROM THEM. I have to call my bank and see if I can get my money refunded. If I could file a complaint with someone I would. But of course there is no phone number for them. If I could give them a negative number I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Please note that there is no tracking number if your order is paid with free shipping, we have stated this on our website. But please note that now free shipping is unavailable on our website, we support two shipping methods, standard shipping and express shipping, and can be tracked.
We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
DO NOT purchase anything from them! I ordered 9 shirts for my bachelorette party for us all to wear. I paid extra for shipping as it stated that I would get it within 7-10days. I did not receive my order within that time frame so I emailed them explaining that I paid extra to get the shirts and still did not get them and that if they did not come before my bachelorette party date that I would not want them or have use for them. They replied that they have no control over how long it will take (even though they have to option for 7-10 gaurenteed shipping) and said I can not cancel the order. Basically I am S-O-L.
It's been about 20 days and I still have not received my order and my bachelorette party is passed.
Not happy!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I got a tankini. Whist it fitted it wasn't the same shape as in the photos. Attempting to return and can't get a returns address. They are giving me every excuse under the sun as to why I shouldn't return it
Tip for consumers:
Don’t
Products used:
Swimwear
I ordered 2 dresses in a small. I recieved an email from the company stating they fit smaller so they decided to send 2 sizes bigger. I recieved the dresses and both are huge on me. Contacted the company and was told to give them to a relative and ask them to pay! I told them they wouldn't fit anyone and I wanted to return. They then offered me 2% off next order… I felt insulted! I told them they had sent the wrong sizes and I needed to return for a refund. They then offered me 20% off. I again said no I want to return. They then came back with 50% refund. At this point I was so fed up I said yes… this was several weeks ago. Still no refund and not heard from them. All I can do is warn people not to order. There is no real return policy and their customer service is shocking. Please stay away and order from a reputable site. Don't waste your time on this garbage
Tip for consumers:
Order elsewhere
Everything is polyester and doesn't fit properly. Took forever to receive my items as well. They provide you with tracking but most of the time you cannot track it because the items are coming from China. DO NOT WASTE YOUR MONEY!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They have stolen Modern Vintage Boutique's photos and are using them as their own. These boutiques spend lots of time and money taking these photos and then fake companies such as Bellelily go and literally steal them and sell the items at a cheaper price. HORRIBLE
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
From start to finish the website showed professionalism and exceptional customer service with clear instructions and prompt responses, it was a simple and quick process. Highly recommended
Products used:
Clothes.
This is for your own good. This is a trick site that has been linked to 100 other sites just like it, known to get your credit card information, rack up charges, and you'll rarely receive your product, if you do, it's garbage. Be leery of positive reviews by what looks like newcomers, but listen to all of those who have posted their evidentiary photographs & videos to prove the quality rather than promising. They will not refund your money & you will be in charge of shipping back to China and then they will say they never received it. Like every single clothing site online, research, ALWAYS, before you buy, and not just on here, either, look at other sites that aren't just fir reviews, Quora, Reddit, you will get the real truth. On here there's too much influence by fake accounts created to drive their own rating up. Do not enter that cycle of abuse. This is a warning. Do NOT give your credit card info blindly. Do NOT order from sites you are unfamiliar with until you are absolutely sure.
Hi, Masha H.
Thank you for taking the time to share your shopping experience with us.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at service@bellelily.com and write the subject as "complaint from sitejabber.com"
We will try our best to provide you with a satisfactory solution.
We apologize again for any inconvenience caused.
Order 8 shirts & was only satasified with 1, they wasn't the material they said they was also I ordered size larges and they looked like smalls! Impossible to get ahold of any kind of customer service! Do not order from this company!
Good shopping experience.
I plan to wait and see how my two clothes fit me, before I order other clothes.
There were so many items that I may be interested in
Tip for consumers:
Great shopping experience.
Products used:
Clothes.
Cute Saying and Fits My Family Perfectly. It was an impulse buy that I Love. Every time I wear my shirt I get multiple comments about how cute or how fitting it is with my family.
'Losing my mind one kid at a time'. I have 4 kiddos and have Lost my mind, Haha
I ordered a hocus pocus' shirt on 9/19 expecting it to be delivered at the lastest early Oct. I emailed them on 10/24 saying to just cancel it because it had been 6 weeks! I get an email on 10/25 saying my item was shipped on 10/26... super annoyed. I don't even want my shirt, if I ever get it.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry annd guess that your item was sent out late as it is sold well and took us some days to get the stock. We aer sorry for the delay and inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I would view this website as a scam. I ordered a shirt over a month and a half ago and have yet to receive it. I contacted the company via email and Facebook with a very delayed response only saying that it was shipped on 8/16/18 and it takes 15-35 days to be delivered. They stated that there was no tracking on it. I asked what happens if it is never delivered as it has been longer than 35 days... NO RESPONSE. No phone number to contact and TERRIBLE customer service. If I ever receive this shirt, it will be out of season. RIDICULOUS COMPANY. The only reason I rated 1 star is because I couldn't do a zero.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Hi, I am foysal. I buy a t-shirt from this site.The t-shirt looks great.The style of t-shirt is also nice.The colour combination is also very good.The febric of t-shirt is also good. I like it very much. I love to shopping from this site. Thank you.
I ordered my Wife 4 shirts for Mothers day back on 4/6 - A month later, I have only received 2 of the items... Mothers day is next weekend, so where the is rest of my order? Also, you offer free shipping- but yet you don't offer tracking your orders when you get free shipping? Makes total sense right? NOT! I WILL NOT USE THIS SITE EVER AGAIN! Don't waste your money nor bother with this poor and sketchy company/site.
Hopefully I get the rest of my order asap or I will request a refund!
Tip for consumers:
DON'T BOTHER!!!!!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Hi, I am Muskan. I buy a silk hijab from this site.The hijab is nice.The hijab quality is also very good.The fabric of this hijab is as far as so good,,,, This time tha silk hijab is very popular,,, i also love this hijab,,, thank you so much for this nice hijab.
Love the products I find on this site. I could spend hours looking at items. There is useful products that have not seen elsewhere. The quality keep me coming back.
Tip for consumers:
Great quality.
Worst company ever. Don't EVER buy from them. They won't let you return items that are poorly made. (SEE THROUGH PANTS) Instead, they beg you to keep the items, AND then they will give you a discount on more poorly made items. When you turn that down they come back with ridiculous percentages that they will give you back, first 15 tgen 25! I have email proof.
Be aware there return policy (not stated anywhere) have you send the item back to a China address which forces you to keep the item. They will not give you a USA address for returns even though their shipments are from the USA.
Hi, Don V, We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We're sorry that our product did not satisfy you. We support returns and refunds. We have one and only one return address. You can return according to the return address we provide. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8.
In order to protect the privacy of your personal information, we hope to further verify your order for you so as to provide you with a suitable solution. We can't find up your order through your name, please contact us through the following customer service: service@bellelily.com.
If you have other questions, please reply directly to our customer service: service@bellelily.com. Yours sincerely!
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Hi, Patricia P,
We sincerely apologize for the inconvenience it brought to you.
We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures. If ourproducts don't meet your expectation, we will do our best to help you reduce yourloss. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
Any further issues, please respond to our customer service: service@bellelilycom. Best regards!