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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Overall Satisfied. Ordered a dress and 2 graphic t-shirts. All fit. Quality is not the best but acceptable. Shipping time is pretty much what I have expected.
Dont waste your time. As tempting as the low prices are they will be lucky to turn up and if so months late. All reviews are similar just another rip off from China
Warning! Don't buy from Bellelilly! Worst customer service! Everything is from China! Cheap fabrics! Visible stitching! Only able to give a 20% return of purchase price.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
If you have any question or request, please feel free to cotact with us at: https://www.bellelily.com/user/help/ask, or email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Very great website to buy all quality products. I am extremely impressed by the quality of my clothes which i ordered from this site. They make me satisfied. Will definitely use it next time.
Bought 2 swim suits and they were small. They will only compensate me 30% and I need to pay for shipping. Buyer beware. Customer service nice people, but that doesnt help the pocket book. Never again
I order several items all to be cheaply made poor quality, false advertisements and they wont even exchange, dont waste your time. Clothes are made in China.
Easy site to shop. Cool merchandise, well designs. First order so will hold on commenting on quality of items and delivery.
Reason I chose this business:
Looking for new and unusual casual wear.
Tip for consumers:
Nice site
Products used:
Clothes
Ordered the first week in September. Still have received any items. Customer service has no number and responds to emails extremely vaguely without any resolution.
With Bellelily, I have a jean for every wear. I've owned almost ten pairs from Bellelily already and each one is special. Their canopy jeans would be favorite jean of all time.
I have been waiting since January for my package and it is now the middle of may. They don't seem to want to help me. They wont send another one or give me a refund. Never buy from them!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Ordered $200 worth of clothing in august and it is now September. No one should order from here. It is utterly ridiculous that a parcel would take this long to deliver!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
My latest purchase which was done from Bellelily is not a very good purchase. I always try new brands but am not fully satisfied with the quality of clothes they provided.
The clothes is cheaply made, felt like a cheap old curtain. I ordered a extra large romper it didn't even fit a size medium,. Lesson learned. Should of read reviews.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Worst company I've ever dealt with don't trust their products and customer service is terrible I will never buy anything from this company and tell others not too as well.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you have place over from our website? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Don't waste money, orders 2 pairs of shoes from them and when they turned up battered and bruised in just a bag with no protection they barely resembled the ones pictured on their site and were, without doubt, the ugliest shoes I had ever seen, the soles on them looked like something you would use if you had a disability or had one leg longer than the other. They were also appalling quality - i asked for a refund - after many emails back and forth they finally refunded me 15% - PLEASE DON'T GET RIPPED OFF LIKE ME
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Great fitting shirts! So many compliments. Im stocky and plenty of breathing room! Takes about 3 days worth it. Easy laundered shirts!
Reason I chose this business:
Great value
Tip for consumers:
Nice service
Products used:
Clothes
I ordered 2 sweat$#*!s they were med. Not womans i ordered from canadian site and i. Was double charged even thou my order said 27.99 my card was charged 44.55 they wont return my order or give me my money back 10 persent 4.00 ill never order there again
Tip for consumers:
dont buy from them
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I love the Shirt.The shirt is looking very gorgeous. I found the product very useful. I will go to any big party by wearing the shirt.The quality of this product is owesome. I have got a good thing in my budget.It is fit with me. I am looking very handsome after wear the shirt. I feel very happy to wearing the shirt. Morever i can enjoy many benefits of it.It was shipped in time. Undoubtedly this is are remarkable product. I am very greatful. Thank you very much.
Ordered several tshirts a month ago... payment processed SAME DAY... says shipped a couple days later but no tracking number (ODD). I contacted them directly, NO RESPONSE! So I escalated via Paypal for my refund. STAY AWAY! Had I thought to google prior to ordering and saw all of this horrible feedback I would NEVER have ordered! I will DEFINITELY be sharing this link on my sm! Only gave one star because I HAD to, in order to have my review listed! STAY FAR AWAY FROM THIS COMPANY!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This is second time placing an order for clothes. I love the colors and compliments I receive. Wonderful selection of clothing to select from. So happy I found this site!
Products used:
Clothes
This place just takes your money and runs with it. I bought a pullover from then in July of 2018 and till this day I have NOT received it... I emailed multiple times asking where it was they told me they couldn't track my order, when I specifically showed them screenshots that I could track where it was RIGHT then! And they told me to just "wait a few more days" that was a month and a half ago...
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you pay your order with standard shipping or expresee shipping? You could track the parcel as long you use the correct tracking number and tracking website to enter, could you check again? Did you receive your order? Could you send us your email address or your relevant order number and email with us? We are sorry for any inconvenience caused to you. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I ordered a shirt for my BEST friends birthday, tomorrow, St. Patricks day, and here I sit THE ONLY person showing up in a non festival shirt! This item was ordered on the 7th! Thanks a TON! I'll be the loser in the corner!
I love shopping at this company because the dresses fit me perfectly. Their sizing is consistent and accurate, and I never have to worry about returns or exchanges.
Tip for consumers:
Excellent service
Products used:
Dresses
My wife purchased three tops from bellelily.com, arrived in good time even though they arrived from China. Tops were poor quality and nothing like what was advertised on their website, I have been emailing them back and forth now for 4 weeks, they are not for offering me a full refund but are offering a substantial discount on future order or a 30% refund! Disgusting company **ORDER FROM THIS COMPANY AT YOUR OWN RISK**
Tip for consumers:
**ORDER FROM THIS COMPANY AT YOUR OWN RISK**
Products used:
None!!
Neither the romper or the sandals I ordered fit. The sandals were disfigured because of the poor packing. The romper zipper which is the only way to put the outfit on was so scratchy it scraped my skin. They smelled like awful chemicals. I received them weeks after I was supposed to. The tracking number never worked. There's no returns. I HIGHLY ADVISE AGAINST THIS COMPANY.
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily