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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Great choices loved the prices. The selections was awesome.
Prices are enough to get the great products on best choice
I bought a shirt from this website.The shirt looking very beautiful. L feel comfortable with this shirt.
Shopping for a dress at this company was great. The staff was helpful. The selection was great, and the prices were affordable.
Tip for consumers:
Nice site.
Products used:
Dress
Some things are awesome some other are not. Dress quality is fine but size is not so accurate. But overall good
I received the parcel in time, and I am satisfied with the products. Will order again in the future!
Best performance and well delivery on time with great efforts. Fast performance and great quality clothes
Clothes are good looking and best service they provide on time and we'll look give their clothes. Best service
Looking great clothes and designed very well. Best service and performance is excellent. Nice looking service
The clothes are affordable and cheap. Nice looking and perfect for everyone. Great service for clothes
Impressed with the quality of clothes and made on time with great efforts. Nicely prepared clothes with great efforts
Welldone and good performance with efficient delivery service and have a good team. Best service and response
No refound and they say my address was wrong but it wasn't true! They want i pay 5 euros more for having my order!
Worst Customer Service! There is no telephone number to reach them. You can't return any items, They won't answer your text messages.
Very affordable price and many choices available. The delivery charge is also reasonable. Hopefully I can get my cloth soon.
Horrible quality. Will never order from them again. Spent over a hundred dollars just to end up throwing it away.
Dear Lauren M.
First of all, we sincerely apologize for the inconvenience caused to you, and we attach great importance to your message and feedback.
We are a professional online website with a professional customer service team, and we are committed to solving the problems buyers encounter on our website.
We hope you can provide us with a valuable opportunity to solve the problem for you. We will carefully verify the problems you mentioned before and provide you with a suitable solution according to your demands.
We hope you can feed back the problems you encounter to our after-sales service center and send them to our email service@bellelily.com
We will understand and solve the problem for you in the first time.
Thank you for your support and understanding.
Third site I ordered a bikini from, the only one that fits right and is good quality. Very satisfied.
Poor quality of clothing. One step up from hard plastic. After multiple back and forth emails, they agreed to a 40% refund. Nevery again.
Hi, Tyler S.,
We sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8
Any further issues, please respond to our customer service: service@bellelily.com directly. Best regards!
Awesome overall service. Great items for my family. I would certainly recommend this store to every one.
I ordered from this site, order received after 3 weeks. Product was average. Only shipping timing is very late.
Its been a month. Never received my order. Not happy at all. Something should really be done about this company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
The sizes are off, poor quality clothing, customer service is terrible, and they don't offer returns.
Sizes were way too small, items are nothing like the pictures online and they took over two weeks to send everything.
Everything was reasonably priced I'm definitely looking forward to wearing my new clothing items. Great service
Clothes look nothing like the photos! No tags, such poor quality, colors don't match. I am so disappointed
Hi, Kristen B.,
We sincerely apologize for the inconvenience it brought to you. We arecommitted to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures. If ourproducts don't meet your expectation, we will do our best to help you reduce yourloss. To start a return, please read our return policy:https://www.bellelily.com/user/help/list/id/8.
Any further issues, please respond to our customer service: service@bellelily.com directly.Best regards!
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We need you order number to help check your order status. If you have any issue about your order, please feel free to contact with our customer service, we would get back to us.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily