Bellelily

Terrible terrible horrible customer service I bought items from them spent a lot of money cannot wear any of the items I measured myself ordered the right sizes for sandals and shirts they came and are all wrong shirts are either too big or way too small they do not look anything like they do on the website false advertising I'm still missing a pair of shoes that have not arrived, I asked to return the products for a refund but they kept saying it would cost more money to ship it back and refuse to refund my account and take back their product if you buy from here their policy is no returns no refunds, FYI no it won't cost more money to ship it back I looked into it, they only tell you this to keep your money so you are left with their very very cheap product, any real retail store would stand by their product and take it back to make their customers happy, I'm going to file a major complaint with the BBB so others are aware that this online store is a scam. Don't make the same mistake I did and order from here spread the word don't waste your time and money

So far my favorite store! All Product amazing. I am really ahappy and satisfaction with the price and products I got.

I recieved a tank top and flip flops. They both look differently than they did online. The flip flop straps are sooo loose I can barely walk in them.

Just placed an order tried to get my money back and they basically make you get on your computer and have you download an app so they can take over your computer! BEWARE EVERYONE I wouldn't recommend

Love to shop in this site, get discount went i purchase dress here. Item came safely infront my door. Willing to shop here again

If I could give a zero instead of a one star, I would.

I placed an order on November 19th. They charged my credit card on 11/23. See tracking information below as to when it "supposedly" shipped.
Tracking consuming: 231 ms
2020-11-23 11:03
CN. Shanghai Hub Export, Shipment For Transit

The information above was literally the last update on their website as far as tracking goes. I requested to know where my shipment was toward the end of December as my package still had not arrived. They told me, "that your parcel's tracking is in a state of stagnation from the shipping company. Please contact with the USPS to get your parcel as soon as possible. "

When I contacted UPS, they said Bellelily didn't even provide them with all of the accurate information See information:

Label Created, not yet in system
A status update is not yet available on your Priority Mail®package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

Bellelilly's response was: As the logistics info of the parcel has not been updated for a long time, we have already reported your situation to the relevant colleagues to check your parcel and are waiting for their reply."

3 weeks went by and I never heard anything from this company, so I reached back out again and they ignored my email and didn't answer.

I sent another email within a few days and they replied, "We guess the parcel was lost during the transit by shipping company." Meanwhile UPS is stating that Bellelily never provided them the above information.

They offered to resend me the package that I have been waiting 2 months for AND they already took my money.

I asked if they could resend it and refund me with all of this hassle.

They said they could resend it, BUT they were keeping my money.

So, now I am in the process of trying to get my money back that they took WITHOUT ever giving me the package.

DO NOT trust this company.

SCAM!

I placedf an order on February 17th 2017. I have not received it as of March 8,2017. Do not buy from %hem. I have spent $50 dollars

Order for Thanksgiving shirt was placed on November 6 and supposedly shipped on November 8. As of November 27, I haven't received shirt.

My shoe that i order from here soo beautiful, all 3 that i order safe arrived at my home
Now aready use it for my dinner

It provides very well thing
Everyone can go comfortabely into it and it has very service
I am totally satisfied with it

Clothes are exactly the same of the pictures. Good price, good delivery, wow! Excellent! :) :) :) :) wwwwwwwwwwww

Bad quality, unable to return nor exchange. Costumer no service, no reply to multiple email. Costumer service so bad.

I can't express how frustrated the past two months have been! Yes, I have been trying to return my items for the last TWO MONTHS! I spent well over $100 on items thinking I can simply return the items that don't fit me... Um no. At first they were going to accept all of my items as a return ONLY IF I TRIED THEM ON AND TOOK PHOTOS OF MYSELF AND GIVE THEM MY BODY MEASUREMENTS! After I refused to give them photos of me and my body measurements, they decided to tell me that out of my 10 purchased items, the only one that is "suitable" to return back is the one that I wanted to keep. WTF?!?!? And to make matters worst they said that I would only get 20% back off that one "suitable" item. I also have an email of them telling me to give the unwanted clothes to family and friends instead of returning it! I have kept all my emails and will not stop until I get 100% of my money back for ALLLL OF MY ITEMS. Please note that after multiple emails of trying to make my return, they have not provided a return address! NOT ONCE. This horrible "customer service" and pretend "return policy" needs to be shared with the public! No one should be shopping from Belle Lily under the impression that they can buy with confidence and make returns with ease. This is THE ULTIMATE WORST COMPANY I EVER HAD TO DEAL WITH. I WANT 100% REFUND FOR ALL OF MY ITEMS AND I WANT A RETURN ADDRESS!

I have wonderful experience with this site.
I have recommend this site among my friends.
Verry verry thanks

Took way too long to get item, wont let me return when things clearly don't fit and sizing chart isn't acurrate

Excellent! I got exactly what I ordered, and in a timely manner. The clothing quality is amazing!

I love shopping on this website. In my experience, quality is excellent and support is great...

I enjoy shopping on this site. Because the clothes are so beautiful. I love wearing them. Thanks!

Do not shop here. They send clothes that are terrible quality and do not look like the pictures and they WILL NOT refund your money.

It's been over 3 weeks and haven't gotten my swim and they said they shipped it and it's still not here
BB************** Here is my order number

I ordered a leopard cardigan and I'm not happy. Too big and crappy material.
Same as Wish clothing!

This place is THE WORST. As everyones already mentioned, orders take FOREVER. This was the most frustrating ecommerce transaction Ive ever had and I shop online almost exclusively. The items are cheap because theyre made of sh*t material and are complete throwaway items. This is classic Made In China product. I ordered my items on 1/5/18 and they arrived 1/22/18. Not only did they take forever to get here, but nothing even fit. I ordered my normal Medium size and everything fit HUGE. I emailed their customer service pleading for them to do the right thing and take these items back and this was their response:
-
Dear Customer,

Sorry for hearing that you are not satisfied with our clothing.

We have checked your order BB**************.

*******_2
*******_2
*******_2
*******_5

These items are under your order.

Would you please inform us the item number which has problems?

If possible, would you mind sending us pictures of the received item(s) for showing the problem clearly and corresponding problem description?

For the items you received which have the size or color problem, would you please check following steps:
(1) Please send us photos with good lighting of the item and package and labels.
(2) For size issue, please place the garment on the floor, take a tape measure to measure the Bust Waist and Hips. Once we confirm, we will offer an alternative product or partial refund for you.
The item's size will be considered wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).

After we receive your pictures, we will offer you reasonable solution asap. Please dont worry.

Your support and understanding will be highly appreciated.

Give me a break. I have to jump through those many hoops to make a return? This company clearly doesnt care about return customers. Theres a reason Amazon and Nordstroms are so beloved - they would NEVER treat customers this way. And theyre getting rewarded handsomely for it. EFF YOU, bellelily. I look forward to your site shutting down soon.

Awesome clothes, nice quality, great options & easy to use website. Love this website...