• Bellelily

Bellelily

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Overview

Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.

  • Service
    150
  • Value
    143
  • Shipping
    146
  • Returns
    127
  • Quality
    136

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.7%
Positive
50
Neutral
0
Negative
7
190
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How would you rate Bellelily?
Top Positive Review

“Will 100% order again”

Eleanor U.
2/1/21

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Top Critical Review

“Customer Service is Awful”

Kelli E.
6/23/24

I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.

Reviews (922)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (193) return policy (38) return address (14) phone number (12)
Thumbnail of user teresal413
Canada
1 review
3 helpful votes
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April 7th, 2021

Don't buy from belle lily, quality is not good, sizing is off, and products don't look or fit like the pictures displayed on the website!
Complete rip off. I tried to cancel my order before it was shipped as they kept emailing me telling me items I picked were out of stock. When I tried to cancel the order they all of sudden stated they had all of what I ordered in stock and wouldn't give me a refund as my package had already been shipped! Please save your money and don't buy from here!

Thumbnail of user katherineh524
California
1 review
0 helpful votes
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August 4th, 2021

Excellent choices. Beautiful clothing. This is my first order but once I have received my top and is satisfied, intends to buy at least 12 other items that I like the most

Reason I chose this business:
Because I love the clothing.

Thumbnail of user tinac196
Pennsylvania
1 review
1 helpful vote
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November 19th, 2018

Purchased 2 shirts in August. It's a week away from December and still haven't received them. Costumer service will not respond to you. I finally after making multiple attempts at getting a response and trying to warn others on their social media platforms, they blocked me. I opened a claim through pay pal which I luckily used to purchase and they responded with "were sorry your order didnt get to you, please send us your order and we will get back to you." I sent them the information and never heard from them again. It's been a month. Pay pal just refunded my money. Please save yourself the time and money and do not purchase from this scam.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

Our customer service reply to all emails from the sender. Please check with your inboex or spam.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Thumbnail of user alannab38
Canada
1 review
1 helpful vote
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May 6th, 2019

Ordered 2 items, came to $38 at checkout with express shipping, checked my bank card as was charged $56. Been trying to get a hold of them multiple times and can't. Also it's been two weeks and I still haven't recieved my order and the express shipping is for 7days. Who knows if I'm actually ever going to see this thing. It's a scam don't buy from them

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are legit store and not a scam. We never mean to scam anyone or charge you more. If there is any problem with your order, please contact with us and we would help check with your issue.

If you have any question or request, please feel free to cotact with us at: https://www.bellelily.com/user/help/ask, or email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user michellef109
Nevada
1 review
3 helpful votes
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May 8th, 2017

Thanks to all who have reviewed this site. It popped up on Facebook this morning and sucked me in. Thankfully i decided to check them out first.
I will not be ordering feom them. Facebook should filter who they let advertise on our feeds! You should be able to trust the companies they suggest to us! So thanks for all the feedback, saved me some grief people!

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user sabrinab139
Utah
1 review
0 helpful votes
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July 27th, 2020

I got a few items that were too large and wanted to send them back for a smaller size but they gave me the run around back and forth with their emails. Then they tried to tell me that the shipping fee is too expensive and, "it costs to much to send them back." They told me to "give them to your friends and family member who fit them."

Thumbnail of user colettej14
Texas
1 review
0 helpful votes
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November 18th, 2020

This company is a scam I reported them to the federal trade commission. They asked to see pictures of my in their clothes and asked for my bust size! I want a return. I reported it to PayPal as well and will be reporting them on Facebook and Instagram

Thumbnail of user laurenp225
Australia
1 review
0 helpful votes
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July 7th, 2020

BEWARE of this company. Biggest scam ever. I purchased a dress which was made with the cheapest material and the seams where coming apart. I have emailed this company 6 times and they still have not emailed me back

Tip for consumers:
Stay away from this site. Unfortunately I have to give 1 star. If didn't have to then i would give them 0 stars. Poor quality product and 6 emails later and no response.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user anaa274
Massachusetts
1 review
0 helpful votes
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November 30th, 2020
Verified purchase

Ordered clothing and shoes. When they arrived... no return labels, or addresses. Had a link on paper enclosed for return instructions. Followed instructions and they emailed us back with in a few days

Thumbnail of user wendyw86
Canada
1 review
3 helpful votes
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March 24th, 2017

I have been waiting for product since December 5/16 today is Mar 24/16 and i still am waiting. I only received part of my order so far. One item a week since March 1/16. I thought a crap place to order from and every time i get wait wait wait. Don't waste your money and time. You can get same things from WISH and they follow up and refund.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user kime135
New York
1 review
2 helpful votes
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March 22nd, 2019

I ordered $75 worth of clothing from bellelily and just received everything and couldn't be more disappointed. Sizes were completely off and the fabric was beyond cheap. I ordered a dress and it was completely sheer. I never leave reviews, but I want to save anyone else from wasting their money. I had to throw everything out, it's not wearable.

Thumbnail of user elizabethk691
Colorado
1 review
0 helpful votes
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July 19th, 2020

I ordered a sunflower bathing suit. The strap came out of the bra parts ans it took me hours to get it through becauae they have some weird mesh material blocking it from getting through. The quality is cheat and not worth what I paid for it. Will never shop here agian!

Thumbnail of user melissar96
South Carolina
1 review
4 helpful votes
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March 8th, 2017

Well I just made my first purchase through belle lily on March 3rd my complete order says it was shipped as of March 7 so I'm waiting to get my order now so far I am impressed. But after reading all the negative reviews I'm really hoping it's not as bad as what I've been reading. To be continued

Thumbnail of user rachels562
Ireland
1 review
1 helpful vote
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May 30th, 2020

I ordered my products over six weeks ago. I paid for 7 working days delivery. I tracked my order and the tracking information is written in Chinese symbols. My friend read it for me and my order has not even left China yet over 6 weeks after my order.
I contacted customer service to cancel my order and provide me with a refund. The customer service representative refused to give me a refund sent me my tracking number and said wait kindly. The worst customer service I have ever dealt with.
If possible I would give this review a 0. Absolutely terrible will never order from them again.

Thumbnail of user eva1486
Maryland
1 review
1 helpful vote
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July 11th, 2017

The clothing are not what you see on the website. The clothing are extremely cheap and ugly looking. Beware, you will not get a refund nor a store credit. No one responds to your complaint. This company has stolen my $44 and I still have not received one of the clothes. I regret so much for just wasting my money.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user cris977
Switzerland
1 review
1 helpful vote
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August 24th, 2017

Dont Order anything there. The quality is bad the sizes are Not live written on the Website. One of the items i Dont received and the Support Service is Not competently to replay to your Mails professional. And you dont receive your money back... Its a whole $#*!!

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user nataliey47
Germany
1 review
1 helpful vote
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February 3rd, 2021

Here is an update. Bellelily replied and they offer a few solutions. I happily chose one.
Thank you Jessica for her service and help!

I purchased 3 tshirts and 4 dresses. One of the dress is too small. It is weird because I have them all in medium, but only this dress is small. I just emailed them and still waitimg for a reply!

Thumbnail of user taylorg35
District of Columbia
1 review
6 helpful votes
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August 17th, 2017

If you're expecting amazing quality for these low prices you're mistaken. I knew going into this that the clothes were cheap and knock offs but I knew this going in and expected the long shipping date and not the most expensive feeling clothing. With saying this I am very pleased with my items purchased for these low prices

Thumbnail of user kristens508
Michigan
1 review
0 helpful votes
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September 10th, 2021

I canceled my order less than 4 hours after I placed it. I emailed them multiple times and even contacted them via chat. I didn't hear ANYTHING back for about a day…. Only to be told that " coincidently" my order was sent out. Absolutely unacceptable. I truly believe the people at BelleLilly saw my request to cancel my order and chose to ignore it and send my cancelled order out anyways. Then responded to me after it was sent so they can still get some money. I've had some friends ask me about this store and I sure as hell know now to tell them not to shop with these thieves. Don't waste your money!

Tip for consumers:
Don’t waste your money here

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennifere1173
Illinois
1 review
1 helpful vote
  • Send Message
December 7th, 2021

The cute cotton-ribbed henley I saw on the website sadly didn't match the "henley" I received, and the shirt runs very large. I count this as a loss and will never shop with Belle Lily again. I will also tell my friends and family to not shop on their website.

Thumbnail of user kerrih13
Minnesota
1 review
4 helpful votes
  • Send Message
December 27th, 2017

If you aren't worried about when you receive your item, then use the free shipping. You have no way to track the shipment. I ordered a shirt for Christmas on 12/06/17. It didn't arrive until the day after Christmas 12/26/17. So much for wearing it to any festivities! Also, I normally wear a Women's XL but after reading reviews about sizing, I ordered a 3XL thinking to big is better than to small. Guess what, it's skin tight. Luckily, I didn't pay very much because I will probably never wear this shirt.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user rahulk108
India
1 review
0 helpful votes
  • Send Message
March 9th, 2019

Exactly what I was hoping for, soft and lightweight yet great quality. The is as hoped for, a perfect size 10-12, and the color is as expected. The Daily Ritual quality is good, especially for the price. Very happy with this purchase as it is always a risk to order pants online.

Thumbnail of user dawnw314
GB
1 review
7 helpful votes
  • Send Message
July 27th, 2020

I order clothes for myself and my daughter the clothes received was poor quality materiel with poor quality print. The sizes was not as described and they wouldn't except my return. They was very rude asking personal size for me. When all I wanted to do was return the items. I would never buy again from them. Please be aware they clothes are rubbish and don't look like the photos on there site.

Thumbnail of user ginnip1
Nevada
1 review
1 helpful vote
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March 15th, 2021

I ordered a sweatshirt. It took several weeks to arrive. It was too small and the material was inferior. I emailed them twice per instructions, but they did not respond. I finally wrapped it up and mailed it to the address on the label. It was returned several weeks later with "fraudulent address " written by the postal carrier. I asked Pay Pal to get a refund. The clothing company said I could get a refund if I send it to a China address which would cost more than the sweatshirt. I'm giving it away and accepting the loss.

Thumbnail of user dianar489
California
1 review
0 helpful votes
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March 31st, 2021
Verified purchase

I finally receivd my package after 3 weeks wait! I did send them an email asking for a update and they told me that they had too many packages to deal with recently. Hence the delay than usual. I ordered 2 swimsuits, and they were both in good condiion, sizing is correct and they both had padding, which I found really great. Overall worth the wait

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Thumbnail of user bellelilyb
bellelily b.
Typically does not respond to reviews

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