• Bellelily

Bellelily

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Overview

Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.

  • Service
    150
  • Value
    143
  • Shipping
    146
  • Returns
    127
  • Quality
    136

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.7%
Positive
50
Neutral
0
Negative
7
190
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How would you rate Bellelily?
Top Positive Review

“Will 100% order again”

Eleanor U.
2/1/21

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Top Critical Review

“Customer Service is Awful”

Kelli E.
6/23/24

I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.

Reviews (922)

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Reviews that mention popular keywords

customer service (193) return policy (38) return address (14) phone number (12)
Thumbnail of user stephm51
Canada
1 review
2 helpful votes
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May 14th, 2021

I will absolutely, positively never buy from the site ever again. Yes, their products and clothing seem really cute… Until they arrive. Most of them feel cheap in quality and are not true to size. I emailed them to ask for the return address as it was not posted on their website. All I got was a run around, asking to be told to take pictures of the products that didn't fit/I didn't like so they could exchange them. I told him I am not interested, to which they responded please send us your measurements of your bust hips and waist. Again, I don't want these items, I want them sent back. I have been in communication with them for one month, sending approximately 40 emails back-and-forth. One email they state it is too expensive to send the product back and it will be out of my pocket. The next they state they will refund me 10%, then they refunded it to my PayPal account… I don't have a PayPal account. Then they will refund me 20%, oh wait, no, now they will give me a coupon to order again. It is an absolute run around for something that should be so simple. I will never order from them ever again strictly based on their customer service and refund policies.

UPDATE****
After a month and a half of communication, they're now stating they won't refund my money until I delete this review as it's "causing harm". Apparently, once I delete the comment I will receive 30% back of what I paid but I need to guarantee I won't make any further reviews and promise not to repost/ post on here about them again.
DO NOT waste your time!

Thumbnail of user elleb42
Washington
2 reviews
1 helpful vote
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April 13th, 2021

Not bad at all. I read some reviews complaining about their shipping time, and size etc. I was scared of placing my first order, but suprisingly I love most of them. Fast delivery

Thumbnail of user wendyc90
West Virginia
1 review
11 helpful votes
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March 16th, 2017

Stay away from buying from this site. I ordered 3 bathing suits and a coverup. The 1st bathing suit I finally received was such poor quality you could see through it and if washed 1 time it would fall apart. I then received my 2nd bathing suit and it had a thong bottom which was NOT what I ordered. I can't wait to get the 3rd bathing suit and coverup to see what is in store for me when they arrive. This site is a total joke. I wish I had read reviews before i ordered from them. I have learned my lesson for sure. Thankfully I bought 2 bathing suits from reputable sites and they arrived before these did and they are what I ordered and great quality. This site sells things cheap and lures people in thinking they are getting a great deal, when in reality you are being scammed because returning items to China will cost you far more than what you paid for the item, and they are well aware of that.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user heidis294
Indiana
1 review
0 helpful votes
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October 31st, 2020

Their cloths are inconsistant to the size chart and they will not refund your money or take returns. If you purchase anything from them, you are taking the risk of getting worthless merchandice. And they will hassel you when you ask to return the items. Plus if you want to return anything, you can't simply return it to their US warehouse. They insist it would have to be mailed back to China and will cost too much.

Thumbnail of user konstantinap
Greece
1 review
0 helpful votes
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November 7th, 2017

I am very happy because the prices are low and all the items were delivered without any extra cost.
I suggest you to visit it and buy something with a good price.

Thumbnail of user isabellem53
Colorado
1 review
0 helpful votes
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December 23rd, 2020

I've been trying to return two itens for weeks, one of them was advertised wrongly and the other one the fabric is completely different. As a costumer (and bought more than 3 times) I feel extremely frustrated, the only option is refunding me on 20% of what I paid (They want to refund me $5 and I paid $30 for two items that I'll donate after that), I'd not recommend the store AT ALL. They're giving me a extremely hard time to return two items.
Stay AWAY!

Thumbnail of user tiffanym450
Ohio
1 review
0 helpful votes
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February 4th, 2021

What I received looked nothing like the quality of the pictures and descriptions. I was ripped off! Do NOT order from Bellelily! They deserve 0 stars!

Tip for consumers:
Do NOT use this site!!!

Products used:
None... they were cheap and nasty. They looked nothing like the pictures and descriptions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenm93
Illinois
1 review
1 helpful vote
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March 29th, 2017

If I could give negative stars~DO NOT BUY FROM THEM. IT'S A SCAM! The sizes are wrong, and when trying to return the item their solution is to "give it to a friend". I've been fighting with them for 3 weeks to refund my money.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user carrier42
Pennsylvania
1 review
5 helpful votes
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May 20th, 2017

I wouldn't rate this company with any stars! I ordered one item, it came late, I couldn't track it, and it was NOTHING like what I saw online. I couldn't salvage it and I couldn't send it back because it would be a waste. Totally regret buying this item and will never buy from them again!

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user jasminem107
Pennsylvania
1 review
1 helpful vote
  • Send Message
May 7th, 2019

Customer service sucks $#*!! For one, They take FOREVER to respond! I have had issues with my order ever since I purchased, I have sent emails numerous of times to not get a response until like 5 days later or not at all. It takes months for them to even come, two came at once and the other came at a different time. The sizes aren't even all the same either I am usually a small but got mediums for All three bathing suits and they all fit differently. Top was too big on the one but the bottoms fit ok, the second bathing suit the top in a Medium fit great but the bottoms felt like they were an XXS and it was a M! Oh not to mention that they sent me the wrong order on my third bathing suit as well( they sent me a baby blue top when it was supposed to be green and it didn't even match the bottoms) no one is getting back to me about doing an exchange and I am just so not happy with this company and my purchase. NEVER ORDER FROM HERE!

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We an be contacted 24/7 via our Customer serice and Facebook. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. We are sorry and sad to hear such reviews from you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.

If you have any question or request, please feel free to cotact with us at: https://www.bellelily.com/user/help/ask, or email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user janes1061
Florida
1 review
0 helpful votes
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May 31st, 2021
Verified purchase

I ordered a dress, sandals, and earrings as one outfit. The dress I received was not the color I ordered so it does not go with the sandals and earrings. I emailed their customer service requesting a full refund. The responded 3 days later, asking me why I want to return every item when it was only the 1 item that was the wrong color. I explained and sent them a photo. 3 days later, they responded saying that according to the photo I sent, the dress is the correct color I ordered. I have never once gotten into an argument with a company about making a return, and I have never been denied before. Absolutely unbelievable! Why anyone would order from this company is beyond me. There are plenty of great clothing companies that sell cute, affordable, good quality items and actually ALLOW YOU TO RETURN YOUR PURCHASE AND GET A FULL REFUND if you're unhappy for ANY reason with your order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahn99
Ohio
1 review
0 helpful votes
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November 20th, 2017

J purchased without reading reviews and then was nervous about what i would receive, but then was very pleased with my shirts! Nice quality, shipping from China was quick ( 2 weeks)

Thumbnail of user rachelg550
India
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

Faster shipping than I'd imagined and really great quality clothes! I love the design and fabric of both items. Can' t get enough of them.! So cute and funny quote tees

Thumbnail of user catalinar55
Pakistan
1 review
0 helpful votes
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December 2nd, 2023

Overall one of the most fun shopping experiences I've had and this was the best experience! I plan to come back again and will buy more clothes. Good experience overall.

Tip for consumers:
Great shopping experience

Thumbnail of user ciaraw14
Colorado
2 reviews
0 helpful votes
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November 13th, 2020

Never order from this site! Below are pics of what I ordered vs what came. I ordered a small and they sent me stuff that looks to be for xl! They are hideous and I just wasted $100 so I'm pissed

Thumbnail of user beatriceb97
California
1 review
0 helpful votes
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July 27th, 2021

This dress was amazing! Fit beautifully. So comfortable & you can enjoy yourself without stressing out about how you look. I wore it to a wedding & everyone loved it

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthac547
Australia
1 review
1 helpful vote
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August 2nd, 2021

Had order clothes a week ago and felt good when wore them. Site is amazing to provide response on time and customer service is great. I highly recommend this site

Service
Shipping
Returns
Quality
Thumbnail of user heatherp626
Kansas
1 review
2 helpful votes
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May 22nd, 2021

Worst customer service I have ever dealt with do NOT BUY FROM THIS COMPANY! Horrible merchandise, cheap material, and defective material which they are not willing to refund or replace! I was asked to FIX IT MYSELF AND TAKE 20% off. Are you kidding me? Most unprofessional company I have ever dealt with!

Thumbnail of user isabellav3
Texas
1 review
1 helpful vote
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September 18th, 2017

Got the clothes falling apart and my dress ripped and my leather jacket is costume material and honest to god I got a sweater and got me a Walmart shirt from belle Lily and my shirt I was waiting for is umbrella armed and no returns just my luck

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user dianner207
California
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

TERRIBLE! AWFUL CUSTOMER SERVICE!
DO NOT ORDER FROM BELLELILY! I ordered a wreath & pillow cover for Christmas. The wreath is barely 11 inches not 24 inches that I was told. Also, I ordered a "Red Truck" pillow cover and received a "Snowman Baby it's Cold Outside@ one. When I emailed them they asked me to send a picture of what I got. They later replied that I got what I ordered and they were done. I have my receipt! I asked if they were blind and can't tell the difference between a truck and a snowman? They are ignoring me now & nothing has been resolved!

Tip for consumers:
DO NOT ORDER FROM BELLELILY.com!!! CUSTOMER SERVICE IS A JOKE!!! THEY DON’T LISTEN TO ANYTHING! I ordered a Red Truck pillow cover & got a Snowman pillow cover! NOTHING RESOLVED!!! VERY DISAPPOINTED!!!

Products used:
NONE!!! VERY DISAPPOINTED!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user inezf11
Florida
1 review
0 helpful votes
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November 29th, 2020
Verified purchase

The pant I bought, was not very bad. It can be a little bit of better quality. Color is good but the pant has 2 problems in stitching. Which is negligible. Price is decent.

Thumbnail of user christineb125
Canada
1 review
3 helpful votes
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May 22nd, 2017

I ordered a dress changed my mind a day later, they said once it's pd for can't help me seriously, it's not leaving for 7 days what a joke so easy to cancel refused

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user everlyball.
Pakistan
2 reviews
1 helpful vote
  • Send Message
April 30th, 2022

Amazing website even for a person with chronic anxiety. My friend also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me.

Tip for consumers:
Best site

Products used:
Dress

Thumbnail of user amandaf73
Illinois
1 review
3 helpful votes
  • Send Message
June 18th, 2017

If I could give them less then a 1 I would horrible DO NOT buy from them they are a scam I ordered a shirt and I still have not got it it's been a month. Iv been tracking it and it has not changed where it's at. Told them I want my money back and they told me that they couldn't.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user mimip5
Louisiana
1 review
1 helpful vote
  • Send Message
August 14th, 2017

If they had allowed a 1/2 star that is what I would have given. I ordered 4 shirts for a trip 17 business days prior to our trip date. Their order site states 7-10 business days from ship date. According to their site, my order was shipped the next day, but didn't arrive until 4 days after I left for my trip. That gave them 21 days to ship the products. I watched the tracking--how does it take 20 days for an item to get from China to America? I guess they ship by boat. I had called and emailed prior to leaving to cancel the order, which they would not do. When I returned home, I opened the items and the shirts were horribly made, stitching incomplete, necks were not even on the shirts. When I asked for a refund, I got the following answer:
Dear Customer,

We are deeply sorry about the inconvenience caused by the imperfect quality testing of the clothes before shipping. We will try our best to reinforce the quality checking details to avoid such issues happening again. For the inconvenience, we can refund 10% for *******_3 and offer you 10% off for your next purchase as compensation. We will try our best to offer better services and high quality clothing to our loyal customers. Wish we could have more cooperation in near future soon.

WOW 10% refund. Holy cow. I will NEVER order from BelleLily again.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

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Thumbnail of user bellelilyb
bellelily b.
Typically does not respond to reviews

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