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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
The ordering process is simple and quick.
Thanks
Reason I chose this business:
Previous experience with ordering dress was great.
Tip for consumers:
Amazing experience.
Products used:
Dress
Very easy to use the sight and well laid out. Top looks beautiful so well made
Reason I chose this business:
Loved the look of this top
Reason I chose this product:
Loved how it looked
Tip for consumers:
modern clothes
Products used:
dress
The customer support helped when I needed to adjust the sizing of my dress. It was hassle free experience.
Tip for consumers:
Great customer support.
Placed my order on December 7th, using Visa but still have not received my items. Have sent 3 e-mail and have not received a response. Plan to contact Paypal and BBB.
This is the worst company ever do not whatever you do order from this shaddy company. They have terrible customer service and do not have a contact number to get ahold of them. DO NOT ORDER FROM THIS COMPANY NEVER EVER.
Quick and friendly response. I am very happy with the customer service. It is the first time that I bought dress from this site.
The site is user-friendly and my shirts arrived fairly quickly. They are super-comfortable and I love them.
Products used:
Shirts
Hi, I am Shoaib. I buy a shirt from this site.The shirt quality is great.The style is also nice.The design is also very good. Tje febric of shirt is also good. I like it very much. Thank you.
This is a scam! I have placed an order in the first week of December and still NOTHING! We are in March... They refuse to reimburse my purchases. DO NOT BUY ANYTHING FROM THEM!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I live in Alberta Canada. Bought 2 bathing suits and a shirt over 2 months ago. Still yet to receive them? Do not buy from this company!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Amazing and superb... They have a wide range of clothing, This product is really very good quality. Love the fabric. It fits very well.
Love it, just wish you have a great customer service and you will give me discounts at checkout instead of searching my email next time!
Love your vintage styles and the pop up that shows correct size based on measurements. Looking forward to receiving and enjoying my new clothes!
Tip for consumers:
Amazing site
Products used:
Dress
They have horrible quality wrong sizing and wont issue exchanges or refunds. Just dont do it! I will never do business with them again.
Already bought a pink one same style! Love it! Can't wait to see the Striped one as this will be available soon on site.
Tip for consumers:
colorful dresses and best variety
Products used:
dress
I never received my item, nor do they rectify this issue. A total rip-off! Don't be fooled by anything they have to sell. Not worth the hassle!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They have messed up my orders. Literally every single time and refuse to give me my money back. Stay away from this site!
Tip for consumers:
Dont use this site!
Products used:
clothes and jewelry
Like many others, I never received my order. The prices seemed too good to be true. I'm glad I only ordered one thing.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Swimsuits are really cute and affordable but some of them were slightly smaller as they supposed to be, but still fit quite well
Why is there no phone number or published address, this is fishy. Facebook should not use their advertisements. Scam from again overseas.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Such lovely things, so many different outfits to choose from, great price. Service is very awesome and responsible. Delivery is on time.
The items are cute and I'm excited to try them. Your site is also user friendly. I will like to order again.
Tip for consumers:
good products
Products used:
clothes
Very happy shopping on this site. A pleasent experience. Delivery times are as shown on order page. Highly recommend
Will not respond to emails! Do not order from this company. They have no customer service. Ripped off lots of people!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the senders. Please check with whether you send the email to us successfully or check with your inbox or spam.
We are sorry and sad to hear such reviews from you. Did you have place over from our website? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily