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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
DONT ORDER FROM THIS COMPANY! I ORDER FALL T-SHIRT FOR THANKSGIVING 2 WEEKS BEFORE THANKSGIVING AND HERE ITS ALL MOST CHRISTMAS AND STILL NO T-SHIRTS. JACKIE SMITH
Very disappointing, I ordered this colorblock leopard print. Wow, I am so disappointed. Looks nothing like this. Thin, dull colors. Cheap quality
Tip for consumers:
The pictures were not really the item quality you receive
Products used:
None
They are stealing other artists work and claiming it as their own. Do NOT buy from them. They are a dishonest company.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. All pictures are from our suppliers. Did you have place order from us? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Received my "clothes" and they are the cheapest, low quality, trash, I have ever had the displeasure of wasting my money on.
Tip for consumers:
DO NOT BUY FROM THIS WEBSITE
Products used:
none
Clothes are lovely. Customer service is great. It's easy to navigate the website. Best service and clothes!
If you want to return, they never give you chance. They told me that call to shipping company because we don't know the shipping address for return.
Very large number of varieties for the buyer to buy interesting clothes. It was super amazing experience.
I ordered a dress. I love it. It's very beautiful and accurate in size. Bought it and received on time without any problem.
Products used:
Dress.
Love the clothes! Wanting more varieties! Can not wait to see what's Next! Absolutely the most stylish clothes ever..
Tip for consumers:
Great variety of beautiful clothes.
I never received the product I ordered. When i complained, I was told to take it up with the post office.
Tip for consumers:
Buyer beware.
Products used:
Bought fun socks for a gift exchange. They never arrived. Had to buy some locally.
Amazing product. Liked the quality and delivery on time.
Reason I chose this business:
Like the quality of the products as described
I had a great shopping experience. Many items to choose from. Thanks for the amazing dress. Great experience.
I ordered 2 Halloween shirts September 1st and it is now November 5th and I never received them. I already filed a claim with PayPal and an reporting to the BBB
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Customer service was great through texts answered all my questions. Great products! Great sizes for big and tall people.
Tip for consumers:
Great customer service
Products used:
Clothes
My shopping experience was good! Very accommodating and I am very appreciated for the shopping from this website.
Products used:
Dress
My package arrived quicker than expected to the US and I was pleased with every item. I was surprised to see some negative reviews on here
Pretty much true to size, I have ordered from them several times! Good transactions, quality of clothing is not bad.
If I could give 0 stars to Belle Lily, I would. I purchased ornaments and received clothing instead. The clothing was very cheap in quality and looked like it would fit a doll. I informed Belle Lily Customer service of the error and they, over the course of 1 month of e-mailing back and forth every day,
1) offered for me to keep the clothing I didn't order as as substitute for my order - I didn't want the clothing, nor would it fit. I wanted ornaments.
2) offered to refund me 20% and then 30%. I said paying 70% for an order that never arrived was not acceptable.
3) asked for pictures of the items. I sent pictures. They asked for pics again in another e-mail (delay)
4) asked me to ship the items I didn't want back. I asked them to send me a shipping label. Nope.
5) they then told me just to keep the items and pick out something else from their catalogue. I wanted ornaments and nothing else because I saw the quality of their items in error they sent.
6) I had been asking for a 100% refund all the while during these exchanges.
7) They offered to send me my original order. I said yes, even though Xmas had passed. I gave them seven days to get the order to me.
8) Then the e-mails just repeated with them saying the same things without ever offering a 100% refund for the order I never received. Round and round they went with the various "solutions" to their error. Just awful. Never making the issue right.
I did put a dispute into my C. Card Company and Pay Pal.
**My advise is DO NOT purchase anything from Belle Lily. The quality is very low and the customer service if you have an issue is dreadful. I wish I had seen people's reviews before making the purchase. I did not realize the company was located in China prior to making the purchase. Beware! Research unknown companies before you place an order. If the pricing seems too good to be true... it's too good to be true. This company is awful!
Tip for consumers:
Buyer Beware. Research any unknown company before purchasing products. If a price is too good to be true, it's too good to be true.
Products used:
Never received my order.
Everything, which I feel on this store was amazing.
Services are truly second to none.
I have recommended to my friends.
After seeing all of the positive reviews, it's very obvious that the 5 star reviews are fake. Not from actual customers.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All potives reviews are from our devoted customers. May we know why you left us such a negative review? Did you ever order from us? Is there any problem with your order? If so., Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
So far so good. The website is great.
Prior purchase showed up faster than stated, which is awesome!
Tip for consumers:
Excellent website
Products used:
Dresses
Absolutely cutest clothes! We love the clothes. I would definitely order more. Best website to buy clothes.
Tip for consumers:
Amazing service.
The two dresses bought from this site were great. Fit perfect. Second time have ordered from this site. Will order again.
Tip for consumers:
Amazing service
Love the styles! Love the color! Everything was great... thank you for offering what I have been looking for..
Tip for consumers:
Amazing service
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily