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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Who do you guys make socks for Sasquatch or something these fat a s s socks... S h I t is a big rip off
I ordered one item a month ago, it still has not arrived. I would not recommend... can't even tell you about the item since it is still MIA.
My package never came. They would not refund my money. They use every excuse in the book. They stole 100.00 bucks from me. Do not use this company!
I read it take weeks to get but I've called and emailed several times and 9 weeks later I hate to call my credit card company and get a refund.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive the order or refund? Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
I have very good experience with them. I bought 3 dresses from here. The delivery was quick. Fitting was also good. Will surely buy from here again
I think that belle lily gave me the correct service when I needed it and treated me like a queen thank you belle lily!
Great site with amazing service. On time delivery and best products. I highly recommend their great service!
The shipping took for ever. I got items I ordered from Wish faster. The quality is equivalent to Wish product. I was very disappointed.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. As for delivery, we offer standard and express shipping, may we know when you receive the parcel? We would show your reflect to our cooperative logistics company.
If you have any question or request, please feel free to cotact with us at: https://www.bellelily.com/user/help/ask, or email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Terrible quality the clothing doesn't even look like the pictures
Material very very cheap
Don't do it
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This page was so best for me, easy to me went i purchase dress and pant from this page. I will shop here again
They have quick response and great ability. I was looking for a perfect service for me and found it great.
Return policy is terrible. They do not return things easily. Their products are cheaply made, and they won't return them.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
Out of four items I bought, only one fit with quality. The other three were not as they were advertised.
I like the customer service and many varieties of it and varieties of products also available in this site love it so much
Good delivery performance and well service. Nice looking clothes and best performance. Nicely done on time
I was very pleased with my purchase because all the dresses looked great, were of good quality and arrived in a timely manner. Highly recommended.
I did not get what I ordered. Please do not get anything from these people. The leggings I got are not even suitable for pajamas.
They have great ability to do. Nice looking for every person. They have effective way to provide the products
Amazing shopping experience. The product quality is good. The price is affordable... Would recommend it.
They have great service and quick response they provided. I highly recommend this great type of service. It is great opportunity
Great, excellent, best platform for me to shop online and recommended place to shop online. I love it
I got my order in about 2 weeks. I got what I ordered but the quality is horrible not worth what I paid.
Love to shop here, recommend other to shop here because many choices and get great discount. I love to buy here for my lovely one
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily