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Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.
This company does not typically respond to reviews
Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Will not respond to emails! Do not order from this company. They have no customer service. Ripped off lots of people!
I am not satisfied the clothes are too small for their sizes and i got a no return answer after days
Tip for consumers:
Don't buy from here
Products used:
Womams clothes i can't fit
I have placed my order (some very pretty swimsuits) in the beginning of January, I have asked every week in February when it got to 30 days... I've been to the post office every week for the last 5 weeks, so I've received 3 out of 4 packages today and... Its bad, like uhhggg very bad, the fabric is not like advertised it is hard, not the same color, the padding in the tops are very cheap its making my boobs look pointy and weird shaped and i have nice round boobs... when i tied the tops around my neck i could actually hear the thread snapping and the bottoms doesnt cover my butt and i have ordered a size bigger then i wear because i know im a bit overblessed in that area... one of the swimsuit i ordered looks like lacey top and bottom very romantic and pretty when i open it its like this very cheap see trough lace, looks more like sexy undies and i will have to wear something underneath because you can see every bit of everything in detail Item #: *******... very disappointed, wanted to order a lot more because the pictures of the stuff they show is so pretty, but wont because it doesnt look the part when it gets to you...
Tip for consumers:
Dont expect that what you see in the pictures
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I was concerned that my Bellelily items were not coming, however my items arrived today, in plenty of time for the occassion where I am wearing these items so I am happy with this.
I would not recommend ordering anything from this company. Poor quality products and they make it impossible to return anything.
You guys know that you can file a claim with your bank if the company has not fulfilled their duties.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Wish I could leave negative stars- DO NOT ORDER FROM THIS COMPANY! I ordered $125 worth of items (clothing and jewelry) that were to be Christmas gifts. When the order arrived, I was extremely disappointed to find that the quality of the items was NOT AT ALL as portrayed in their online ads. Fabric is VERY cheap, the craftsmanship is terrible and the sizing is WAY off compared to their charts.
When I started to look for contact info for customer service, so I can return the items for a refund, I realized there is no phone number, only an email address. Also, if you look at their online posts, you will notice on most posts, the comments cannot be accessed. I have now had 6 email exchanges w/the company and I am getting nowhere. They have offered me a 15% coupon towards my next purchase (Ha! Why would I purchase again from them!?) and to keep the items (WITHOUT A REFUND!) This is their latest response:
We are sorry about this. There is only one address for the return trip, that is the warehouse in overseas China.We don't suggest you to send it back. If you don't want a coupon，we could refund you 10% of the item price. Could you accept our sincerity?
I am furious and will be reaching out to my bank to pursue my refund. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
I ordered about $100 worth of clothing and all items were too small. They are refusing to return items.
Tip for consumers:
Do not order from here!
Products used:
Clothing, dresses and shirts
This page was great for shopping online platforms. Have many great choices and latest fashion that i can choose.
Blatantly stealing small designers original work and reproducing it! This is beyond low, do not support this rubbish act!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
All pictures are from our suppliers. Did you ever place order from us? Is there any problem with your order? If yes, We'd like to help resolve this issue. But if not, could you please not leave such bad reviews of our website, this would hurt our company. Wish your understanding.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
First time purchased and the product I received was of high quality, shipped quickly, and was a perfect in size. Very happy.
Customer Service has been excellent. Nice selection also.
Reason I chose this business:
Because I have been happy with my purchases in the past!
Tip for consumers:
Great selection of beautiful clothes.
Products used:
Clothes
Very disappointed, on the models products look very well made. When I received them they are made out of cheap materials and not true to size.
So far so good. The website is efficient and amazing.
Prior purchase showed up a lot faster than stated, which is awesome!
Tip for consumers:
Thanks!
I finely found a bathing suit I thought I would look good in after many years of low self esteem. I ordered it on man it's almost april. I will NEVER ORDER FROM THIS SITE AGAIN!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Impressed with the great quality of clothes. Nice and perfect location for delivery on time and Best service
I ordered 4 tshirts and 2 dresses. Most of them are glad. Only 1 tshirts I wanted to return, but it is too much work.
Why all these negative reviews? All packages were delivered on time without any problems. And the fabrics is what I have expected for the price
Do not waste your money. This is exactly like Wish and every other overseas online ordering shop. Clothes are cheaply made and shoes are plastic
Tip for consumers:
that the clothes are cheap and that they are shipping directly from China
Products used:
boots, sweaters, loafers
Awesome!
I have bought all my dating dresses from here, all were fabulous, also prices was Affordable.
Paid extra to track my shipment which was painless cause shipment hasn't still arrived after a month
I ordered a scarf from here to go with my burgundy coat. It arrived and is stunning! Super soft and such a great value!
As always great service and beautiful clothes. But the quality of the dress is most bad I have think. But on time delivery and door supply
If you want to order from them, they got my money and I received nothing. Luckily my credit card refunded me! Such anworthless cold hearted scam!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store and not scams. As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Gain trust and grow your business with customer reviews.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the senders. Please check with whether you send the email to us successfully or check with your inbox or spam.
We are sorry and sad to hear such reviews from you. Did you have place over from our website? Is there any problem with your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.