• Bellelily

Bellelily

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Overview

Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.

  • Service
    150
  • Value
    143
  • Shipping
    146
  • Returns
    127
  • Quality
    136

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.7%
Positive
50
Neutral
0
Negative
7
190
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How would you rate Bellelily?
Top Positive Review

“Will 100% order again”

Eleanor U.
2/1/21

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Top Critical Review

“Customer Service is Awful”

Kelli E.
6/23/24

I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.

Reviews (922)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (193) return policy (38) return address (14) phone number (12)
Thumbnail of user jadenc18
India
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

They have collection for all kind of ocassions. I bought a pair of socks and shoes. I was first of all went very much amazed by the product and the service they provided me for delivering my product.

Thumbnail of user dolcied
Pakistan
1 review
0 helpful votes
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November 24th, 2023

Loved the options. Easily click on the items I was interested and liked seeing them in different colors. Easy to use website. Thanks!

Thumbnail of user tiaw94
Pakistan
1 review
0 helpful votes
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December 2nd, 2023

Extremely fast efficient service, delivery on time and customer support! What more could you want excellent service all around.

Tip for consumers:
Excellent service.

Thumbnail of user dakotal30
Oregon
1 review
2 helpful votes
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March 16th, 2021

ORDERED OVER 170$ WORTH OF STUFF AND TRIED TO RETURN SOME OF THE ITEMS THAT DIDNT LOOK LIKE THE PICTURES. ASKED TO RETURN THE ITEMS AND THEY SAID I COULD GET 10% OF MY ORDER BACK. I HAD ASKED FOR THE RETURN LABEL AND THEY TOLD ME I WOULD SPEND MORE MONEY ON RETURNING THEM AND IT WOULDNT BE WORTH IT. AFTER GOING BACK AND FORTH WITH 20 EMAILS THEY WILL ONLY REFUND ME 35% OF MY MONEY BACK. THE ITEMS I HAD PURCHASED LOOKED NOTHING LIKE THE PHOTOS AND WERE FAKE LOOKING AND FEELING LIKE THEY USED SUPER CHEAP MATERIALS.
OVERALL VERY DISAPPOINTED WITH THE SERVICE AND THE STAFF FOR CUSTOMER SERVICE THAT THEY WOULDNT GIVE ME THE FULL AMOUNT OF MONEY BACK WHEN RETURNING THE ITEMS.

Tip for consumers:
dont ever buy from this website.

Products used:
clothing and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kileyc113
Pakistan
1 review
0 helpful votes
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November 26th, 2023

Easy ordering process. The clothes I ordered was of excellent quality with accurate sizing and I absolutely loved it. Thanks.

Tip for consumers:
Excellent service.

Thumbnail of user valerien61
West Virginia
1 review
0 helpful votes
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June 3rd, 2020

BUY USA... I ORDERED TOOK MONTHS TO ARRIVE AND WHEN IT DID I WAS SO UPSET EVERY THING BUT 2 OF THE SHIRTS WAS JUNK LITERALLY WOULDNT PUT ON MY DOG AND WAAAAYY TO SMALL... I EMAILED THEM I WANT TO RETURN THESE ITEMS AND THEY HAVE GAVE ME THE GO AROUNF CANT YOU DONATE THEM TO YOUR FRIEND, CANT YOU KEEP THEM, CANT WE SEND YOU ANOTHER SIZE, AND THAN AFTER I SAID NO NO & NO THEY SAY WELL SINCE SHIPPING IS SO HIGH YOU HAVE TO PAT RETURN SHIPPING LIKE REALLY... WHATEVER ILL PAY IT JUST TO GET THEM RETURNED AND MAKE THEM PAY ME IN FULL FOR ITEMS IM RETURNING

Thumbnail of user eloizas
Canada
1 review
4 helpful votes
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March 6th, 2017

I need my, one refund about 2 month i'am still waiting for my order deleviring.
Please le me know when i will have my money or my purchase delevered.
Thanks.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user bobb1609
Massachusetts
1 review
0 helpful votes
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December 5th, 2021

I wouldn't buy anything from these liars. They are pushing tRUmp lies and propaganda. We'll be setting up petitions to boycott the store online or off. POS people.

Thumbnail of user gracew547
Pakistan
1 review
0 helpful votes
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November 21st, 2023

I've ordered before on this site and it's nice to see more plus size options. The quality of the clothes is pretty good.

Thumbnail of user gianaw2
Pakistan
1 review
0 helpful votes
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November 21st, 2023

I like this website and would recommend to anyone. Fast and proper service. Orders arrive quick, usually in the time frame specified.

Products used:
Clothes

Thumbnail of user chelseak9
Hawaii
1 review
2 helpful votes
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April 7th, 2017

Ordered several items. All came late. One item has yet to arrive. Emailed them to advise that several items were to big even though they were "small" and wanted a refund on this items. There was no where on the check tab that stated there was no refunds. This is the response I got: "Dear Customer,

Thanks for your message.

Were so sorry about this issue.

Please kindly know that send it back for exchange size may cost you more time and money.

As you know that we have posted the size chart in the item page clearly, please check it carefully before making purchase.

Is there any chance you can keep it for your friend who fits it?

And if you want to buy another size, we can give you some discount.

We apologize to you again, hope you can accept our sincerity!

Looking forward to your reply.

------------------
Best regards from Bellelily
Angel
Customer Representative
http://www.bellelily.com/

------------------ Original ------------------
From: "Chelsea Kentris"<*******@hawaiianhumane. Org>;
Date: Wed, Mar 29,2017 02:25 PM
To: "service"<*******@bellelily. Com>;
Subject: Some items were too big

Aloha,

I ordered several items and a few
Of them were too big (they are size small).

Is there I can return them?

Item#
87*******2*******2279
*******

Thank you,

Sent from my iPhone

I have filed a complaint with ecomerce.gov. I highly recommend you all do the same. They need to be shut down.

Thumbnail of user bellelilyb
bellelily b. – Bellelily Rep

Dear Customer,

Thanks for your review.

With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.

We are sorry and sad to hear such reviews from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?

If you have any question or request, please feel free to email with us at service@bellelily.com.

Thanks for your support and understanding.

Best regards from Bellelily

Thumbnail of user annec1065
Pakistan
1 review
0 helpful votes
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November 27th, 2023

Very impressive, great quality of clothes, the color is on point, beautiful, soft and thanks for the amazing service!

Thumbnail of user carleighs7
Pakistan
1 review
0 helpful votes
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November 17th, 2023

Easy to use website with lots of product information. Quick delivery considering the distance and the clothes arrived in good order.

Tip for consumers:
Great products.

Products used:
Clothes.

Thumbnail of user sunid1
Oklahoma
1 review
0 helpful votes
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November 24th, 2020

Horrible clothing THEY DESERVE NEGITIVE STARS! Looks nothing like the pictures! Then the return is a joke! Customer service is a joke. They wouldnt even give an address to send back. They give you the run around and try to make you keep the clothing. Then try and give you 10% off the item! So for a shirt I paid $18.99 they want to give you $2 back! DO NOT ORDER FROM THESE IDIOTS.

Thumbnail of user graceb695
Pakistan
1 review
0 helpful votes
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November 15th, 2023

Well, I will wait and see the package when arrives. Ordering was easy. Had a great experience with the previous orders!

Products used:
Clothes

Thumbnail of user temperancew
Pakistan
1 review
0 helpful votes
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November 17th, 2023

Well packed, fast delivery and great service. Will order from this site again. Thanks so much, customer support is great.

Tip for consumers:
Great service!

Thumbnail of user lydiaw161
Pakistan
1 review
0 helpful votes
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November 13th, 2023

The customer support is very helpful once you know how to navigate the pages. I got my clothes within 2 weeks.

Thumbnail of user genesiss37
Hong Kong
1 review
0 helpful votes
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November 30th, 2023

Lots of options... Great quality of clothes! Very easy to shop and check out. Even updated my shipping.

Products used:
Clothes.

Thumbnail of user caitlinh164
Pakistan
1 review
0 helpful votes
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November 9th, 2023

I have recently purchased a suit and the colour was great. Will buy more.

Helpful team and nice collection of clothes.

Thanks

Tip for consumers:
Nice collection of clothes

Thumbnail of user claudiat233
Pakistan
1 review
0 helpful votes
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November 10th, 2023

Beautiful as seen on the advertisement, and is the same upon receiving. More to come when I get my order. Thanks.

Thumbnail of user valerial47
Pakistan
1 review
0 helpful votes
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November 19th, 2023

Very quick and easy. Came here recommended by friend and hope to be satisfied with the items I purchased.

Tip for consumers:
Great shopping experience

Thumbnail of user celiaw80
Pakistan
1 review
0 helpful votes
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November 19th, 2023

Great service and selection. Shipment tracking updated and accurate while in route. Will definitely keep shopping with this site.

Products used:
Dress.

Thumbnail of user mojcar
Slovenia
1 review
0 helpful votes
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September 21st, 2020

In may 2020 i puchased a dress from Belle lily, 3 months went by and i still didnt have my dress delivered so I contacted the costumer service where they told me to wait 10 more days, after 15 days when I contacted them again they said they were gonna send a new one, but then another month went by and nothing, so I demanded a refund but they tried to brush it off. After insisting for a few weeks they finaly said they would refund me BUT THEY ENDED UP CHARGING ME ONCE MORE the dress was 20$ and now they have my 40$ and are still beating around the bush. Its been almost 5 months since the purchase so its safe to say that they just keep walking you around in cycles hoping that you would forget about it.

Thumbnail of user libbys102
Pakistan
2 reviews
0 helpful votes
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November 24th, 2023

Very easy for selection. Love the variety of dresses and found the perfect service from this site. Thanks

Thumbnail of user blairb130
Pakistan
1 review
0 helpful votes
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November 13th, 2023

Well my first shipping, so I'm hoping that what I'll receive will look as good as the picture. Thanks.

Products used:
Clothes

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Thumbnail of user bellelilyb
bellelily b.
Typically does not respond to reviews

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