• Bellelily

Bellelily

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Overview

Bellelily has a rating of 2.6 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 78th among Women's Clothing sites.

  • Service
    150
  • Value
    143
  • Shipping
    146
  • Returns
    127
  • Quality
    136

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
53
Neutral
0
Negative
7
190
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How would you rate Bellelily?
Top Positive Review

“Will 100% order again”

Eleanor U.
2/1/21

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Top Critical Review

“Customer Service is Awful”

Kelli E.
6/23/24

I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.

Reviews (922)

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Reviews that mention popular keywords

customer service (193) return policy (38) return address (14) phone number (12)
Thumbnail of user kellimcdaniel42
Mississippi
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.

Tip for consumers:
I’ll never order from them again. I’m stuck with $60 worth of tops that I can’t wear.

Products used:
Tops

Thumbnail of user eleanorc83
California
1 review
11 helpful votes
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February 1st, 2021
Verified purchase

Every item in my order (5 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days after I ordered)! Unlike some other cheap fashion websites that i ordered from in the past (sizing is off, shirts were badly sewn), I am beyond satisfied! I wonder why so many reviews say they're bad, but trust me i really had a good experience :)

Service
Value
Shipping
Quality
Thumbnail of user kaitlynns17
Netherlands
1 review
0 helpful votes
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November 27th, 2023

I've had a great experience shopping at Bellelily. The clothing is trendy, high-quality, and beautiful. I especially appreciate the variety of styles available, which makes it easy to find. Shipping was quick, and customer service was responsive and helpful when I had questions. I highly recommend this site to anyone looking for fashionable clothing.

Tip for consumers:
Great service.

Products used:
Clothes.

Thumbnail of user kadenceh
Pakistan
1 review
0 helpful votes
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November 21st, 2023

Online buyer for the first time of clothes from this website. It feels so light and amazing, I just love it. The sizing guides were great as they fit me perfectly. I have ordered 2 clothes now in 2 different colors and it only took me a couple of weeks to receive.

Tip for consumers:
Amazing service

Thumbnail of user piperh21
Pakistan
1 review
0 helpful votes
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November 2nd, 2023

Whenever I want to order dresses from this site, I sit down and enjoy looking at all the beautiful things on offer. Then I just go online, order and look forward to getting my purchases, now how easy is that!

Tip for consumers:
Excellent quality.

Thumbnail of user narithaw
Washington
1 review
1 helpful vote
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April 26th, 2017

I know there are a lot of bad reviews about this site. I can only speak from my own experience and have nothing bad to say about them. I've ordered about 3 times now and each time chose free shipping. It does take a while to ship (at LEAST 18 days) so if you're in a hurry you'll probably not like that. The quality honestly isn't any different from buying from Forever 21 or Old Navy. You get what you pay for and I've been happy with all 4 of my shirts. I'm a medium but I ordered large to be safe so go a size up if you like room in your clothes.

Thumbnail of user bukkya
Nigeria
2 reviews
1 helpful vote
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March 2nd, 2019

This is the first ever store I ll experience true discount
All my product are well packed shipped on times arrived safely and very ok with them.
Also I appreciate your feedback staff they also did excellent service when I chat them always for updates

Thumbnail of user dominickn15
Japan
1 review
1 helpful vote
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March 3rd, 2021
Verified purchase

Wow that's a surprise visit for me. Their collection of superb budget friendly clothes are perfect fit for your pocket. They have fashionable accessories, T-shirt and many more. If I asked to give rating to them I would prefer 7-8 out of 10. Let's check it out their fashionable accessories again, as my first Order got in 7 days. Anyway thank you for the best product.

Thumbnail of user sylviaj118
New York
1 review
2 helpful votes
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December 1st, 2020
Verified purchase

Clothes are exactly like in the photos on this site and stunning accessories. Would definitely order again, I really love on my order from Bellelily, incredible price, 30% discount for first orders and goods of exceptional quality that makes me very happy with Bellelily. Super fast delivery. I order 5 days earlier than eta provided by this company. Amazing! I have twice experienced with them.

Thumbnail of user eveling2
California
1 review
3 helpful votes
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March 24th, 2017

So i ordered an outfit on March 8, it shipped the 15. So far there's not really any concerns, but this is the longest i've ever had to wait for something to be delivered... and reading all the reviews hopefully everything goes smoothly.

Thumbnail of user georgiabarrett.
Nevada
1 review
0 helpful votes
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March 22nd, 2022

I absolutely LOVE your clothing! First time shopping on your site. I am 5'0 smaller framed and well proportioned, except for that stubborn upper thigh area, so I try to 'hide' that flaw with either a swing dress, long shirt or an overlay which helps disguise that area when wearing tight fitting stretch jeans etc. Enjoyed my experience shopping with you!

Thumbnail of user lienep
Latvia
1 review
2 helpful votes
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May 25th, 2017

I have ordered 3 times so far with BelleLily and have no complaints. Whenever I e-mailed the customer service team, the response was always respectful and nice. I felt appreciated as a customer, which is very important. People who complain about sizes must have paid little attention to size chart. Worked perfectly for all my items.

Thumbnail of user giulianakidd.
Florida
2 reviews
0 helpful votes
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May 22nd, 2022

The dress shipped super fast and was exactly as described! The material used is very sturdy without being too stiff and has the perfect amount of stretch but still tucks everything in! I love this dress and literally wear it at least twice a week!

Tip for consumers:
Nice service

Products used:
Clothes

Thumbnail of user katinak10
Hong Kong
2 reviews
0 helpful votes
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April 16th, 2021
Verified purchase

I recently ordered a bathing suit, and two matching set outfits for an event I had. I received compliments every time I wore my outfits. The quality is great! The prices are even better! You can never go wrong with ordering something from here. The shipping is fast considering it comes from China, and it's easy to track your package!

Thumbnail of user dellaf13
Illinois
1 review
0 helpful votes
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July 14th, 2021

This is the most amazing dress I've ever tried! This is fit in waist and is awesome! It fits well without the pinching sensation and it makes my body look great when working out. I also wear it during the day for activities like running errands and it works better than those tummy wraps that women are getting these days. When I take it off you can see the results from wearing it. You can also wear it under a form fitting dress or shirt to slim your waist line. I love it. 5 stars. Everyone should buy it.

Thumbnail of user katherinejenkins.
Illinois
1 review
2 helpful votes
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March 7th, 2022

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them.

Thumbnail of user josephinea66
Illinois
1 review
0 helpful votes
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May 20th, 2021

I love shopping, I have only ever had to return one item to them before due to it being a bit small. I have ordered numerous items from them and I have never had any issues with the website. Delivery's and refunds have always been processed quickly as well and come from quite a distance away. Their clothes are such good quality for the price also and always fit amazingly. I have spent hundreds now and refuse to shop anywhere else. I love it shows previous buyers reviews under each item which helps you make a better decision on it before buying. I like that they do coupons and discounts every so often too. Love love love!

Thumbnail of user tessacannon.
Florida
1 review
1 helpful vote
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February 26th, 2022

The store is amazing. Everything lives up to expectations. The clothes, shipping, prices, custom service is Very good. Excellent store. We Will for sure buy more from here in the future! I can recommend visiting their site!

Tip for consumers:
best service

Products used:
dresses

Thumbnail of user imogenhudson.
New York
2 reviews
0 helpful votes
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February 17th, 2022

I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few days. It was presented well in Bellelily. Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!

Tip for consumers:
best site

Products used:
clothes

Thumbnail of user alexparker.
Oregon
1 review
1 helpful vote
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July 1st, 2022

Always a great experience! I love shopping with this website. I haven't had a problem and the clothes are always so cute and very affordable. I can understand why many of the other are upset about the returns because I was a bit discouraged at first when I read that, but decided to take a chance and don't regret it once! You just have to decide if it is the right size for you before buying.

Tip for consumers:
Impressive site

Products used:
Clothes.

Thumbnail of user patriciab4590
Pakistan
1 review
0 helpful votes
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December 4th, 2023

Recent order was exactly what I was looking for. Amazing quality and well made. Customer service was super helpful in tracking order and answering any of my questions. The website has so many amazing clothes! In love with the clothes and will definitely continue to shop.

Thumbnail of user bayleea4
California
1 review
0 helpful votes
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August 4th, 2021

I cannot believe how many items are on this website as well as the great prices! I really don't think I'll need to shop anywhere else for clothing. This is my first order so hopefully all goes well on time

Reason I chose this business:
I was looking for summer clothes on a random search and came across this website. I am so glad that I did it

Thumbnail of user morgany3
Georgia
1 review
2 helpful votes
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September 16th, 2018

I ordered 5 shirts from them, they came all within 3 weeks and survived being washed and dried! They all fit great and are super soft and comfy! No scam here, the only thing was I got charged a dollar for international charges.

Thumbnail of user kayad19
Pakistan
1 review
0 helpful votes
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December 6th, 2023

I bought a dress from this site. I searched a long time before finding this brand on the internet and its designs caught my attention. Shipping was fast and the dress was well packed. The dress fit perfectly and I found it amazing. The fabric was top quality. I would recommend to anyone who wants a beautiful dress.

Products used:
Dress

Thumbnail of user carriem141
Texas
1 review
1 helpful vote
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December 25th, 2018

I ordered a few blouses, shirts and a pair of shoes. It came within 3 weeks, which I was shocked because some people mentioned that they didn't receive their product in months! The fit was true to size and quality was better than I expected. One item was out of stock so they emailed me an option to trade it for another item, which I didn't replied within a few days, so they ended up returning my money to my bank account. I will truthfully say, the shoes were not like the picture but were still cute. For the money you pay I think it's a great company for my first time buying. Let's see what the second time around will be like!

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All Free Shipping Cute Clothing at BelleLily.

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bellelily b.
Typically does not respond to reviews

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