Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I have never ordered a step and repeat before. Didn't know how to describe what I wanted. Sent in some art and your designers put it all together! I love it! Thank you so much.
BoS always has the best quality for the price - they have good design templates that make it easy to put together eye-catching banners. The weight and quality of the vinyl is fantastic - and you cannot beat the prices!
Hey Anna! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use website, great quality, and great prices!
The banners looked exactly like i wanted them to look. I ordered 250 Only problem is they were not properly packaged, and one package arrived open and smooshed and torn open. It was raining so it was wet inside.
Hi Dina, Thank you for your feedback, and we’re so glad to hear that the banners turned out exactly as you wanted! However, we sincerely apologize for the packaging issues and the condition in which your order arrived. That’s certainly not the experience we want to provide.
For situations like this, we kindly ask that you contact our support team as soon as possible. They are available 24/7 via phone or chat, and they will be happy to assist you with resolving the issue and ensuring you receive the best possible solution.
Misleading manufacturing location. Order mishandled when put on hold but email did not state intention hold.
Hi Reg, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused. Regarding the manufacturing location, our location is mentioned in our FAQs and is promptly disclosed whenever asked. We strive to be transparent and upfront with all our customers, and we regret if this was not apparent in your case. Your comments have been noted, and we will be reviewing our email communications to ensure greater transparency and consistency moving forward. We can see tha the resolution was provided, and the products have been successfully delivered. We hope you are satisfied with the same. We hope to serve you again in future.
Other than the mockup not displaying correctly, everything was fast and painless with great pricing. One of the artists contacted me and clarified what I wanted and did a great job providing a print proof to approve.
Hey Anand! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order online and shipping was one delay due to FedEx but overall experience was excellent.
We're so glad to hear that your overall experience was excellent! While the shipping delay due to FedEx was frustrating, we really appreciate your understanding. If you need any further assistance or have any questions about future orders, feel free to reach out. We're here to help! Thanks again for your feedback, and we look forward to serving you again soon!
There was a lack of communication when we placed the order. We talked to many people at Best of Signs, and it was very confusing. The colors and graphics were absolutely perfect. The fabric seemed thinner and more flimsy than the previous banners we ordered. We were disappointed that there was no pocket for the pole to go thru at the top with which to hang the banners. We turned the tops down and sewed it as best we could to make pockets on the top of all four banners.
Hi Nancy, Thank you for sharing your feedback, and we sincerely apologize for the confusion and lack of communication you experienced during your order process. We completely understand how important clear communication is, especially when placing a custom order.
I’m glad to hear that the colors and graphics met your expectations. However, we're sorry to hear about your concerns with the fabric and the absence of the pole pocket at the top of the banner. We value your input, and we would like to address these issues properly.
To ensure we can investigate and resolve this matter for you, please raise a support ticket from your account and share your previous order number. This will allow us to track your order details and get in touch with you directly to provide a resolution.
Thank you for your patience, and we look forward to assisting you further!
The moment I complained for the new delivery date I was slapped with the small print, indicating the on time delivery rate is 89% (!). Even though I paid $40 for expedited shipping. Not a refund. Bad service. And BTW, they ship from India. So weight that in the next order for delivery times. That is not transparent either on their website, as they pose as a US-based business. Next time, I'd not "save" money and go to a shop to get it printed.
Hi Ed, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I called and was walked through how to request a refund. Waiting for an update, refund?
Hi Andrea, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Order was incorrect and I was expected to jump through hoops to get to get it corrected. Very poor customer relations.
Hey Cartlon! Hi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Didn't send the ordered item and then didn't respond. I had to contact Alex for a refund.
Hello Joanna, we’re sorry for the inconvenience you’ve experienced. While we strive to deliver products on time and provide efficient service to every customer, we understand there’s always room for improvement.
Your feedback is truly appreciated and will be taken into consideration as we continue working to enhance the customer experience.
It was just what I ordered. Good quality made well. I stand with Ukraine!
Hey Lisa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've ordered hundreds of banners. Never had an issue. Great product, great price. They always help and fix any design spec issues.
Hey Amy! Thank you for taking the time to share your experience! We’re thrilled to hear that your latest banner turned out great and that we’ve consistently met your expectations across hundreds of orders. It means a lot to us that you’ve trusted us time and again for your banner needs. We're especially glad to know that our team has been helpful in resolving any design specification issues along the way. Your continued support and kind words about our product quality, pricing, and service are truly appreciated.
The best service I've had from a company in a very long time! Keep up the good work!
Hey Janice! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Best of Signs have been very easy to work with and responsive to my questions. Ordering off their website is very easy.
Always easy to shop and get the best products and service, never disappoint
Hey Piere! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tried to figure out how to get them printed. Or blurry. Every single logo was blurry.
Hi Samantha, Thank you for your feedback. We sincerely apologize for the issues you encountered with the clarity of your logos. Upon receiving your artwork, our team reviewed it and promptly sent you a proof for approval. At that time, we did notify you that the artwork was in low resolution, which unfortunately is not recommended for printing, as it may result in blurry images. After receiving your approval, the order was moved into production based on the approved proof.
We hope this clarifies the situation. If you require any further assistance or need to address any concerns, we kindly request that you raise a ticket through your account, and our team will be happy to assist you further.
Great product and great service. Highly recommend this company if you need a sign.
Hey Cole! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When I need to present my business, I go to Best of Signs first. They're fast, high quality, and reasonably priced. I'm always happy with the things I order!
Hey Gabriel! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy to work with, they fixed any problems with my art and the results were better than i was expecting.
Hey Yves! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You missed the delivery date. You quoted me a delivery date that was a week early of the date I needed your item and you missed the expected date and you missed my date of need.
Hi Vincent, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tammy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!