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If you get an offer from Bet99 for a bonus offer, do NOT take it because they cannot support their own platform, hence making support useless. They take your money but you have to go on chat to plead your case for the bonus that THEY offered YOU. They are a huge company that just takes your money and runs with it. I have proof as well that their platform will say that an event has ended but it is not. I also made a video to explain all that happenned. DO NOT USE BET99, shame GSP, SHAME! If they DO accept to refund you BEWARE because you haven't received your money yet! See my screenshots, support doesn't do anything! They say they will compensate when you REALLY make a HUGE stink, BUT they send the ''fake paiement'' to the wrong place then you must contact another team (see screenshot). It is all a ruse. Very sad!
Tip for consumers:
Use Betway, never try support with bet99, gready and cannot support their own stufff!!!
Date of experience: August 4, 2022
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Stay as far away as possible from this junk scam of a site, they might give you one win but they will just take and take and take. Your RTP is probably 5-6 %
Date of experience: December 11, 2024
Stay as far away from this site as possible. They will easily take your money but when its time to pay out its a never ending saga. I have been asked to send in verification paperwork which I have, apparently there is some sort of "glitch" that wont allow them to verify me. They have no timeframe on a fix for it.
Then It would not let me bet I time, kept lagging, I needed to be verified then when I did it would ask in a loop. Ask for a withdrawal not funds my account and the BET99 account and they won't withdraw. I want the funds back and the keep refer to a bogus "policy".
Customer service it horrible compared to the competitors and other apps refund if not satisfied and you have t spent the funds in 2024 this is wild.
They will spend more time in damage control and money then simply honouring my withdrawal. Also still don't have my funds back
Date of experience: April 14, 2024
Incompetent customer service I spoke with seven different agents all of them on different pages. They make you wait 24 hours to respond via email and the chat system. I think they have everybody beginning they're all beginners.
Date of experience: November 3, 2023
I made 2 deposits and it shows as pending and no one responds in chat. I can't withdraw the money either. I was told they would find a solution in 24 hours but nothing happens
Date of experience: January 12, 2024
If you get an offer from Bet99 for a bonus offer, do NOT take it because they cannot support their own platform, hence making support useless. They take your money but you have to go on chat to plead your case for the bonus that THEY offered YOU. They are a huge company that just takes your money and runs with it. I have proof as well that their platform will say that an event has ended but it is not. I also made a video to explain all that happenned. DO NOT USE BET99, shame GSP, SHAME! If they DO accept to refund you BEWARE because you haven't received your money yet! See my screenshots, support doesn't do anything! They say they will compensate when you REALLY make a HUGE stink, BUT they send the ''fake paiement'' to the wrong place then you must contact another team (see screenshot). It is all a ruse. Very sad!
Tip for consumers:
Use Betway, never try support with bet99, gready and cannot support their own stufff!!!
Date of experience: August 4, 2022
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