BH Cosmetics

I've ordered from BH Cosmetics twice... I own maybe 5 or 6 eye shadow palettes and 3 blush palettes and a set of brushes and have been extremely happy with all of my purchases (along with a purchase from Ulta which is where I found the brand originally). This makeup is reasonably priced and looks good on... there are a variety of shades/colors and I had zero problem with shipping/tracking/delivery.

I'm glad I ordered before seeing all these reviews as I'm very satisfied and if I had seen these reviews first, I'd never tried them out. IBY Beauty is another fave... just because make up is more expensive, doesn't make it better quality.

So far I've made around 2 orders to BH Cosmetics. I had no issue the first time, as it said on the site, it would be 1-3 days to process, then 8 days to ship. So far it has done this both times with no issue. The products worked great and didn't arrive broken. The tracking was extremely accurate down to the minute they put it on my doorstep. I see many reviews talking about issues of shipping times, but judging from how easily I could track my package with little issue, that's less of BH's fault and more of FedEx's (the shipping service they use) fault. Or just maybe a lot of people who didn't put their address correctly/other issues on their part.

Ordered three weeks ago and still no usable tracking number. Customer service won't let me cancel order. Said they ship "very quickly". The tracking number provided will not work on any shipping site I can find. Emailed back and forth a couple of times with a very passive-aggressive rep. Then their replies just stopped. Thank God I used Paypal. Trying to get a refund that way...

BH cosmetics always throw promotions everytime! Once one end and another new promotions continue. I have no problem with their delivery (only once or twice, they delivered my items after a week). They replace any damage item that you received.

Order shipped on March 24 and still haven't received yet. No tracking info. Email support just copy pastes the same answer and ignores my demand on a full refund. Don't fall for their cheap prices they're a scam.

First, the products are fantastic. Highly pigmented and excellent prices. I have found them to be on par or better than much more expensive brands. In fact, I was just comparing one of their liquid lip colors to a similar product from Anastasia Beverly Hills and found the BH Cosmetics product performed better.

Second, my past and recent orders have been timely and shipped just as expected. I ordered products last month that shipped within three days and I received four days later. Now, I'm on a west coast, only a couple of states away from their location, so it's possible that influences my positive shipping experiences.

I ordered my products over a month ago however every time I check the delivery status it said that it didn't ship as yet (still at warehouse). When I requested a refund after waiting for a month, they decided to ship the products. I told them that it was way out of delivery eta and I didn't want them anymore. They are refusing to give me a refund and have been ignoring my requests. I still didn't get the products even though they were shipped. I filed a claim with Paypal. Lets see if it works.

I've seen negative reviews on this brand and especially about their shipping & damage of products. Maybe I was the lucky one but my order came neatly and I got my package the same week I ordered it! Bh Cosmetics is so cheap and have good quality makeup! Would buy again

I found this brand through their brush sets on Ulta. They had great reviews, however all of the sets were sold out on Ulta's website so I went straight to BH cosmetics to make a purchase. Submitted my order over a month ago. The order was "shipped" the next day; Tracking showed no movement for weeks. After trying to contact the company with no response, I submitted a claim through my bank to revoke the charge. Shady business practice and bad customer support. I recommend staying away from this company and spending your money with someone more reliable.

The negative reviews on here almost persuaded me not to order from them, but the weekend sale prices were amazing so I gave it a shot. I got my shipment five days after ordering (not bad at all) and love my items (shadow/ blush/ brushes/ concealer). They sent regular emails updating me on the progress of my order, including one with my tracking number as soon as it was created. The items were well packed in bubble wrap I'm not sure if I got lucky or the negative reviewers on here got unlucky, but I've had zero issues with this company and I'll definitely buy from them again.

I bought a palette based on an influencer's rave review. Unfortunately, the product was of poor quality. Matte shadows are chalky and have very poor color payoff. I contacted customer service and was told that "all sales are final". However, I do not recall seeing any disclosure to that effect on the website during my purchase. I will never buy from this website again.

PS: unlike what was described in many other reviews, my products did arrive within a reasonable amount of time and the customer service team did answer my emails quickly.

I placed my order after not being able to sleep at night then decided to look at some reviews after the fact that I placed my order. So after reading a few reviews on different websites I got a little worried about shipment/ delivery. I read of many receiving broken products but I'm glad to report that I just got my shipment today and everything was as explained on their website. It took 3 to 4 business days for them to ship it out I did get a tracking number immediately. Plus I received a text and e-mail stating my tracking number and also that a label had been made. My package was even delivered two days before estimated delivery so overall I am very happy with BH Cosmetics. Maybe I was one of the lucky ones, but for it to go from Hollywood California all the way to the Rio Grande Valley in Texas and not one broken item I am very pleased. Thank u b h cosmetics.

I placed an order on 11/26. I received that order on 12/8 and noticed an item missing. They responded via email after I sent in all the required picture proof, saying they will ship it out in 3-4 days. 14 days later and still nothing and they won't respond to emails anymore. Calling customer service is pointless. I've tried several times and waited over 30 min on hold for nothing. When you pay for an item, you expect to get it. This is absolutely ridiculous. I will NEVER order from them again and am ready to take this to the next level. Something needs to happen bc they obviously don't care!

Let me start by saying I order online all the time, and this is the first time I have ever had this many issues with customer service. Everyone has been raving about bh cosmetics and I was so excited to try out the product but I can't even get it shipped to my dang house this is ridiculous I call and get put on hold for like an hour and then it just hangs up. I do not recommend this site and I will definitely be spending my money else where.

Unlike all the other low star ratings, I received my packaging within 5 days. The package was wrapped beautifully (with several layers). All of my palettes arrived safely.

In addition, the site always has sales & promo code flowing. The price is very affordable!

Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my order. Their delivery information is inaccurate and misleading. Tho their product is good, I would much rather support a company that actually cares about their customers.

I've ordered from BH Cosmetics a few times and never had trouble. They ship from the west coast U.S. and for me arrive within 5 days. Their eyeshadow pallets are a great bang for your buck since the pigments are rich and the price is a steal. Their brush sets are a decent quality and well worth the $10-$15 bucks for a set vs. $15 for one MAC brush. They always have sales and there's usually good deals when ever I visit the site. Overall they're a decent place with consistent quality.

I ordered two eyeshadow pallets November 9 and I still haven't received anything. I had to email them in order for them to finally send me an email saying my items were shipped about two days ago. However, I keep tracking the package and it's not changing. It is saying, " shipment info sent to FedEx". This is ridiculous, and the customer service sucks they don't even reply to my messages. I am only trying to receive the items I paid for or receive a refund so I can order elsewhere.

I placed an order on December 21st and it is now January 4 and my order is still "processing" and has not left the warehouse. BH cosmetics website claims this should only take up to 3 business days, but thats obviously not the case.

This is my first time buying anything off this site and was excited to get my hands on the makeup that I ordered. I spent over $40 just to get free shipping. From what I know, it should take not even a week to get something from California to Texas. Very unhappy at the fact that it takes DAYS to get the order processed and get your tracking number. I placed my order on November 10 and still haven't heard anything about my order. I sent email and nothing. Very unhappy, this company takes too long to send out great makeup...

I used to purchase from Bh Cosmetics all the time and had no issues. In fact, I used to get great customer service from this company. However, upon my most recent order, I've had a lot some issues and I'm not at all happy. Their prices are good for pretty decent Items, but don't rely on fast shipping in any form. I am now on week 3 waiting for my order to get here and I'm in the US. They waited a full week and a half to even ship it out from their location. I've sent multiple messages to customer service and no one has been helpful at all. I get responses that almost sounds completely robotic and repetitive. If my package doesn't arrive soon, I will definitely be following up on it. I'd suggest just going out to buy your items elsewhere! Goodluck.

I haven't got my hands on the products yet, I have made an Oder on 10th of August and they say please allow 3 to 8 business days, and today is 21st August 4:07 in the evening it still says in transit! What the hell? Worst shipping process I have ever seen, I hope atleast products would keep me satisfied make my wait worth a while! :|

The products are amazing. They're cheap and really good quality. The problem is that the shipping is ridiculous. I don't think I've ever had a package delivered from them that didn't take almost a month to arrive. I'm fully aware that international shipping is going to take a while, but the problem is that after ordering the product, there's radio silence for about 10 days. Normally, once you order a product, it should take about 2-3 days to be packaged and sent away. But it took them nearly two weeks to just send the package.
Love the make up, honestly I couldn't praise the product more. But the shipping is RIDICULOUS.