BH Cosmetics

Decided to buy stuff from their site and it was a total of 40 Dollars and for shipping it was about 25 dollars so I decided why not, thinking it would arrive fast but then I checked it was on USD but I was like why not do the total was abt 90 Canadian Dolllar. Its been 2 weeks and I still havent receive my order. Never buying their product again... u guys dont even deserve 1 star. Rate it 0

I ordered 4 items for my daughter 24 days before Christmas, it took 2 and a half weeks to arrive and I'm missing 1 of the items. I've been trying to get a hold of customer service by email and phone for more than 24 hours now and I can't get anyone to respond. Looks like I wont get my full order by Christmas.

I ordered 60 dollars worth of makeup from this company on July 16. It is now August 13th and no sign of my package. The money was taken out of my bank account but the package was never received. When I tried to call to see what they could do about it I was put on hold and the phone eventually hung up or told you to leave a message (I've left many never got a call back) after waiting for one and a half hours on the phone trying to talk to a REAL person I gave up on getting my makeup. I'm never getting it and this company has the worst customer service I have ever had to deal with.

I placed an order for a palette of shadows and a palette of blushes and I did not receive my products and they did not send the products or refund my money. I have not received any help from them, they do not have professional ethics and their customer service is null

I ordered makeup brushes several weeks ago. Money was taken immediately and I was sent a shipping confirmation. The tracking number pulled up no information. I emailed after a couple of weeks passed and I was given a second tracking number that pulled up no information. Now they won't reply to my emails and they don't answer the phone when I try to call. Do not order from this company.

Don't order from this company! I ordered on 07/07/20 and my order is STILL pending shipment! I emailed CS, and they basically told me too bad! They wouldn't let me cancel my order although it's still pending shipment! I ordered from glow recipe on 7/12, and they have already sent me shipping confirmation! During this pandemic I have ordered from several companies and have had 0 issues! Go elsewhere with your hard earned money

I ordered almost two months ago and I understand we are in a bad situation but they wont replay to me and I just asked for the status of my package, just tell me where is it! They didnt respond for two weeks now, not on facebook or email and Im sick of it and god knows if I get it or not. Worst service ever.

I placed my order on 12/2/2018, it has still not shipped. I had hoped to have it by Christmas, but that is not going to happen. Customer service is terrible. I will never order from this company again!

I ordered over $100 worth of products and was so excited about the quality. I got to my items and saw some were missing so I looked to see if it was being shipped separately. No, it was in that box according to the packing slip. I email customer service and go back to work only to find out they keep waiting 3 to 4 days to respond then respond with a run around. Then finally confirmed my missing items and STILL left some off the confirmation. I emailed back 2x with no response. It's been THREE weeks trying to get my items I paid for and am so irritated and so disappointed at this point. Still haven't gotten my items. I really wanted to order more items but how can I do that when they haven't even sent my missing items smh. How can I leave a positive review? I'm putting 1 star on every item I bought and leaving same review because they ruined my whole experience. Not only that but some items were Christmas presents.

I order the majority of my makeup online and bh cosmetics has the WORST shipping. I placed my order more than a month ago and I have yet to receive it. When I track the package it says it has been sitting in the same location for a week (in a location which is nowhere near my house). I refuse to order from them again because the length of time it has taken is ridiculous. I placed an order from colour pop which also ships out of California and it took a fraction of the time to receive my order from them.

I ordered my brushes on the 4th or September. The 4th! And they delivered it to me yesterday on the 22nd of September at a time when no one was home(school times). So they sent it to my P. O. box near my house instead of just leaving it in my locker and now I have to pay $14 extra on top of my product and shipping. So disappointed.

I checked my email that said my package delivered on my porch yesterday in morning at 10:37 AM after my brother got another package to me that came in at 10:20 AM. I assumed that someone else in my neighborhood stolen my package. It got me worried and I paid almost $70 for everything include sale. Please help me to get my package back.

I placed an order on November 10 and today is December 5, still have not received my order. The tracking page is misleading and keeps pushing back the scheduled delivery date. I will be out of the country on 12/07, thought that the order would came before the date but noooo. It took them forever to process my order and forever for the shipping company to deliver. Shipping is not cheap either, and they use FedEx Smartpost, which is the worst delivery service to ship. I don't care how nice the products are, but their customer service is unacceptable.

They take your money - they will not send order - will not allow cancellation - will not reimburse you. Extremely low class and dishonest organization. I don't understand why they are allowed to stay in business. Do not order from them if you value your money.

I made two purchases with BH Cosmetics and it was the worst experience of my life. With the first order, they returned the package to their facilities without notifying me that my address was incomplete (when it is not)
And with the second order, they say that my package arrived and it is not, my package is lost.

You wont receive you order and they will take days to contact you back it's been 2 weeks and I still haven't received my refund for the order I never got that should have been delivered on the 7th it's now the 18th and they just dont care. It's a never again for me. Dont let them scam you as well.

I order a eye shadow pallet 2 eye brow pencils eye brow pallet contour and concealer eyebrow pallet was horrible broken the size of the shades were so tiny. Brow pencils hard and would break. Brow pallet wrong shade also contour concealer wrong shade. It took several email to get a response they sent their standard message I replied nothing again once again sent more emails until I finally got a store credit this all took almost a month. I wanted my money back not a credit. So now I had to buy stuff so I am just getting it for my niece. But of course now it is been days since the pkg was shipped and no tracking update I did pay for faster shipping. I just do not recommend this company.

I ordered a couple things and have been waiting for my order to "process", that literally took 2 weeks... like how... so then I end up emailing them and they said that it will take a couple more days and that they will soon get back to me. I honestly was just about to ask for my money back because they had already taken it from my account. Couple more days go by and I get an email that my order has been shipped... now I'm happy thinking that just in a couple more days I will get my order... no... days go by and I keep checking the tracking and it hasn't moved from the same stop in days... now I'm just pissed... and really considering canceling my order... so then I check what day it will arrive and it said TWO MORE WEEKS! Honestly never ordering from them again!

I ordered the Sylvia Gani palette the day it came out. It was a Christmas present for my daughter. It is Feb 1. They couldn't tell me what happened and has to do a reorder. Absolutely ridiculous! I was promised 2 day shipping. Let's see if I get it next week.

I have ordered from BH Cosmetics several times before so I knew that their shipping typically took longer than anyone else I've ever ordered from, but it's never been an unreasonable wait time. But this last order of mine was placed on September 9th and by the 20th I was a little concerned since I still hadn't received any tracking info. So I sent them a nice message just asking them to check on it and make sure there were no problems. I never got a reply but all the sudden received tracking info the next day. However, I looked at the tracking and my package won't be here until the 5th! Almost an entire month for one small package. Never again.

I ordered a couple of things from BH cosmetics for Christmas presents which was placed at the beginning of the month and a week before Christmas I emailed them to see where my order was because I had not recieved anything. I tracked it and it kept saying it was at the where house still. They said it had been delivered and I told them I had not recieved anything and I had purchased other online gifts and had no problem with the other companies. They never replied! I got a small package with only one of the things I had ordered... ridiculous. I will never order from BH cosmetics again! Waste of my time and money!

I was so looking forward to the products because of the good reviews. I got free shipping, but it takes over three weeks to ship items, even one separate item (Carli Bybel). Then an eyeliner I bought was so bad in quality. I wrote a review sharing my experience on the product. Went back to see if my comment was helpful to anyone, to find out my comment was removed. Then I realized thats how a lot of their products have amazing reviews because they delete the bad comments. Now I'm offended that they don't respect costumers honest reviews. Comments shouldn't be bad, they could use them to improve their products. It comes of to me as they care about making money then their customers. I've bought from other online makeup brands like Milani and Colour Pop; they let customers write honest reviews, reach out to them, and ship faster. Would never recommend anyone to buy from BH cosmetics EVER!

This is my second time ordering products from BH cosmetics i had problems with the first on how long it took for my package to get delivered i waited over almost a month! But i got over it since the products themselves were amazing. So i though lets give it another go maybe it was a one time thing. Well i was wrong. Same thing happened AGAIN its been over 2 weeks and my products arent here yet. Whats taking so long. Wish it weren't so hard for me to like bh ughh :(