BH Cosmetics

I've literally only ordered twice and both times they have messed up my order and don't even ship what I ordered! They say they will contact you within 24-48 hrs! Not true

I will never buy from you guys again. I ordered for 40 dollars, and shipping to europe, wich takes 10-13 days. Guess what! It's been 20 days, and i haven't gotten anything. $#*!ing $#*!ty crappy urgh

They reply so late and act as if they are ignoring you! I odered a few items a week ago and never got an email saying it shipped! Said it was put on "billing hold". Never buying from them again

In September my credit card information was used to purchase items through BH cosmetics. I immediately shut down my card and processed a fraudulent charge form with my bank. BH Cosmetics argued my case, saying they had delivered the items to me. They did not: they sent the items to a Cargo shipping company in Westminster, CA (I do not live in that state, nor have I ever been to Westminster). The receipt shows that the order was processed in CDT, whereas I live in MST. They email address is also fake, but their argument was that all of this matched with my information. SCAM SCAM SCAM.

I ordered from this company on a Monday. I said it was 3 to 5 business days shipping (By the 5th day I should have it). Tuesday, Wednesday, Thursday, Friday, Saturday (FedEx ships on Saturdays)... 5 business days total and no package received by the end of the day. Sunday passes (Weekend so no shipping obviously) and by the end of Monday still no package. This made 6 business days total after making my order. I emailed the company because 1 I never received a tracking number and 2 I was supposed to receive my package in 5 days and nothing. Their response was "Please allow 3-5 business day for shipping". What kind of response is that?... I was writing because the had a problem with shipping. We went on back and forth and they finally shipped my package (2 days) after arguing with them. My package go to me a week after the 2 days of arguing. 3-5 business days never happened. It took 3 weeks for me to actually receive my package. I will NEVER order from them again. Horrible customer service and horrible shipping. I order thing online all the time and had never had this problem. DO NOT ORDER FROM BH COSMETICS!

I bought stuff like more than 25 days and I'm not receive my page yet
52 / 5000
Translation results
I tried to contact them more than once, but there was no clear answer

4 weeks yet not order yet. Though I live in the neibouring country canada. I wo dee whats taking them so long. *THE SHIPPING CHARGES IS AROUND $20 WHICH IS AS WORST AS IT CAN GET. $20 for this garbage shipping.

I spent $33 CAD overall on bhcosmetics, I was excited for the brushes I ordered to come in and plus they gave me an eyeshadow palette because of promotions BUT it took almost two weeks for the items to arrive and when it finally did, I was asked to pay $14 of taxes on something thats valued at less than $33. Im incredibly speechless by this, definetly WILL NOT order from them again.

I read reviews on ur shipping and it was really horible if i read earlier then i wont purchase. These would be the first and the last things il order. My package been on hold for almost a week and no reply at all like confirmation that its processed itstead ON HOLD status. Mnytimes i email u no response bout my inquiry. Today the billing email me saying that i need to follow steps bore they process n ship my orders. Becausr of fraud issue or card misuse. They will put 2 small amount deposite on myaccounts and it will appear 1-5 days the hell im going to wait. Then once recieve i need to email them the 2 amounts they deposit. Thats the time they will process n ship my orders. The hell is going on. Pls just sent my refund. Wont bother u anymore...

I ordere the ultimate artistry palette, received it with 2 broken shadows, no big deal just have to send in the pics and they send a new one. But then the new one also had a broken shadow, one of the same ones from the original palette I received, so I call, only wanting a COMPLETE PALETTE WITH NO BROKEN SHADOWS but apparently that was too hard for the customer service woman to understand and she just kept repeating the same thing, and said if I get the THIRD palette and it's broken then I can't return it again

This is my 2nd order from BH. I must be a glutton for punishment. I thought the slow shipping on my first order was a fluke and gave them a second chance. Well, never again!

I placed the order on 12/22/18, and paid for shipping (same day I placed an order from a competitor with free shipping). I received an update email from BH on the 26th saying my package has shipped. I check the tracking on USPS today and it still says only the label had been printed, and it hasn't arrived at USPS yet. They are lying about shipping! According to an email answer I got from customer service today, my package was shipped today "Please allow the full 2-8 business days for your package to be delivered"! So why did the system say it had shipped 3 days ago and still says it's in transit?! USPS still says only the label was printed and the package hasn't been shipped yet... I received the competitor's delivery yesterday.

I don't believe I fell for this again. Probably won't get here until after New Year's. This is a very irresponsible company who couldn't care less about it's customers. Shipping that takes this long should be free. I'm through. They've lost my business.

That attached photo shows the product I received.

I have made multiple purchases from BH cosmetics and they were my very start of my makeup collection and PERFECT! THE FIRST TWO TIMES I ORDERED! I don't know what's up with them lately but ibrecently made two orders and the first order contained there carnival collection brush set and about five palettes on the seventh and I am pissed my package is still in pre shipment stage wtf!

I have ordered a lot of products from BH Cosmetics and have not had any bad experiences until recently. Since I have ordered from them in the past I know how long it takes to ship to my location. When a week went by without a tracking number I just decided to request a refund. I sent an email and received a generic response. I called, and was told they were on lunch and I would get a call within half an hour. I decided to elevate my concerns to paypal and once I did that I finally received a callback. I was told FedEx misplaced it but was going to ship it and that I should receive it the following week. I told them I was no longer interested in the product and just wanted a refund to which they replied I would have to receive and send back the order. First of all the order was never processed through FedEx, that was just something I was told so they could keep my money. Secondly they handled that horribly, if they would have admitted they messed instead of lying to cover up their negligence then it might not have been such an issue. After I told her they were responsible for getting their items and refunding my money as quickly as possible, she said she was going to callback (never got a callback). Once I saw they were going to try to keep my money and still send the items regardless of the email traffic and phone calls I had to call my bank to dispute the payment. Products are great, service is horrible. I honestly wish I did not have this experience because I love their makeup but I refuse to support a business who does not value the customer or own up to their mistakes.

Stay away from BH Comestics! Long story short, they sent me a damaged package. I emailed them, they agreed to replace the damaged items. (The 10 piece sculpt and blend brush set and the HD brow pencil). All the other items were fine. That was a month ago! I waited 2 weeks and no package came! I tracked the package and UPS can't seem to pick up on it. I emailed them back and they claimed the package was either lost or stolen and that they will send another one out. They then sent me an email with a new tracking number and claimed it's on its way to me. Shortly after that email, they sent another email claiming the brush set are out of stock. So instead, they're just going to refund me $5! I also paid more than $5 for those brushes. I jumped on their website immediately and the brush set is not out of stock! I was able to throw it into cart! What a disappointment! They lied to me! I also believe they never sent the 2nd package, but claimed it was lost or stolen when I asked about it! Never doing business with them again! I emailed them back about the brushes that were, "Out of stock". And told them they can keep their $5! Cheap products, but cheaper customer service!

I ordered many products when they were having a sale which was on September 2nd. After about 2 and a half weeks, still no tracking information. I emailed Them and they responded saying to allow up to 8 business days to receive tracking information, which I did. Still nothing. I went to their Instagram page and left a comment, and they replied "hey love, please Dm us your order number we can help!"

After doing that, they said to check my email from their billing department. They CANCELLED my order for no reason and in the email it stated "bh is not obligated to give a reason for cancelling your order" and other Bs...

THEN, it gets worse. In the cancellation email they sent me it states, "please allow 2 to 7 business days for a full refund on your card", I wait the FULL 7 business days, and still no refund. I then email the billing department, and its been 3 days now with no response! They are definitely ignoring me! Plus when I call their office number I can never get through to a representative.

One of the worst experiences ever, they literarily just scam people.

My theory is that they have all these sales in which people spend a lot of Money, and do not have enough products to supply their customers with so they cancel their orders with no refund!

Last thought, I really hope this doesn't happen to anyone else. It sucks to be scammed out of your hard earned money :(

I have been ordering from them for quite a while now, when new items of there ( not calibration) comes out they ship 2 day priority for the regular price. Regular order take 5 days to process and then finally ships and you receive it in another 5 to 10 business days. Carli Bybel deluxe palette fiasco is another reason to stay away. After three hours of trying to get the order to go through i figured out why it wasn't. Ebates had a 5% return on bh cosmetics which a lot of people use so in turn this would make the company lose money so After 3 Hours of trying to pace the order with ebates I turned around and erased my computer history and cookies and tried directly through there sites and bam they order went through. So instead of them being honest with there customers, they ignored it, forced people to call to get there refund back and didnt give anyone any compensations for there time and headaches that they received due to this fiasco. These cosmetic companies get away with it because it feeds on the addiction of the buyers, so no matter what they do wrong the buyer craves it so it doesn't matter. If your like me and enjoy stuff but value your time and money and self respect more than you need to start demanding better from the places you put your money into.

I ordered a set of brushes that was supposed to be a Secret Santa gift for Christmas. I waited two weeks and have not received any shipping info so i contacted them where they told me to rest assured they have sent out my package with FedEx and that FedEx was experiencing some delays. A week and a half from there I email them again because i have NOT received any updates about my package from FedEx. Turns out FedEx also have not received my package from bhcosmetics. And then two days before my party I receive an email from them only to be told that the item i ordered WAS OUT OF STOCK! How can you tell a customer their item is shipped out, wait almost a WHOLE month and then tell them the item they ordered is out of stock -__- SO RIDICULOUS AND DISAPPOINTING! I will not being ordering anything from them again. Just based on customer service, im giving them 1 star, 0 if i could.

I placed my order on 12/8/2018. Here we are 12/28/2018 and STILL NO ORDER! I have called soooo many times and have waited for 25min+ and no one answers then it will ring like it's going to connect to somebody and it just goes quiet. I called fedex and usps they stated that they had an insufficient address so the package was sent back to bhcosmetics, the package was sent back to them on 12/15/2018, I received a Vague email back stating that they have confirmed that the package was being sent back to them and they will contact me once it does. Well since then I have sent countless emails with no response back, I have asked them to send my items or give me a refund and they do not respond. I will NEVER order from this company again they absolutely SUCK!

On september 16th I ordered a palette and an eyeliner. After 7 days (24th)I received the invoice and I noticed a mistake in my address so I immediately sent them an email telling them the right address. They answered me thanking me for the correction and that they were having a huge number of shipments and orders and that I had to wait between 4-7 days. In the next 2 days I received another invoice and I saw that they didn't correct my address so I wrote them an email and they answered me that my order was already sent and that I didn't inform then in time, after few minutes I received another email where was written that the order was changed to complete. The only mistake in my address was the number of the house but the postcode and everything was correct and in my street there's no flat like mine with the same name! I wrote them 3 emails and 2 requests on their website but nothing and no answer. Yesterday I sent them an email very upset telling them that I want my money back and that this is not absolutely the properly way to treat customers! I'm still waiting for an answer but nothing. Obviously after this bad experience I'll never order something with them again!

Ok here is an update to what I wrote earlier about my experience with my BH Cosmetics order. So I finally received my order after 7 weeks and after paying the customs 30 euros I opened the package and there was 6 of the items I ordered ( I order 16 items) and someone else's order information slip. There was details of this person, what they ordered and the tracking code to their order. Just out of curiosity I checked where this order info was supposed to go and it said Canada. Erm I am in Finland. I have never been so furious with any company in my life, BH Cosmetics is a JOKE! So I have emailed again many times and have waited for an answer about 2 weeks now. Also I can see that the items I most wanted are now out of stock, 1 of them being a limited editions one! If they ever get back to me I know already what they are going to say - that they will refund my money etc. In any other case I would accept that at this point as I am so done with them and just want this whole mess to over. BUT I paid 52 dollars for the shipping fees + 30 euros for the customs so I really dont think it's fair if they refund the money because then I will lose the shipping fee + customs money. I honestly cant believe they have so so so awful customer service, it's unreal! PLEASE DO NOT BUY FROM BH COSMETICS if you are an international customer! I do not recommend that!

I think it's ridiculous that someone who had a problem with me was able to get information about my purchase history. An employee couldn't find anything through my name or the two emails this person gave them but emailed her a link which showed her past shopping carts I made and when my card was declined which she used to try and publicly humiliate on YouTube and Facebook. All and had to say was that I was ordering stuff for her and that she hadn't received it yet and she wanted to make sure it wasn't lost. Idfk you'd think when she gave them my personal info and they couldn't find anything that would be enough which I think is BS bc what I do is NO ONE's business. I'm just really upset for the carelessness and lack of sympathy from BH. I've emailed them asking why my info was given out and they have only responded once saying "I'm sorry this happened to
You what's the order number?" After replying back over a week ago I still haven't received a response. Wish it was as easy for me as it was for the person getting my info.

My best friend ordered some products from Bh cosmetics. Did not receive her entire order & even after she emailed them several times they ignored her emails. BAD CUSTOMER SERVICE.

It's a shame the product is so good, yet the shipping is an absolute JOKE. They're using FedEx Smartpost. USPS is absolute crap when it comes to actually deliver the package. IDK why FedEx thought it was a good idea to partner with them, but it wasn't. FedEx is good with their part, but USPS literally takes their sweet time when delivering. My package has been sitting at USPS for almost a week. A WEEK. GET BETTER SHIPPING! Look at your reviews and the amount of complaints. IT'S ALL BECAUSE OF THE SHIPPING.