BH Cosmetics

This companies shipping is awful, very, very, disappointed. I don't understand why it takes so long to process an order when it didn't take five seconds to take the money off my debit card.

I read a lot of reviews after I ordered from BH Cosmetics that were saying how poor the shipping was with this company. I was concerned; however, my two packages shipped to me in Utah, 9 days after I ordered them online. That's not a terrible wait time compared to Ulta's shipments. I got updates and a tracking number so I could see where the packages were in transit daily and it arrived on the day it was expected to. All of my products which included 7 eye pallets came in perfect condition. When I ordered the first time I signed up to receive emails and a 20% discount coupon that for some reason didn't apply. Customer service replied back to me the very next day with a working coupon code!
I am more than happy with this company and I wanted to make sure that I wrote a review reflecting the great customer service and experience I had because people usually do not write a review unless its a bad experience which can sometimes make a company look bad when its not. No company is perfect, but in my opinion this company is great! The products themselves are AMAZING! I played with my pallets and used the Desert Oasis palette on my eyes and I am in love with them. They are comparable to many of my high end brands. I would recommend this company and I highly recommend their products!

My package was late so I tracked it and apparently Fedex returned it cause they put the wrong address and now they're making me pay an extra $5 for reshipment

I ordered my products on January 20. Its February 15th and still nothing has arrived. Their website says it will take up to 10 business days but it is misleading. They have very bad customer service and will not help you out in case of issues. I have emailed them with concern that their website doesnt say true information about shipping times and that I have right to ask for refund when they dont provide their end of the deal but they declined my request. They blame everything on Covid-19, saying that it causes delays but if you look through older reviews seems that for several years now they have had this amazingly low quality service. IF YOU LOVE YOURSELF DO NOT BUY FROM THEIR WEBSITE!

This has been the biggest headache and I look forward to finally being done with them. If they manage to deliver my order. ( doubting that already).

I was charged $45 at the checkout with proof of the page and when PayPal deducted if from my bank account BH Cosmetics took $90 DOUBLE WHAT I AGREED TO. So we sent them an request for a canceled order and refund and they declined saying nothing they could do. Clearly they need to hire someone who knows how to hand out refunds because overcharging and not giving the money back is wrong and absurd. Charging $90 for cheap Chinese products is not what was expected when visiting their website. Do not use unless you want to waste money and probably not receive the product with their poor customer service.

I ordered five items, and was let down by every single one of them. First, they were all a different size than I thought they'd be. They all seemed like very cheap quality products, as the material was very light, and the products were certainly not the best. The liquid lipstick is pigmented, but a very thin and "liquidy" formula. (It also stained my fingers, and got all over my teeth). The color lock lipstick was nice and well pigmented, but it smells strongly of chemicals, or perhaps like really old lipstick. The lip gloss was brighter than expected, and quite thin and sticky. The cheek and lip tint was pigmented when I touched it, but the colour did not transfer well onto my face. Lastly, the pop art lipstick was in poor condition upon arrival - I opened it and the lipstick fell right out. Despite all this, the shipment did come within days of ordering, so I will applaud them for that. I also only ordered lip products, so maybe lips just aren't their thing. However, the moral of the story is: if the price seems too good to be true, it probably is. (Even if the company claims to be high quality).

I ordered an item on 11/12 and as of today (11/19), it STILL hasnt shipped AND I had to pay for the shipping. No doubt it will also be shipped Pony Express so will take another couple weeks, or longer, to receive. With so many places offering free and fast shipping, use ANY other company to buy rather than BH Cosmetics!

I had to contact my bank today because this company charged my credit card for an order I never placed on Instagram. They also ignore all my messages.

I've literally only ordered twice and both times they have messed up my order and don't even ship what I ordered! They say they will contact you within 24-48 hrs! Not true

Make up arrived safely BUT it took a month to arrive to my country where it promises within 8-10 days if chose priority mail. Disappointed with the shipping but items arrived perfectly.

I will never buy from you guys again. I ordered for 40 dollars, and shipping to europe, wich takes 10-13 days. Guess what! It's been 20 days, and i haven't gotten anything. $#*!ing $#*!ty crappy urgh

They reply so late and act as if they are ignoring you! I odered a few items a week ago and never got an email saying it shipped! Said it was put on "billing hold". Never buying from them again

In September my credit card information was used to purchase items through BH cosmetics. I immediately shut down my card and processed a fraudulent charge form with my bank. BH Cosmetics argued my case, saying they had delivered the items to me. They did not: they sent the items to a Cargo shipping company in Westminster, CA (I do not live in that state, nor have I ever been to Westminster). The receipt shows that the order was processed in CDT, whereas I live in MST. They email address is also fake, but their argument was that all of this matched with my information. SCAM SCAM SCAM.

I ordered from this company on a Monday. I said it was 3 to 5 business days shipping (By the 5th day I should have it). Tuesday, Wednesday, Thursday, Friday, Saturday (FedEx ships on Saturdays)... 5 business days total and no package received by the end of the day. Sunday passes (Weekend so no shipping obviously) and by the end of Monday still no package. This made 6 business days total after making my order. I emailed the company because 1 I never received a tracking number and 2 I was supposed to receive my package in 5 days and nothing. Their response was "Please allow 3-5 business day for shipping". What kind of response is that?... I was writing because the had a problem with shipping. We went on back and forth and they finally shipped my package (2 days) after arguing with them. My package go to me a week after the 2 days of arguing. 3-5 business days never happened. It took 3 weeks for me to actually receive my package. I will NEVER order from them again. Horrible customer service and horrible shipping. I order thing online all the time and had never had this problem. DO NOT ORDER FROM BH COSMETICS!

I bought stuff like more than 25 days and I'm not receive my page yet
52 / 5000
Translation results
I tried to contact them more than once, but there was no clear answer

4 weeks yet not order yet. Though I live in the neibouring country canada. I wo dee whats taking them so long. *THE SHIPPING CHARGES IS AROUND $20 WHICH IS AS WORST AS IT CAN GET. $20 for this garbage shipping.

I spent $33 CAD overall on bhcosmetics, I was excited for the brushes I ordered to come in and plus they gave me an eyeshadow palette because of promotions BUT it took almost two weeks for the items to arrive and when it finally did, I was asked to pay $14 of taxes on something thats valued at less than $33. Im incredibly speechless by this, definetly WILL NOT order from them again.

I read reviews on ur shipping and it was really horible if i read earlier then i wont purchase. These would be the first and the last things il order. My package been on hold for almost a week and no reply at all like confirmation that its processed itstead ON HOLD status. Mnytimes i email u no response bout my inquiry. Today the billing email me saying that i need to follow steps bore they process n ship my orders. Becausr of fraud issue or card misuse. They will put 2 small amount deposite on myaccounts and it will appear 1-5 days the hell im going to wait. Then once recieve i need to email them the 2 amounts they deposit. Thats the time they will process n ship my orders. The hell is going on. Pls just sent my refund. Wont bother u anymore...

I ordere the ultimate artistry palette, received it with 2 broken shadows, no big deal just have to send in the pics and they send a new one. But then the new one also had a broken shadow, one of the same ones from the original palette I received, so I call, only wanting a COMPLETE PALETTE WITH NO BROKEN SHADOWS but apparently that was too hard for the customer service woman to understand and she just kept repeating the same thing, and said if I get the THIRD palette and it's broken then I can't return it again

This is my 2nd order from BH. I must be a glutton for punishment. I thought the slow shipping on my first order was a fluke and gave them a second chance. Well, never again!

I placed the order on 12/22/18, and paid for shipping (same day I placed an order from a competitor with free shipping). I received an update email from BH on the 26th saying my package has shipped. I check the tracking on USPS today and it still says only the label had been printed, and it hasn't arrived at USPS yet. They are lying about shipping! According to an email answer I got from customer service today, my package was shipped today "Please allow the full 2-8 business days for your package to be delivered"! So why did the system say it had shipped 3 days ago and still says it's in transit?! USPS still says only the label was printed and the package hasn't been shipped yet... I received the competitor's delivery yesterday.

I don't believe I fell for this again. Probably won't get here until after New Year's. This is a very irresponsible company who couldn't care less about it's customers. Shipping that takes this long should be free. I'm through. They've lost my business.

That attached photo shows the product I received.

I have made multiple purchases from BH cosmetics and they were my very start of my makeup collection and PERFECT! THE FIRST TWO TIMES I ORDERED! I don't know what's up with them lately but ibrecently made two orders and the first order contained there carnival collection brush set and about five palettes on the seventh and I am pissed my package is still in pre shipment stage wtf!

The quality of the materials are amazing. They put in a lot of time and effort in their products and make it for everyone to love. Also their eyeshadows are really pigmented

So I have a Bh Cosmetics pallet and the pigment isn't the greatest. A lot of fallout and doesn't last long. To get a lot of pigment I would have to damp my brush. Other than that it's fine.