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    BHFO

BHFO

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Overview

BHFO has a rating of 3.9 stars from 666 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BHFO most frequently mention great prices, customer service, and good quality. BHFO ranks 6th among Discount Designer Clothes sites.

Positive reviews (last 12 months): 80.8%
Positive
164
Neutral
10
Negative
29
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5,284 reviews

27
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How would you rate BHFO?
Top Positive Review

“LOVE THE SILK DRESS, boots too.for later in the year”

Jennifer F.
6/4/24

Bought a larger size due to sale price and what was available. LOVE the loose fit! Pure silk. The real kind. The boots are a pretty shade of green, brighter than forest, and absolutely practical style for Maine. Another great score from BHFO~!

Date of experience: 6/4/24
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Top Critical Review

“Very low quality”

Lida W.
6/2/24

The dress is more than $100 but it's torn and bad sewing repairs with different color of thread and rush sewing. The other two clothes are all deterior materials than I thought. It's not worthy to buy and return by paying $9.

Date of experience: 6/2/24
See critical reviews

Reviews (666)

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customer service (52) shopping experience (17)
Thumbnail of user sandyw348
Utah
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

I'm not thrilled, I'm not mad or anything like some of the reviews, for when I did reach out they were super responsive and gave me a shipping break, but I felt like the quality lacked and some of them really didn't look like they were represented. I may try again, I got a lot of one brand I wasn't really familiar with, but not sure. Will see how my return goes and how fast the money goes back into my account, want to make sure there are no problems with that.

Reason I chose this business:

Cost and selection

Reason I chose this product:

Some i needed and some just looked super fun and worth a try for the cost but not so sure about that now.

Date of experience: January 22, 2022

Thumbnail of user gracef151
New York
3 reviews
0 helpful votes
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December 27th, 2022
Verified purchase

I am writing to compliment BHFO on its professional handling of my issue. My previous review concerned an order which I never received. At first I was told nothing could be done to rectify my situation because I had not elected to insure my order at the time of my purchase. Shortly after I posted my review on Sitejabber, the Customer Service Manager from BHFO, Lance, attempted to contact me a few times via email and voicemail. It now appears that my purchase has been refunded much to my satisfaction. I would like to thank Lance, for the personal attention with which he has handled my problem. His genuine concern is a rarity these days.

Date of experience: December 27, 2022

Thumbnail of user sofiag80
Sofia G. – BHFO Rep

Thank you, Grace for your kind words.
We are extremely happy to hear that together, we managed to solve your issue with the delivery of your parcel.
Thank you for being part of the BHFO Family.
Sofia

Thumbnail of user melaniep391
California
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

This is the 7th time I have ordered from BHFO. Each order has met or exceeded my expectations! The shipping has always been faster than projected. The have amazing customer sevice that is personable, not like a lot of companies that use bots. One time, I did contact them about a question I had about a product. Their staff member, Lance, was very professional. He answered my question quickly and you could tell he was not reading from a script, and sounded like he loved his job. You will not be disappointed with this company!

Reason I chose this business:

Great brand name products at low prices. I have never received a product that was damaged or had defects and all items I have purchased have been true to size. Another thing that keeps me coming back to BHFO is their availability of sizes - especially shoes. I have larger feet for a woman and find a lot of stores and online sites do not have my size, but I have always found shoes and boots.I was lookong for in my size here!

Reason I chose this product:

Products were the same as I had been looking at the store and online, but at a fraction of the price

Date of experience: December 16, 2022

Thumbnail of user lydiak31
Israel
1 review
21 helpful votes
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July 9th, 2018

The problem with some of their items- they have damages that for buyer they might look like significant flaws and for the seller (BHFO) they look like minor. The biggest problem- they won't always mention this flaws and while you might think you buy something new you actually buy something damaged and maybe worn. The last problem- they will rather block you from their ebay shop if you leave them negative feedbacks instead of trying to fix their service and control.

Service
Value
Shipping
Returns
Quality

Date of experience: July 9, 2018

Thumbnail of user maryamp9
California
1 review
1 helpful vote
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February 7th, 2023
Verified purchase

I bought a lot of items and most of them are not my size. I would like to return some of them but since this was the first time I was buying from you I didn't know i cannot return the final sale. Your website does not let me return any of the items and that is why I'm dissatisfied. Is there any way you can let me return at least the items are too big or too small? Thank you

Date of experience: January 8, 2023

Thumbnail of user sofiag80
Sofia G. – BHFO Rep

Thank you, Maryam for your feedback.
Our final sale and final sizes items are not refundable and cannot be returned.
I will have a representative of our customer service department to reach out to you to see what we can do to help.
Sofia, from the BHFO Team

Thumbnail of user angies339
Virginia
2 reviews
0 helpful votes
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January 14th, 2022
Verified purchase

I found my favorite booties on their site and the price was the best I have ever seen. They were able to ship them quickly to me and I had them in no time. They are exactly as I had thought they would be.

Reason I chose this business:

Style & price

Date of experience: January 14, 2022

Thumbnail of user chucks220
Pennsylvania
1 review
0 helpful votes
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November 25th, 2019

I started with street moda which I've bought alot of stuff from, and everything has been perfect. One item I ordered the wrong size and that was my mistake, I'm not going to blame a company for that. BHFO acquired street moda at some point and then I've bought one or two items through them and everything was correct, and good quality.

Date of experience: November 25, 2019

Thumbnail of user ariela105
Nicaragua
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Asked to change delivery address at least 8 days before estimated delivery date and did not want to help with it. Besides, after deciding not helped me, item was not delivered, I've sent at least 3 emails asking for refund and BHFO do not answer my emails.

Date of experience: December 21, 2022

Thumbnail of user sofiag80
Sofia G. – BHFO Rep

Good morning, Ariel.
I am sorry to hear that you had an issue with your shipment and address change.
I spoke to the head of our customer service department and he told me that we solved the problem.
What a relief!
Should you need any further assistance, please do not hesitate to contact us at customercare@bhfo.com
Sofia, from the BHFO Team

Thumbnail of user fd89
New York
2 reviews
2 helpful votes
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July 29th, 2022

Returns got worse. Before they used to -e-mail you the return label, now they want to print it. I have received two items, one was used and defective, the other item was damaged. I have paid $63.17, the online credit after I have printed the label for both items was $43.00. I have disputed the return amount through my PayPal finance institution. They credited my account and closed the case.

Date of experience: June 29, 2022

Thumbnail of user mikes2745
Florida
1 review
12 helpful votes
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December 2nd, 2020

Ordered 12 items from the inventory on their website. Received email confirmation for the order. Received email with "order shipped" confirmation and "tracking info", followed by email stating order was cancelled because NONE of the items ordered were in stock.

Date of experience: December 2, 2020

Thumbnail of user sandrap1446
Michigan
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I called yesterday about a dress where your pictures showed a different color dress on back view than front. Your Customer Service rep (Kiera?) actually went to the warehouse for me and looked at the dress. Your pictures were wrong. Saved me the hassle of a return. She was amazing.

Reason I chose this business:

See above, plus vast selection of quality dresses at discounted price.

Date of experience: January 11, 2022

Thumbnail of user helenl42
Australia
2 reviews
31 helpful votes
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April 1st, 2017

This used to be a great online store but now the prices keep going up and down. When they have a sale prices are marked up - Crazy selling model. I have been following them each day now for months and the prices are never the same and sales are not really sales.

Tip for consumers:
Look around, their prices keep going up then they go down and when they have their sales they mark up again so you can get a discount which turns out to be much more than other sellers.

Products used:
I have never sent anything back I just give away if sizes are wrong but their feedback on ebay indicates that people send item back and they dont get $ back all the time

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2017

Thumbnail of user joannd313
Rhode Island
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The items were shipped quickly. They arrived quickly. Good value for the money.

Reason I chose this business:

Good quality

Reason I chose this product:

I like the styles and colors.

Date of experience: April 4, 2024

Thumbnail of user maryp1417
Iowa
1 review
12 helpful votes
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December 21st, 2020

I ordered two items for next day air delivery from one side of town to the other and it took 4 days. I paid for the extra to be able to get it by Christmas. When it arrived I got crop top instead of a maxi skirt and when I called they told me they could not replace it until after Christmas and to go to a UPS store to return it. I could drive across town quicker. If they cannot get the correct items shipped then it will take forever to get my credit, if I get it at all. I will NEVER order from them again. The person who answered the phone was a bit RUDE and told me it was just to bad that I needed it by Christmas and they could not do anything about it now.

Date of experience: December 21, 2020

Thumbnail of user cathyn309
California
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

I bought these same boots at full price and the zipper broke after a year. I repurchased the same name brand boots at a bargain price. The books are exactly as described and arrived on time. Thank you BHFO!

Date of experience: February 10, 2023

Thumbnail of user robynh169
California
2 reviews
0 helpful votes
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January 6th, 2022
Verified purchase

I spent thousands of dollars on clothes on average clothes are beautiful and fit nicely the only difficulty that I have is it's almost impossible to return things in a timely matter because of Covid things are not arriving on time and it's been very difficult to return things because there's never any phone number listed anywhere. A beautiful shopping experience. Phone number to get a hold of these people so that's my only complaint. Plus you may pay for an item but then when you want to re-order the item you're paying more not less because of the coupon that you get thank you RP Hughes

Reason I chose this business:

Great prices great merchandise name brands.

Reason I chose this product:

Great prices great merchandise name brands.

Date of experience: January 6, 2022

Thumbnail of user nishatk3
Texas
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

I never used this website and the sneakers I really wanted but showing here at an incredibly low price. I thought what the heck I will try and see. And omg! The shipping arrived within a week and it's the original product. Couldn't be more thankful

Reason I chose this business:

My item showing Only available here

Reason I chose this product:

I like the product

Date of experience: December 27, 2022

Thumbnail of user dianet1290
California
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

After receiving a cardigan that I can't wear, very disappointed. It had cat or dog hair all over it and looks like it was washed because it is discolored. I took it to the cleaners so I can donate it.

Reason I chose this business:

I love the price and selection but since I am stuck with a cardigan that is damaged, really disappointed and afraid this will happen again.

Reason I chose this product:

I really wanted the cardigan got work. I should be able to return damaged clothes.

Date of experience: April 21, 2023

Thumbnail of user pepinak
Canada
1 review
0 helpful votes
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April 13th, 2024
Verified purchase
• Updated review

Excellent service good quality and prices.
Safe shipping.

Reason I chose this business:

Quality and price

Reason I chose this product:

Beautiful summer dress.

Date of experience: April 3, 2024

Cashmere
December 29th, 2023
Verified purchase
• Previous review

Very satisfied with service! Quality products, excellent price.

Reason I chose this business:

Great products on great price.

Reason I chose this product:

Nice and luxury cashmeres.

Date of experience: December 29, 2023

Thumbnail of user verar15
Hawaii
1 review
0 helpful votes
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May 28th, 2019

I bought a Yumi Kim dress via Walmart. Dress was gorgeous and well priced but a tad small and I initiated a return. Walmart did not contact the seller right away but I found the seller via Facebook chat. They offered a prompt and excellent service, guiding me through return process and following-up. It was smooth and easy. I would be happy to buy from this seller again.

Date of experience: May 28, 2019

Thumbnail of user michellew2921
Georgia
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I was able to get a dress I wanted at half the price. I found it everywhere else.

Reason I chose this business:

Accidentally stumbled upon it online and found what I wanted at an affordable price.

Reason I chose this product:

Beautiful dress I wanted for vacation

Date of experience: March 31, 2024

Thumbnail of user reneee109
Indiana
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

This is the first time I stumbled upon BHFO. There are so many deals on the site, on designer brands nonetheless, I couldn't believe I hadn't heard of them before. The shopping experience was great and my order arrived quickly.

Reason I chose this business:

You had the product I wanted when it was sold out elsewhere and also at an incredible price.

Reason I chose this product:

I have these boots in other colors already (purchased elsewhere) and couldn’t find the red ones anywhere else. Happened upon BHFO searching for these boots and so glad I did!

Date of experience: December 28, 2021

Thumbnail of user tatyanap29
Florida
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Even though sizing was wrong, customer service to resolve an issue has been truly outstanding and refreshing in our day and age.

Reason I chose this business:

Good prices, excellent customer service

Reason I chose this product:

Liked this item and it was out of stock elsewhere

Date of experience: February 15, 2024

Thumbnail of user ruths1100
Pennsylvania
1 review
2 helpful votes
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January 22nd, 2022
Verified purchase

Your customer service caused unnecessary confusion by email. The people who responded to me did not take the time to investigate about the delay in delivery. I wasn't upset with the delay, rather that you were insisting that the pants had been delivered when in fact they were still in transit. I received emails stating my address was incorrect which of course it wasn't. I emailed from a work email and the address on signature line was my work address. I purchased the item using my home address and correctly identified my home address as the address I would like it delivered yet your staff insisted it was already delivered to my home address when it absolutely wasn't, leading me to worry unnecessarily.

Reason I chose this business:

I will never shop from BHFO again

Reason I chose this product:

I can find Theory products elsewhere. Given my experience, I will never recommend BHFO or shop on this site again

Date of experience: December 23, 2021

Thumbnail of user sheryle76
Maryland
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I bought several boots in one order. Some of the boots were a steal.

Reason I chose this business:

Discounted prices

Reason I chose this product:

I like glitter and rhinestones

Date of experience: March 30, 2024

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New Designer Fashions from Major Brands and Upscale Stores at a Fraction of Retail. Best Brands. Better Prices. Shop Shoes, Clothing, Handbags and Accessories!

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Thumbnail of user randia14
Randi A.

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