BHFO

Used to purchase multiple items from BHFO weekly but final sale on clearance recently added to the return policy really hinders me from purchasing. Wish online stores can be more friendly with the return policy.

I purchased a pair of white leather Converse through Amazon. First of all, spent $7.99 shipping and it took forever. I received packages from the UK in less time. Then I opened the box -- 2 completely different shoes! I returned them within 2 days of receiving. Then, even though it was their screw up, they refused to refund the $7.99 shipping.

I had my eye on a few brands that I like and BHFO had the best prices I could find. The items were new, good quality, and true to size and what their size tags said they were. I only wish they had free shipping sales, but it was still a great deal with the flat shipping. Can't speak to returns policy since I kept my items.

Buyer beware! They say items are brand new, but this "Some of the products we offer may have been on a sales floor and could have been tried on many times, just like what you find when you shop at a retail store. In addition, most of our items have also been sent through a reverse supply chain. This means it went from a retailer back to a centralized warehouse, so they have been subjected to additional handling and may show signs of slight imperfections. But they are still incredible values. " is what they emailed to me in response to the dress I received being a damaged. They told me it's reparable, and I can return it and pay shipping or I can pay on my own to have it repaired. Just know that what you order may have "imperfections" aka damage and they won't tell you that before you purchase.

Most comfortable shoes ever purchased.
Extremely happy the price.

I purchased a coat from bhfo from Overstock and didn't receive it. I am now having an issue in getting my money back I will never order another item from bhfo they do not honor their shipping. Buyer beware.

I bought several shirts as gifts. The XL size was smaller than most retailers' size large so I had to return them. They charged me shipping for the return even though their product sizing was WAY off! My total cost for shipping both ways was nearly half the cost of the shirts. I spoke with their customer service rep who basically said that's too bad.

The material and design is excellent. The size fit perfectly. The delivery was one day beyond the 7 business days, but it was worth the wait.

Excellent shipping and product, as always, Quick shipping and photos were accurate

The site is easy, however the search engine doesn't always work right when you type in a specific color etc. so you are forced to scroll through every page till you find what you like., and the auto correct is always changing spelling, i guess if it doesn't match whatever algorithm the site has.

They sent a dress that has an ink tag on it and I had to wait 21/2 days for them to respond to my email and then they asked me to drive around the city begging different random department stores to remove the ink tab. Spoke for these strangers and said they would be "happy" to help. BS. Btw the reason I shop online is so I don't have to walk into a department store because I don't have time for that. They were not apologetic and I am very displeased with their response. I needed this dress for a dinner and they ruined my dinner for me. I am trying to get my money back and this is very frustrating.

For over 14 years, from eBay to their website I've ordered from BHFO. Around 7 years ago, things changed.
As a Canadian, I do not recommend them. Shipping is crazy and customs fees are RIDICULOUS!
Order was $26.45 US for 2 t shirts and an all in one spandex jumper.
Around $34 Canadian already kinda high, honestly.
Then to be hit with a $15.75 customs fee?! For 3 items weighing less 2 lbs?! With that price value?
No matter the deal you get, outside of America it's not a true deal after exchange rates, shipping and customs. Usually more expensive than even buying the item new.

Vero Good quality, good price and size as expected. The time of delivery as they said.

I recently ordered Puma sneakers from Australia. Since we're in lockdown, I can't buy them here and am not interested in getting them from China. They eventually arrived and I loved them. Unfortunately, even though I deliberately ordered bigger size to allow for inserts and socks, they are simply too big for me to wear. The BHFO did offer a refund if I paid the return postage. That would automatically cost me half the amount I paid for them. I will try to sell them but this annoying and time wasting experience has certainly put me off shopping online, especially for clothes. I'll NEVER do it again. Goodbye and good luck to you

Boots were great but the packaging could have been better. Damaged box, no tissue to hold boots in place and looked a little worn.

I have already made several orders. There was one return. Everything is fine. Some things come across very stylish and quite cheap. But if this is the final sale, there is no return, you may not get what you imagined - this is your risk.

Easy shopping, fast shipping, item came as described. Will definitely be back for more purchases.

I bought a shirt and never got it. They first said it was already arrived, then in transit, then to write them if I didn't get it by Dec. 28. I did write them on that day day. Today Ebay said the case was closed because it was "inactive for 21 days". But its only 11 days between Dec. 28 and now. After closing the case on false pretences, and refusing the usual Ebay coverage, Ebay blocked me from leaving feedback on either the missing item or BHFO. I saw the very item they supposedly sent to me has been relisted on EBay! I am doing feedback here to help others! Avoid them like the plague!

I purchased $57 worth of clothes from them. I kept one item ($14). The other items were either bad quality, didn't have tags, on one of them the tag literally said it was a free gift not for resale but i had been charged for it. Anyway, I was refunded only $11 of what should have been $43 and they have not given me a reason.

Good prices
Easy to maneuver the site and find what you want with the built-in [filter manager].
I only took 1 star off the score because the suggested 'size chart' is too general and not correct in most cases. Luckily i know my sizes in certain brands.

I bought a pair of shoes in the size I normally wear. Unfortunately they did not fit. Attempts to return the item were met with numerous obstacles created by BHFO: delay in respond to request for return, mis-direction to bad link for printing return label, more delay in answering request, lack of contact number for question, lack of human customer support, very short deadline for return (especially given delay in response). This is without a hesitation the most difficult return process I have ever experience. I will never buy from this retailer again regardless of discount. Amazon is a much more friendly, honorable retailer.
BHFO Sears Order # xxxx*******2806

Ordered over $400 worth of items. Received one defective item $6.99 and one wrong size item $11.99. I sent two emails (Wed and sat), no response. I called today, Mon, someone immediately answered and told me to email pictures. I did, they responded and asked for more pictures. So they're just dragging this whole process on over a $6.99 and $11.99 shirt that shouldn't have been sent to me anyway, they shouldn't need pics, they should have inspected items prior to sending out so there weren't defects and so the sizes are the correct sizes I ordered. So now I am resorting to post negative reviews and go to my credit card company to make it this right because they will not give me a solution to rectify a situation that is clearly their error. For a company that boasts on their customer service, it's really been either lacking or just difficult to deal with.

Apparently BHFO doesn't charge the sales tax at the time of the purchase on eBay (probably to make their final price look cheaper), but if you live in a sales tax state - expect a letter in the beginning of the year that all your purchases from the previous year have been reported to the state authorities. It is the right thing to pay taxes, but dealing with it is a hassle. So I wish this company wouldn't push that headache onto its online consumers and just charge the sales tax upfront (or at least be transparent about what we will have to deal with at the end).