BHFO

I am writing to compliment BHFO on its professional handling of my issue. My previous review concerned an order which I never received. At first I was told nothing could be done to rectify my situation because I had not elected to insure my order at the time of my purchase. Shortly after I posted my review on Sitejabber, the Customer Service Manager from BHFO, Lance, attempted to contact me a few times via email and voicemail. It now appears that my purchase has been refunded much to my satisfaction. I would like to thank Lance, for the personal attention with which he has handled my problem. His genuine concern is a rarity these days.

This is the 7th time I have ordered from BHFO. Each order has met or exceeded my expectations! The shipping has always been faster than projected. The have amazing customer sevice that is personable, not like a lot of companies that use bots. One time, I did contact them about a question I had about a product. Their staff member, Lance, was very professional. He answered my question quickly and you could tell he was not reading from a script, and sounded like he loved his job. You will not be disappointed with this company!

The problem with some of their items- they have damages that for buyer they might look like significant flaws and for the seller (BHFO) they look like minor. The biggest problem- they won't always mention this flaws and while you might think you buy something new you actually buy something damaged and maybe worn. The last problem- they will rather block you from their ebay shop if you leave them negative feedbacks instead of trying to fix their service and control.

I bought a lot of items and most of them are not my size. I would like to return some of them but since this was the first time I was buying from you I didn't know i cannot return the final sale. Your website does not let me return any of the items and that is why I'm dissatisfied. Is there any way you can let me return at least the items are too big or too small? Thank you

I found my favorite booties on their site and the price was the best I have ever seen. They were able to ship them quickly to me and I had them in no time. They are exactly as I had thought they would be.

I started with street moda which I've bought alot of stuff from, and everything has been perfect. One item I ordered the wrong size and that was my mistake, I'm not going to blame a company for that. BHFO acquired street moda at some point and then I've bought one or two items through them and everything was correct, and good quality.

Asked to change delivery address at least 8 days before estimated delivery date and did not want to help with it. Besides, after deciding not helped me, item was not delivered, I've sent at least 3 emails asking for refund and BHFO do not answer my emails.

Returns got worse. Before they used to -e-mail you the return label, now they want to print it. I have received two items, one was used and defective, the other item was damaged. I have paid $63.17, the online credit after I have printed the label for both items was $43.00. I have disputed the return amount through my PayPal finance institution. They credited my account and closed the case.

Ordered 12 items from the inventory on their website. Received email confirmation for the order. Received email with "order shipped" confirmation and "tracking info", followed by email stating order was cancelled because NONE of the items ordered were in stock.

I called yesterday about a dress where your pictures showed a different color dress on back view than front. Your Customer Service rep (Kiera?) actually went to the warehouse for me and looked at the dress. Your pictures were wrong. Saved me the hassle of a return. She was amazing.

This used to be a great online store but now the prices keep going up and down. When they have a sale prices are marked up - Crazy selling model. I have been following them each day now for months and the prices are never the same and sales are not really sales.

The items were shipped quickly. They arrived quickly. Good value for the money.

I ordered two items for next day air delivery from one side of town to the other and it took 4 days. I paid for the extra to be able to get it by Christmas. When it arrived I got crop top instead of a maxi skirt and when I called they told me they could not replace it until after Christmas and to go to a UPS store to return it. I could drive across town quicker. If they cannot get the correct items shipped then it will take forever to get my credit, if I get it at all. I will NEVER order from them again. The person who answered the phone was a bit RUDE and told me it was just to bad that I needed it by Christmas and they could not do anything about it now.

I bought these same boots at full price and the zipper broke after a year. I repurchased the same name brand boots at a bargain price. The books are exactly as described and arrived on time. Thank you BHFO!

I spent thousands of dollars on clothes on average clothes are beautiful and fit nicely the only difficulty that I have is it's almost impossible to return things in a timely matter because of Covid things are not arriving on time and it's been very difficult to return things because there's never any phone number listed anywhere. A beautiful shopping experience. Phone number to get a hold of these people so that's my only complaint. Plus you may pay for an item but then when you want to re-order the item you're paying more not less because of the coupon that you get thank you RP Hughes

I never used this website and the sneakers I really wanted but showing here at an incredibly low price. I thought what the heck I will try and see. And omg! The shipping arrived within a week and it's the original product. Couldn't be more thankful

After receiving a cardigan that I can't wear, very disappointed. It had cat or dog hair all over it and looks like it was washed because it is discolored. I took it to the cleaners so I can donate it.

Excellent service good quality and prices.
Safe shipping.

I bought a Yumi Kim dress via Walmart. Dress was gorgeous and well priced but a tad small and I initiated a return. Walmart did not contact the seller right away but I found the seller via Facebook chat. They offered a prompt and excellent service, guiding me through return process and following-up. It was smooth and easy. I would be happy to buy from this seller again.

I was able to get a dress I wanted at half the price. I found it everywhere else.

This is the first time I stumbled upon BHFO. There are so many deals on the site, on designer brands nonetheless, I couldn't believe I hadn't heard of them before. The shopping experience was great and my order arrived quickly.

Even though sizing was wrong, customer service to resolve an issue has been truly outstanding and refreshing in our day and age.

Your customer service caused unnecessary confusion by email. The people who responded to me did not take the time to investigate about the delay in delivery. I wasn't upset with the delay, rather that you were insisting that the pants had been delivered when in fact they were still in transit. I received emails stating my address was incorrect which of course it wasn't. I emailed from a work email and the address on signature line was my work address. I purchased the item using my home address and correctly identified my home address as the address I would like it delivered yet your staff insisted it was already delivered to my home address when it absolutely wasn't, leading me to worry unnecessarily.