Biciclasica

I purchased a bicycle from Biciclasica and was deeply disappointed by both the product quality and the company's customer service. The bike arrived with several serious issues:

The front wheel wobbles.
The brake assembly is poorly constructed.
One crucial screw doesn't function.
The gear change system doesn't work.
I contacted their customer service multiple times to report these issues and requested a resolution, (including a local repair arrangement so it wouldn't be sent back for the sake of the environment). Despite waiting patiently and offering to provide evidence of the issues, I have received absolutely no response.

This lack of accountability and basic customer service is unacceptable. I regret my purchase and strongly advise others not to buy from Biciclasica. The company is more interested in making dishonest money than in selling decent products or ensuring their customers are satisfied.