I ordered a puzzel mid- end of march and here it is a month later and still hasn't shipped. Through email was told Monday that it would ship end of week and now its Saturday and nope! They didnt hesitate getting there money but they wont shipy item and now wont answer my emails. Never again will I order from them, find your item somewhere else
I ordered a Bronco car charger and paid almost $18 for shipping on a $10 charger that was supposed to arrive in 3 days. On day 5 I emailed them with no response on day six I called them and had to leave a voicemail. Then I got notification that the order had been discontinued and I will get my money back. 6 days later and I had to contact them!
I live in Washington DC and ordered Nationals car flags for my son when they qualified for the world series. I ordered on October 18. I called around October 25 to see if they had been shipped and informed them that if they aren't shipped before series is over them I wouldn't want them and to credit my credit card. Today is November 9 and I have no order nor received credit. I called and was told I had cancelled the order. I still have no product or credit. I'm wondering if this is a legitimate business.
NO stars. Ordered 10 days ago and item still did not ship. No reasons or excuses. NOTHING. Contacted customer service... closed. Online support, no one answers. Never should have ordered from here. Very disappointed. If you can get your item somewhere else DO SO!
Ordered an NFL laptop case listed to fit up to 17 inch laptop. Wouldn't even fit 15 inch! Upon receiving package, noticed several mailing labels to different people from different sites under the one to me... huh? Are you kidding me? Very unprofessional service and reply to e-mail for return was 4 days, not 1 day as stated would be. They said sorry it didn't work, return to this address... at MY expense... Cheaper price is now explained:-(
I had a terrible experience with BiggSports, avoid them if at all possible! They took over 2 weeks to ship my item out, sent me an invalid tracking number, and were totally unapologetic and unhelpful when talking to them. They refused to refund the shipping cost, expedite the shipping, anything. I told them I was unhappy and they basically said deal with it.
Avoid them at all costs!
Terrible would never do business with them again- they double bill & are non-responsive to customer complaints & requests for returns of wrong merchandize be careful when attempting to deal with them!
This company is crap. I ordered a specialized collegiate team iphone jacket two weeks and was told it would ship in 3-5 business days. I called last week when I never received a shipping confirmation and was told that the website should've stated the item would ship in 5-7 business days. I finally got a shipment confirmation and when I tracked it, found out that it had been successfully delivered to MEMPHIS, when I live in DALLAS! Ridiculous! I canceled the entire order. I DO NOT recommend this site to anyone who wants a decent product shipped in a timely manner. Should've read the reviews before I ordered since many others have had the same problem as me. Also, I had to pay $12 for shipping, when the item itself only cost $25! Also ridiculous! $12 for them so ship it in two weeks to the wrong address!
I would never ever order from them again... even if there was no food in the world, and i had to order from them... i would rather starve!... they have the worst customer service... screwed me big time
Let me start by saying this was my first time ordering from BiggSports, and after a few days of not receiving a shipment notification, I opted to call their customer service line. I was greeted with a recording stating that they were closed due to inventory and would resume regular telephone communications the next Monday, March 7th. (I placed my order on March 1st). At this point I went to reviews on the company, and was a little concerned, as there seemed to be a lot of negative feedback associated with on line orders. I called again on March 7th and asked for the status of my order, and was told it was shipping out that day. I received my purchase on Wednesday, March 9th, and was very pleased to find the stemless FSU wine glass I ordered as a birthday gift for our friend, was in excellent condition and packaged very carefully. As a result, I would recommend BiggSports and will order from them again. Whatever issues they had in the past, they have clearly worked through and corrected.
BiggSports has a rating of 1.8 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BiggSports most frequently mention and customer service. BiggSports ranks 39th among Sports Memorabilia sites.