BikesDirect

Ordered a Motobecane 529HT Yellow color. Got the bike when it came back in stock. Assembled the bike as needed everything went as normal as usual until I got to the hanger bracket. My hanger bracket was bent and unuseable. I contacted Bikesdirect and got a prompt response and they mailed me another one right away. Larry was tech/customer service guy and he was prompt and very helpful. THe first one hanger he sent out was mis-delivered (the whole neighborhood has been having issues with our mail carrier mis-delivering mail and packages) which I reached out to my neighbors to see if they received it accidentally which they did not. Reached back out to Larry and he sent me another one even though they charged me for the second one (which I understood why) I got the second one promptly (and it wasn't mis-delviered... whew!). Hanger fit on perfectly and finished assembling the bike. Thanks Larry and Bikesdirect!

So far, not great. They sent the wrong bike. Not a crazy error for any company, however, you'd think that I was trying to pull a great heist with the information they want in order to return the bike. They need a photo of the label and the box to confirm that it was the wrong bike. Not that it matters, because they won't send the correct bike until there is confirmation that the incorrect bike has been shipped. I can understand a company not wanting someone to get two items for the price of one; however, I am the one with the charge on my card for the order and now have to wait an additional, oh, two weeks-ish for the correct bike to arrive, when this was strictly a failure by the seller. So yes, I am a little miffed. The bike they sent did appear to be okay quality, though it was apparent based solely on color that the wrong bike was shipped in the first place, so I have never removed it from the box in order to make an assessment of its quality.

On the re-do, the company was supposed to ship the replacement (correct) bike to a different address than the original one -- my work address, instead of my home address. I own my own business, so this is a non-issue, and I didn't want to have to take off work several hours to sit around waiting on UPS again. Bikes Direct said they would ship to the alternate address, but nope. Didn't. So I again had to take off work to wait on the second delivery of the bike.

I have purchased three bikes from Bikesdirect. All three I shopped hard and could not find a better deal anywhere.

Actually I think most people in cycling know Bikesdirect has the best deals and spec for the money

Reason for my post is service; in the third bike I bought - which was for my brother - the UPS dropped hard on the end in the box and slightly knocked the rear wheel out of true

I contacted Larry at Bikesdirect service to see about getting ups to cover cost of getting a shop to true the wheel - and Larry sent me a new wheel and let me keep the damaged wheel as a spare

In my book: that is great service

I recommend bikesdirect to all my cycling friends

I spent hours researching bikes and decided to buy from BikesDirect.
Bike was Mango FT3 Cruiser. It was delivered a day earlier than promise
And was very well packaged. Assembly was easy thanks to their Video link.
Welds were excellent, per my neighbor who is a military aircraft welder. Weight was
In the range stated at only 35 lbs with everything attached. I like every component on it.
At 6 2" it was the first bike I owned that fit me perfectly with the U Fit style. I love the fat
Vee tires and tread design, it is perfect for smooth street riding and sand use on the beach.
Bike is effortless to peddle in 2nd gear and extremely comfortable. I am 100% satisfied!
UPDATED I have used this bike for several months and enjoy riding it along the shoreline and the open sandy beaches on Padre Island Texas. It is easy to ride, clean and maintain. The 3 speeds on this bike are all you will ever need.
My girl friend recently bought a smaller Mango cruiser from Bikes direct and is also very happy with it.

The bikes are nice if you get one with no problems. I bought the Wendy Dawes bike for myself a few years back and love it so I decided to buy my teenage daughter the same one. I took it to a local reputable bike shop for assembly because I didn't want to deal with having to put it together and wanted to make sure that it was safe. I received a call from the bike shop informing me that there are 2 parts that are defective and needs to be replaced and will cost $174 to replace. I immediately contacted customer service and was told that the bike shop was wrong and that there is nothing wrong with the bike. They then go on to tell me that the bike shop is just trying to get me to return the bike so I will buy from them. Are you freaking kidding me? What kind of response is that? They then send me some videos on how to repair the bike myself. I don't have the tools nor the time! I then request to speak to someone else. I get a phone call from a man claiming that he is the CEO of the company and basically tells me the same thing good ol Larry the bike buy tells me. No resolution to my issue other than them offering to send me a prepaid mailing label to send it back. Oh. And if you didn't keep the original box to ship it back in then they will deduct 10% from your refund.

Excellent customer service (thanks Larry!), and an incredible value considering the bike I purchased. It arrived on time, and *almost* perfect. A derailleur hanger was somehow bent (can't even begin to understand how), so I sent pics of the bent part to Bikesdirect.com customer service team. Larry had one in the mail early the next morning, and then contacted me to let me know it had been shipped (I had already been informed by the carrier).

I would give 5-stars, but had an issue with their shipper of choice, FedEx, who bungled the first delivery attempt after I waited around all day for it. FedEx is notorious for this, as well as poor customer service, but after a lot of effort, I spoke to a FedEx agent who was able to help ensure delivery the very next day.

Despite the "FedEx Hijinx", I would still recommend Bikesdirect.com to friends & family. Their customer service is SUPERB, and the communicate without being asked to do so. They seem to really care about the customer's experience, and I find tremendous value in that.

I promised myself that I would post a review of my bikes direct purchase no matter how it turned out. I am happy to report it turned out great. Here is what happened.

My girlfriend wanted a road bike for Christmas so she could get ready for and do a charity ride for MS. So I started shopping for one with the idea that I could spend around $300. I was surprised to find that every bike shop I went to had no road bike under $700. So I started shopping online.

I found bikes direct and thought they looked like they had a great road bike for $279; a Dawes Lightning. I was worried it might be a too good of a deal; too good to be true. I e-mailed bikes direct to see if they could answer my concerns:
1 - would I get it by Christmas?
2 - was it hard to setup up?
3 - was it a good bike?

Chris at bikes direct wrote me back and said it would take 5 days to ship; it would take me under an hour to setup; and that it was a very good bike.

So I ordered the bike.
The truth was; it came in 3 days, it took me 30 minutes to setup; and the bike is Excellent and looks nicer than bikes I saw in bikes shops for over $700.

I am happy; and girlfriend is delighted; and I can strongly recommend bikes direct and buying bikes online.

I purchased and Gravity FX2 bike. It came in the box and the assembly was pretty straight forward, as I have extensive experience assembling bikes. The generic videos BikesDirect send you are useless, so don't count on those. After proper assembly, when riding the bike, the front derailer could not be adjusted, and still rubbed and or would not shift properly even after several frustrating hours of adjustments. Again, I have proper tools and experience and this is clearly a defective part. I contacted customer service, only option is email and this should be a big red flag, and of course all I got was a generic email reminding me how much money I saved and that I should watch the useless videos that they recommend and or pay a shop $50-100 dollars for installation. This generic and impersonal email only aggravated me and clearly shows their poor customer service. Emailed them back and expressed my disappointment as well as ask for options and no response. It's understandable that a component can be damaged, the real issue is their clear lack of customer service.

Cycled around nice trails across Southern Ontario. So satisfied with my bike. Lots of trails that I did not know of in the GTA and was able to see thanks to Bike Direct

Bought 2 bikes - first was no issues at all, second had some speed bumps but bikesdirect.com came through.

I bought a Motobecane Fantom Cross Uno about 10 years. I had absolutely no issues with that bike and I assembled it on my own. It was an amazing bike that I rode from the end of high school through college and graduate school. Unfortunately it was stolen so I needed a new bike this year.

I bought a Motobecane Gravel X2 two weeks ago. One came with a large dent on the frame. Larry offered a discount but I chose to return the bike under warranty. Second bike came with a bent fork end. Larry again came through and mailed a new fork and even helped reimburse the cost of installation at a local bike shop. Overall the process was frustrating at times but Larry from bikesdirect was always quick to respond, helpful, and resolved the problem. I would suggest them to have fork covers on all their bikes because it seems like a common source of damage in shipping based on many forums I read. I am very happy with my new bike and the value you get at this site is unparalleled.

My husband and I both have been wanting to get bikes. We have researched and looked online as well as gone to some local bike stores. We both need to get in better shape but I'm not sure how much I will be able to ride because of foot surgery I had recently. Unfortunately, we just don't have the money to buy bikes and then never use them. So, my husband was thrilled when he found the Mango Macaw bikes. We wanted simple bikes to start with and these seemed perfect for us... even the price was good! So we both picked out the colors we wanted and started saving our money. For our 29th anniversary in July, I told him the bike would be his present from me, to go ahead and order it and I would get mine next. He was very disappointed and unhappy when he found out you didn't have the color he had decided on, which was tangerine. He was going to call and see if you would be getting more in but after looking all over the website, he only found instructions saying you couldn't call and had to email. He did, immediately, and we are still waiting to hear from someone. He tried to make excuses for your lack of response but he finally gave up and decided you just don't care about your customers... or maybe it's just the ones who are only buying a $200.00 bike. :(

Bikesdirect is an on-line bike shop. As such they have less personal service. However, they have much lower prices than a local bike shop. I saved well over $2000 by buying from them.
I shopped long and hard for a top level road bike; I liked the carbon bikes I rested; but I really was concerned about their durability. So I decided I wanted Titanium - which is the most expensive material used on bikes.
A Dura-Ace or RED equipped Ti road bike was over $6000 everywhere I looked - except bikesdirect. I decided to try a Motobecane le Champion Ti Team which was only $2800 with full DuraAce.
Best purchase I have ever made. Fantastic quality; incredible ride, super components and lots of money left in my pocket.

I asked bikesdirect several questions via e-mail. Responses were quick and professional. Once I decided to order; it was easy and my bike shipped the next day. I received a quick confirmation e-mail with tracking number. My bike came in perfect condition in a brand new box.

A boxed bike takes a bit of time to setup. I decided to go slow and be thoughtful in unpacking and setup. Within about 1 hour I was ready to go and off on my new bike.
I can not understand how the overall experience could be better. And I love my bike.

Ordered two Gravity Mountain Bikes from bikes direct and could not be happier. The ordering process was smooth and easy; communication was professional and quick. The bikes showed up at my house 4 days after I ordered. Brand new bikes in the box that arrived in perfect shape.

It took me about an hour to unpack and setup the first one; which was for me. Then once I knew how things went it only took me less than 30minutes on the second one; which was for my wife.

These bikes seem to be the same quality and level as bikes I saw in local bike shops for over twice as much. I wanted mountain bikes with aluminum frames, disc brakes, button shifters, and front fork lockup. The best deal a bike shop near me for those specs was right at $700 out the door. With bikes direct I got two bikes with that level of equipment for under $700.

We are not really serious riders; but we may become more involved in the sport. If we do ever upgrade to more expensive equipment or if we want to get road bikes, bikes direct will be the first place I look.

I recently ordered a Fantom Comp DS Motobecane. I originally wanted the orange color but they did not have it in stock, Bikes direct emailed me and informed me that they had a black one in stock. I have read a lot of negative and positive reviews about Bikes Direct. My bike is in perfect Condition! EXACTLY WHAT I ORDERED! I'M SO HAPPY! I WILL BE ORDERING ANOTHER BIKE SOON! THANK YOU BIKES DIRECT! YOUR CUSTOMER SERVICE IS 5 STAR RATED!