BILL

Multiple errors that take an extraordinarily long time to fix. I will never work for any client that uses bill.com again! I asked them to remove all of my information from their site and it appears now that they have only "deactivated" my account. I'm not sure what all that involves but I will be watching very carefully to make sure that they don't cause any more problems for me or my bank account. I wish I had never encountered this inept company!

I have had the unpleasant experience of having to deal with Bill.com due to my customer signing on to use them to pay contractors (me). Endless delays on processing payments. Double jeopardy with both my customer paying bill.com 10.00 for expedited payment and me paying bill.com 1% of my invoice for expedited payment only to have the payment delayed 3 days due to a 10:00 a.m. PST deadline for submitting payments. My customer had never been told that by Bill.com but Bill.com. Happily kept 32.00 of fees for services not rendered. They also get paid by my customer to handle these payments. What a sham. Also- customer service is non existent. Their phones cut off, they drop calls. AVOID.

I am not their customer but the recipient of their payments.
One customer set it up correctly & am paid ok. Rather annoying but works.
This is about one other customer who used it to pay me. They misspelled our company name.
I tried for 10 minutes to fix the error. I failed.
Then I call Customer Service. Service? That is an unfunny joke.
40 minutes later I finally had the spelling corrected.
Their website apparently spilts into two) so once I am logged in, it is impossible to get to the other half.
If that is not exactly true, it is my best guess at how the site works. It is not straight forward & clear.

I don't understand why people just don't mail a check or use their Bank Bill Pay?
So fast & easy. & free.
I don't know but I presume Bill.com charges for their "service"?

I'd like to charge my customers to receive payments from Bill.com I won't as that is not customer friendly.

A vendor I accept payments from forced me to use this trash website. How they setup the invoices and payments isn't intuitive and very confusing. Because is hte confusion I do not want direct deposit of the funds as I will have no idea what it applies to. Therefore, I opt for checks, except this antiquated crap company will not allow you to input a PO BOX as your mailing address. INSANE.

They do not offer any customer service help whatsoever, and there is no phone number to call, you can e mail and request a phone call, but you will not receive one, you can fill out a form for a change and update your phone number, with a copy of your driver's license to prove its you, but the phone number will not be changed or corrected? I did all 3 of these steps multiple times, and nothing has been done? My phone number was not corrected, and I never received any phone calls.

I have spent three days calling, holding, chatting to NO Avail! Starting with QuickBooks to "3rd party" bill.com, it has been a disaster and still no resolution why a vendor payment shows sent, but the vendor hasn't received it! I keep getting a preposterous run around with not being able to login to bill.com because I use it through QuickBooks. They don't care about the devastation the vendor is experiencing; I pray that bill.com and all who represent this company are truly Blessed with all they deserve.

Do not use the wire service within bill.com. Overall have not had other issues but we made an erroneous wire for over $200K. We worked with the recipient to cancel the wire. All this information was provided to bill.com. We are now at 8 weeks and counting where bill.com has not returned the money to our account and still can give us no ETA on when the funds will be returned. Horrible customer service.

I was buying drinks online from a liquor store in Bondi and they asked for my details online to create my account for JImmy Brings. They are definitely scammers, so I have reported to the bank and will call police tomorrow.

I signed up to pay about 80p, to watch an episode of a tv programme, that I had missed. Since then, they've been stealing money, from my bank account: over £40, on one occasion and over £20, on another, along with smaller amounts. I did not order anything, apart from the 80p tv programme and I didn't even get that.
Do not use them.

Got tricked by paying just £1 too show my age for facebook competition next i got no verification or anything telling me they take £56 a month which they have done and under similar names and i have asked on many occasions too unscribe nothing just now they taken £23

If anyone owes you money and insists on paying you through bill.com, tell them to give you hard money, because you ain't getting $%it from bill.com. BILL.COM is the worst service I ever witnessed and I would not wish a service such as this on my worst enemy. This company owes me money and they sent me one penny as a deposit rather than what was owed.

Requesting passports or drivers license to confirm an identity is illegal.

Holding money and not immediately transferring it to clients or charging a 1% fee is illegal and is money laundering.

This is an offshore company located in India. Check out how they handle your data and their policies. Report them to authorities and refuse to use them.

We had several clients using bill.com and I loved that I could see their payment and what invoice they were paying. So I got the brilliant idea to add bill.com. What they do not tell you is that once you have an account the only way you will know who paid you and what they paid is the email they send when they pay. You have to go and manually put the payment into Quickbooks it will not integrate any payments.
They charged my $114 twice when it should have been $49. Then they replied their decision to my now defunct account. Then they wrote back they had not heard from me. There is no way to send an email unless you are in the bill.com site and last time I opened it to reply and insure my account was closed as of August they charged me for Sept for the days I used arguing with them about my bill.com invoice. They are impossible to deal with.

For a business that is dealing with your money and bank accounts you should be able to reach a live person. They have taken money from our account to pay vendors but the vendors haven't received the funds for months and I am getting the run around from bill.com. Getting someone on the phone is nearly impossible it has been a week dealing with customer service and they finally send me a link to request a phone call... will take days before they have an open time for a phone call. They take thousands from out bank account and have no accountability? Something seems really off here. I have recommended to my client to leave this company and will reccomend any business to leave them. There is so much better out there.

My money is being kept hostage over a request of a "registration document that reflects the business's current registration status". I've been working as a contractor for over 6 years, I have never had a request like that. Ever. I have no idea what they mean by this document.

I contact support since they are just unresponsive and I need my money. Support "contacts" the finance team and instead of asking for what the document is, comes back with "they'll get back to you".

It sounds like a skit in a bad Seinfeld episode, but it happened, I promise

Twice, I have received notification of deposits to my ex-wife's account for money that was not intended for her nor me but to the University I work for. I had to spend valuable time TWICE contacting several parties to correct a mistake that wasn't mine. Bill.com obviously has few proper systems in place to properly track deposits.

Antiquated and painfully difficult to get any help via customer service. Vendor set up account, I was unable to pay. Vendors money was wasted and til this day, after many chats with customer service, and closing my account, they still email me once or twice a day about the bill I was unable to pay. Even with my account closed. Tried many times to stop this, but they refuse to help, and continue to send messages to an account they closed. So many hours lost. Shocking how bad this experience was.

You can't reach a person to give them a $100 bill. Give them your phone number no one calls. Its like talking to a wall. Ill never do any business with them, its like pulling your teeth and hair out. Automated idiots. This company needs to die. Beware!

My Name is Jefferson Herrera. I am the owner of M&A deals advisory LLC. I started using Bill.com since I needed a payment procesing platform. At the begining I got paid the next business day after I charged my customers, which was great. However, I have more than one week waiting for paymets that had not arrived yet, they schedule the payments for a date, the problem is that they don't send the money in that date and the reschedule the payment 5 days ahead, over and over again, my business needs to pay payroll, regular expenses, now I am short on cash because of bill.com problem. I have opened 5 tickets so far and nobody has been able to explain me what's going on?

The quality of support through this billing service is extremely poor considering the funds they are dispersing or fail to disperse for California Rent relief program. Shortly after making an account once finally invited I had my account disabled after finally getting the verification code to login which was glitching horribly, I would answer the phone to listen to the code and it would say 2 numbers then hang up. (This continued to happen for over an hour of attempts.) and told they disabled my account and wouldn't be offering me any service through their company. This is horrible news for 2 of my tenants who have children but now face eviction.

Charged me "instant trasnfer" fee without my knowledge and consent. Customer support is only through chat in the app, feels like talking to a bot. No support through email or phone. Always frustrating and useless experience. Needless to say, they basically ignored my ticket and never got back to me. Wouldn't be surprised if they don't have real people in their chat support but just bots doing the absolute minimum. Untrustworthy and useless is what your product is. If my client didn't force me to use it, I would never use your service because you're a bunch of crooks.

These guys are pathetic and I will NEVER use them again. I received an email on 7/28/23 saying I had a payment coming from a client. The email gave me a link to click to process the payment electronically, but I could never get that to work correctly. The email also said that if I didn't respond that I would receive a check in the mail within 7-10 days. On 8/11/23 I called them to check the status and they had no record of it, even though they had sent me the email! Their solution was for me to call my client and work it out with them, even though bill.com are the ones who accepted the money from my client and then never sent it to me. I wish I could give them zero stars! NEVER, EVER AGAIN!

I found Bill.com impossible to set up, and with limited customer support, and ultimately abandoned my attempt to use it.

I was using Bill.com for a single transaction with a single client. The excessive paperwork and administration required to set up the account was hard to believe, and there was very limited customer support. The account would be repeatedly deactivated and closed, without assistance, despite our requests. They were reasonably responsive and apologetic, but could never actually offer any assistance, and apologies don't actually help get the job done. Ultimately, we had little choice but to abandon our attempts to set up a Bill.com account.

Given my experience, I find it hard to believe that anyone can use Bill.com, but they do have a lot of customers, so I have to assume that my case simply fell into a crack.