bill.com is running a scam with FastPay that when you pay an extra fee, it will disburse funds on arrival date, however, funds do not arrive until next day or worse employees have to wait for their FastPay to arrive the following Monday. Fast Pay is a total SCAM.
Horrible Company that has terrible instructions that DO NOT WORK!
Then you have to call and their FOREIGN reps can barely speak English with very THICK ACCENTS that can't figure anything out. I absolutely HATE THIS COMPANY
Always a major problem with bill.com. I tried a very simple task of updating a bank account and the system keeps buffering. This has happened several times. Do yourself a favor and don't use bill.com.
Worst possible support, non existent. John, person who answers phone, has a very thick accent, and is really poor first impression of this crappy company. Their website is inadequate does not function. And their Support Dept. is clearly overwhelmed by all the inquiries that they can't keep up. And will only refer you to an inadequate Chat feature. Clearly, bill.com is NOT on top of their game in providing quality USA service.
This company has got the world's worst support "team." If you call, you get an individual was a very thick accent who is overly rude, obnoxious and is a perfect representative for this company. Their payments are SUPER SLOW, even with you pay the expedite fee. Their chat is equally terrible and is NO help at all. My company will be searching for another service. bill.com is absolutely the crummiest, worst company out there for online bill. Pay. Their support is awful and their delivery service just terrible.
This has to be one of the most frustrating and time wasting experiences of my 25+ years in business.
Not only is their customer service nonexistent, what little customer service you get is aggressively incompetent.
After sending them more documentation, photographs, bank statements, "selfies holding my passport, and an incalculable amount of hours wasted, not only do they refuse to give me my money and process my invoices…
With zero explanation as to why, they refuse to allow me to receive payments from my clients here.
This criminal organization should be investigated. After everything I sent them, I am highly worried about identity theft, and financial fraud.
Avoid this company at all costs! And do not send them all of your personal, business, tax and financial information.
Eric, thank you for sharing your feedback on BILL. We are truly sorry for all the difficulty that you experienced with customer support and trying to get your account verified. We located your account from your review posted on another Social Media site and have had our BILL Leadership Team contact you to help with your concerns.
Looks like they are trending $3B annualized sales yet still losing money it appears, but much better, hence the big jump in stock price.
I initially reviewed it for my small business and declined to use. Now a customer used it, not knowing it, and it resulted in massive delays.
Customer service is horrible, repeating a caned response. Customers can use it to avoid the ACh/wire costs and save, but at what cost to the vendor.
Very questionable FCIC insurance, claim the funds are held under a FDIC bank, but really...
They use the float to profit on, (most cases) paying you in 2-4 days vs immediate ACH. But after two transactions you are eligible for quick pay for 1% of the fee. So suddenly they can do the instant ACH but only if you pay for it. Dont think my customer will be happy when I charge back the payment fee in increased prices.
Run from it if you can.
Thank you for providing insight into your experience with BILL, Dave. We deeply regret the difficulty you had with getting any help from our customer support team as well as any delays you may have experienced when receiving payments through BILL. We have passed that on to our team to look into further. Please continue to provide feedback as we are always working hard to improve our software.
STAY AWAY! I signed up for Bill.com, I run a small to medium sized business and thought it would be perfect. I couldn't have been so wrong! Bill.com will let you pay a few vendors but then they put your account on HOLD to do a verification. AFTER OVER A WEEK OF NOT BEING ABLE TO SEND ONE PAYMENT OUT, SENT THE DOCUMENTS TO THEM OVER 6X, OPENED SEVERAL CASES, PROMISES THAT IT WOULD BE FIXED, I'M STILL WAITING FOR THEM TO RELEASE MY ACCOUNT SO I CAN PAY MY FIRST OF THE MONTH RENT PAYMENTS. THEY HAVE LITERALLY BROUGHT MY BUSINESS TO A HALT. HORRIBLE AND FRUSTRATING EXPERIENCE. CUSTOMER SERVICE IS OF NO HELP WHATSOEVER.
Thank you, Marsha, for reaching out with your feedback. We truly regret the difficulty you have had with trying to verify your account and not getting the help you need from our customer service. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We would like to help with your concern and look into this for you. Please reach out to feedback@hq.bill.com with your information and someone will reach out to you directly to assist.
I am extremely disappointed with Bill.com's service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver's license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I've never encountered even when opening bank accounts.
This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days.
I've worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com's overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems.
I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service
Thaier, thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during the account verification process. We have requested information through another social media site to assist you further. We value your feedback and hope to regain your trust in our service.
I accidentally signed up for the wrong account. Their website is not user friendly and I struggled with deleting it. I called customer service several times requesting to be reimbursed for the $79 that they continued deducting from my bank account. They finally reimbursed me for ONE month=disgusting as they can see that account was NEVER used! I will also let the company know that uses them to pay their employees that they are horrible!
Thank you Missy for reaching out to provide feedback. We apologize for the frustration you have gone through with our website navigation and trying to get a refund for your account. We would like to look into your concern further. Please reach out to feedback@hq.bill.com with your contact information and we can have someone reach out to you directly.
Allowed a setup of a fraudulent account for my companies name and then allowed transactions to continue even after contracting bill.com which is extremely difficult. Banks have a legal and ethical responsibility to refund scammed money to their customers but bill.com has zero customer service does not take fraud seriously. I also have customers that use bill.com (why I don't know) and when they send an email they state a delivery date of a check which is usually 6 to 10 days after the date stated in the email. They are using a float scheme to gain more interest income on customers money. Stay away from this fraudulent company.
Thank you for providing feedback Bill. We are sorry for any frustrations that have occurred with account issues and check deliveries. When a customer signs up for BILL they have to go thru a verification process before the account can be active including supplying identification and company documentation. We take the security of our customer's bank accounts very seriously, as well as having federally regulated due diligence we must complete when it comes to verifying identities and authorizing money movement for accounts. When a check is chosen as payment method, once it is processed it takes 7-10 business days for delivery depending on USPS. We would be happy to help with any questions or concerns you may have. Please contact feedback@hq.bill.com with your information and we can reach out to you directly to assist.
This is a third party payment company that skims off the top and requests personal private information and will not budge. This company is shady and fraudulent. Dont trust them with your bank account information.
Thank you for your feedback on our service. Our apologies for the difficulties you had with verifying your account. The identity verification process protects our customers from financial fraud and potential cyber attacks. We take account security seriously, and perform federally regulated due diligence to verify identities and authorize money movement in accounts. We appreciate all feedback as we are always trying to improve our customer's experience with our software
Don't waste your time! Deceiving, no live person!
They have one single person live to redirect you to iRobot that doesn't answer to give you a call back. Horrendous! If you see a review with over 2 stars that's a fake review!
Thank you for your feedback, Luciana. We are sorry for the difficulty you have had in reaching support. We have reached out to you through your other site review and our Leadership Team will be contacting you directly. Thank you for your patience.
LAST UPDATE from Bill.com
"Unfortunately, we are at the mercy of the depositing bank. Therefore, we cannot escalate this"
My payment was intercepted and cashed. I filed a fraud claim for improper endorsement in August.
My customer has not been funded and I have not get paid. All BILL says is that there is no update on the investigation. I need help solving BILL case# *******
I need to get paid.
Thank you for your feedback Mariela. We apologize for the frustration you have gone through trying to get paid and resolve issue with that payment. We have forwarded your concern to our Leadership team and someone will be reaching out to assist you.
This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.
Thank you Eugene for providing feedback. We apologize for any frustrations caused by concerns with your credit limit. We have provided out support number via your review on another site but I wanted to pass it along here as well. Please reach out directly to our customer service at 1(435)731-5078.
You are only able to get support through a chat, and the person on the chat is overseas, and since English not being their native language, it is incredibly hard to get them to understand my questions.
So basically they have completely outsourced their support.
The usability of the site is very poor. Whoever designed it does not understand UI development. I have been using it for a couple of years now, but I am currently looking for alternatives. Bill is expensive, clunky, and has really no support.
Thank you for reaching out. We apologize that you had some trouble navigating our website and would be glad to help if you still need assistance. If you would like to provide your email/phone number, we would be happy to contact you. Alternatively, you can go to bill.com and click on Support in the top right corner. Then select The BILL Virtual Assistant in the bottom right of the Help Center page. If the BILL Virtual Assistant does not have an answer to your question, you can chose how you would like to engage. Select Request a callback to speak on the phone if you do not want to go thru chat.
This company took 8500.00 out of my account with out any authorization. I have never heard of them or do any kind of business with them. They were phishing my account by doing deposits in and out of.88 cents and then 8500.00. The scammers are bill.com and golden girls retirement. I have nothing to do with either companies. They need shut down ASAP.
Thank you Zeke for providing feedback on BILL. We apologize for the frustrations that you have experienced with money being removed from your account. We would like to look into your concern further and assist with what we can. Please reach out via feedback@hq.bill.com with your contact information so we can reach out to you directly.
My Name is Jefferson Herrera. I am the owner of M&A deals advisory LLC. I started using Bill.com since I needed a payment procesing platform. At the begining I got paid the next business day after I charged my customers, which was great. However, I have more than one week waiting for paymets that had not arrived yet, they schedule the payments for a date, the problem is that they don't send the money in that date and the reschedule the payment 5 days ahead, over and over again, my business needs to pay payroll, regular expenses, now I am short on cash because of bill.com problem. I have opened 5 tickets so far and nobody has been able to explain me what's going on?
Thank you for reaching out with your feedback Jefferson. Our apologies for the frustration you have gone through with the delay in receiving payments. We have sent your case to our Leadership Team and someone will be reaching out shortly to assist you with your concern. Thank you for your patience.
I won't get into the actual problems of their service and software right now. I just want to address the fact that Bill.com requires you to submit Cancellation Request Forms that go unattended to, forcing you to wait week(s) if you ever choose to cancel your account.
No respect whatsoever for the user. These are nothing more than scummy tactics utilized to retain users and inflate numbers, by creating unnecessary resistance.
Please be aware of this and carefully choose a more reputable and sophisticated service and do not make the same mistake I did.
Hi Bill, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Terrible, bill.com literally stole my money. It Has completely disappeared and now I just got screwed out of my almost $3000 that is completely unaccounted for. They were supposed to get back to me but its been days. They have no idea where it went, yah right their shady CEO has it or one of their shady business managers do. I just wanted to have a simple transfer of my funds into my bank account and now I am completely screwed and have no more for my rent this month. Just a disaster. Never us bill.com. Complete crooks.
Shaun, we apologize for the frustration you have experienced while trying to send or receive money. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. Thank you for reaching out.
I wanted/needed to reset my password. The site sends me in a loop of entering my email and sending me a reply to reset. The chat function is not a chat function populated by human beings - more like an automated FAQ recommending that I "log in" - can't do that bc my account is locked and I'm in the reset loop. No 800 #. No real person to even get back to me. It's a little frustrating. Maybe my browser settings are off or something, but if the solution to my issue is easy, then it should be more readily apparent or easy enough for a human being to answer. Thanks.
We're sorry to hear about this experience with our app, Bob. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
This service is horrible. I still Haven't gotten my money over a month of it saying "paid" & money received a month ago and this company I cant even call. How are you a service dealing with billing and people but don't have a phone support? This is embarrassing. They are trying to steal my money. The email system is the worst with the lazy staff that take forever to respond then submit the case as "solved" so they don't got to deal with it. The staff is an embarrassment and laughing stock of employees.
We're sorry to hear about this experience with our app, Devon. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
They not only charge you for this software but then they charge every person you try to pay a hefty fee to get their money before 8 days. Otherwise they hold the money for 8 days and then pay it! DISGRACEFUL
Thank you for your feedback Jinous. We apologize for any frustration you have experienced with any delays on payments. Barring any holidays, ACH payments are normally 2–4 business days, paying by credit card is 1–2 business days and checks are 7-10 business days. Your vendors can chose Instant Transfer, however, that is optional. If you need any assistance, you can send an email to feedback@hq.bill.com with your contact information or alternatively, you can go to our website: https://help.bill.com/hc/en-us and request a call/chat or email
Bill.com used to be great, but not since the Feb 2020 update. I'm a software developer myself, and I'm completely shocked that their user interface made it to production. It's the absolute worst I've ever seen. No exaggeration. I'm actively looking for alternatives.
We're sorry to hear about this experience with our app, Jason. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Overview
BILL has a rating of 1.1 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BILL most frequently mention customer service, bank account and phone number. BILL ranks 10th among Bill Pay sites.
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Dianne, we understand your frustrations with any delays you have experienced while using Pay Faster, and apologize for any inconvenience caused. Please remember that Pay Faster is based on business days, also the time of day the payment is made, and if scheduling a payment on a Friday evening or the weekend, the payment will not arrive until Monday. We have noted your feedback and let our team know about the difficulties you have had.