BILL

This company is worthless when something goes wrong!

Zero help online and less than zero help on phone. Wife called over the period of three days trying to get our account fixed and at last the person who answered the phone was SNORING! She had to wake her up! She refused to give her last name and refused to help with the account. She just said 'go to the webpage and click 'help'. We are unable to pay bills because of a bill.com screw-up and there isn't a person who will answer the phone and help. They keep redirecting us to the website FAQs.

DO NOT GO WITH BILL.COM IF YOU ARE A SMALL BUSINESS! YOU WILL BE SCREWED!

If you want a completely online experience while allowing them to be in control of your bill pay without ever being able to speak with a human and having inept foreign zombies answering the phone only to tell you to go to the website, then this is for you.

If you run a business, then this is NOT for you.

Bill.com feels like it was made by certified public accountants for certified public accountants and for a run of the mill person who just wants to recieve a payment, well... good luck. I'm just a teacher who proctored an SSAT and very foolishly chose to "Get paid up to 7 days earlier with Bill.com!"

Under no circumstances accept payment through this website! My first attempt I signed up and the website, mysteriously locked me out saying I have to share my "Personal Network ID" with my "vendor" and will not let me into my account until I figure out what that means. Spoiler alert, the website doesn't offer any explanation that makes sense.

Second attempt, I set up a second account and got it to work by claiming that I apparently am a business and am the owner of me LLC? It got me into their site, but now I can't even cash my check because the code has "already been used." Except no it hasn't and I haven't been paid at all, because it locked me out of my account before I got to that step.

Absolutely the most convoluted, horrible, unintuitive and consumer unfriendly website I have ever tried and failed to navigate. Should have just asked for a check.

I'm a contractor and someone who owes me money asked me to set up a bill.com account so they could pay me through it.

I set up most of my account, but when I put in my bank info and click Continue, I get taken to a page that says:
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Uh oh, something went wrong
We couldn't verify the bank account you entered--give it another try, or contact Customer Support. Company Owner age is less than 18
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It's interesting there are two messages there: one is they couldn't verify the bank info, the other is they think I"m too young.

Which is it?

I got on a chat with tech support, and the person told me to put a screenshot in the chat window, so I did. The support person said they couldn't see my screenshot, even though it showed up for me in the chat window, right where I put it.

Also, I tried to use the calendar on their page, and typed in my birthday again, with a four-digit year. When I tabbed out of the form, it reduced the year to a two-digit year. When I clicked the calendar icon to the right of the text form, it came up in 2059. And it only allows going back or forward a month at a time. I couldn't imagine clicking 100s and 100s of times, so I gave up.

Support didn't know what was going on. Several times I got asked to wait while research was being done, and nothing the support rep came back with helped. The rep had no idea why the calendar wasn't working as expected.

""AWFUL" in all-caps, 72 font, bold & underlined AWFUL! I'm honestly not even sure if there is one human being even associated with this company … This is probably the 10th (at most) review I've ever submitted on a company. Most of those have been positive, as I am a positive, half-glass-full, give-people-the-benefit-of-the-doubt kind of a guy. A time or two, I've submitted a review of a company that would fall under the 'constructive criticism' category. But with this sham out, I mean avoid them AT ALL COST. I concur with every other poster on this forum, and will gladly join your class-action suit. And spread the word on these guys. They are, at best, a joke. At worst, this is some kind of fraud or scam … Their app is convoluted and confusing. Their "ETA for your $ arrival" means nothing. I clicked on CLONE on my invoice to my customer (because a month had passed and I didn't have my $). When I marked CLONE (whatever that means; I assumed it meant DUPLICATE), it then showed my invoice as PAID! …. How in the world can their system even allow you to show an invoice as paid when surely, their system can see that no funds have transferred from them to you. And them having the audacity to have NO HUMAN BEINGS you can access for customer support?!?! Guys, spread the word. And shame this company out of existence. That will make the world a better place … PS: Over a month now and still, my funds haven't arrived. I assume they never will. I got scammed by this company for $2,600.

I have been in public accounting for 32 years, I tried to install this service for a client in Quickbooks, it was a total disaster. 80 hours of works, destroyed by 11 year relationship with my client because they treat you like a crook and a criminal. Provide false information, offer no instructions, misrepresent instructions, omit key instruction requirements, and then fail your integration. Then demand the client turn over their DL and all of their private confidential information, which is a total invasion of privacy, all because their service is so bad. I WOULD NOT USE THIS PRODUCT, THEY ARE SO AFRAID OF SECURITY THEY TREAT EVERYONE LIKE A CRIMINAL.

One of the very worst experiences I have encountered in my 32 years of public accounting. I would advise any accountant who wants to preserve their professional relationship with their client to avoid bill.com, or you will risk losing your client. This
Company is very poorly managed and customer support is terrible. They put my client
Through total hell. We dropped them, and to add insult, they kept billing us for their
Services, even after we cancelled it. How bad can it get. Very bad, it was a total hell
Experience.

This place is hard to communicate with. They only talk to you on chat. My money has been held hostage with them for a week.

I am writing this review after a truly harrowing experience with Bill.com, a website that claims to provide reliable bill payment and payment processing services.

I used their service for a $20,000 payment from a client, who processed the payment using their credit card. Bill.com assured me that the money had been deposited into my account. However, upon checking, the funds were nowhere to be found. Yet, the amount was clearly debited from my client's account. This led to a painstaking two-week effort to trace the missing money, during which I made over 45 calls and interacted with nearly 50 different agents from various countries like the Philippines, India, and Canada. Despite the numerous interactions, the issue remained unresolved.

The ordeal took a toll on my business relationship with the client, causing unnecessary strain and mistrust. Moreover, the post-onboarding experience with Bill.com was nothing short of a nightmare. After the initial sign-up, I was inundated with emails from an "onboarding specialist" named Peighton. However, when I reached out about the deposit issue, she went radio silent, refusing to answer any of my follow-up emails.

As a last resort, I now find myself in the unfortunate position of having to seek legal counsel to retrieve the missing funds. This is an experience and expense that no business or individual should have to go through.

In my years of doing business, I've never encountered such a dire situation with any payment processing service. It's crucial to me that I warn other potential users of the risks associated with Bill.com. Their lack of accountability, poor customer service, and questionable handling of large sums of money are massive red flags. I strongly advise against using their services. Protect your business reputation and funds; look for a more reliable and transparent alternative.

Absolute cowboys.

Don't get talked into using this service by a client, especially if you are outside of the U.S.

The way that bill.com handles payments to foreign vendors is a travesty: you can provide your bank account details to a client, if they send you an invite, HOWEVER this doesn't create an account, so effectively you have no control over invoicing and are operating blind.

The only communication you will receive, when you are sent money is an automated email, without any further information, reference number or the "invoice" the payment is based on.

If you try to log in to bill.com from outside the U.S. it won't let you in because you don't have a U.S. bank account/routing number, U.S. Tax number etc.

This is completely incompatible with GDPR, which by default bill.com has to adhere to, if they process information of people in the E.U. This business holds information about you and transactions in your name, but won't let you access it.

Bill.com's "support" goes in circles avoiding to answer questions and keep sending links that require access to an account, knowing perfectly well you won't be able to access them because you are not a resident in the States.

The whole application is designed in such a way you will get caught in a newer-ending loop, dealing with idiotic support through emails.
The fact they don't have phone support is telling - their support people have no idea what they are doing.

On top of that - an international transfer that would normally take 2 days, tops (or even shorter than that, using other modern payment platforms) took a week, with this parody of a service.

These people sit on your money, collecting interest, while you wait for your hard earned cash.

If you have problems with this service I suggest you either report it through U.S. FTC's scam report website or even FBIs scam report page (easy to find if you google them).

If you are concerned about how they process your personal details and are in the E.U., report it to either your local Data Protection Authority or European Data Protection Supervisory Authority.

This business deserves to be heavily fined and removed from the market.

Just got off of another frustrating chat with bill.com support. We've been with them for about 3 years now and I've never been impressed but they were cheap when we were getting started. We have held our nose and stuck with them so we don't have the disruption of changed over all our accounts to another service. When bringing on new clients we've had about a 40% success rate of getting the client set up cleanly for invoicing. This means that most of the time something goes wrong the customer gets something 'off' just a little bit and the account won't work. When you talk with support they absolutely refuse to help you figure out anything from the client side... i. e. 'Has the customer set up a properly linked account so we can invoice them'... 'I'm sorry I'm not permitted to disclose that information'. We currently have a handful of our customers just sending us live checks because of the frustration of getting their accounts set up with bill.com. The last think I would do at this point is jeopardize the client relationship by sending them to bill.com support to try and fix something that's not working... Easier to just have them mail us a check... it's 2019... and that's pretty lame.

They also seem to make internal software changes on a regular basis that will change/remove features in the user interface... like adding an attachment to an invoice. Then when you talk with support they don't know what you are talking about.

They also make you jump through a bunch of hoops just to get to the chat support... it's something like 11 clicks before you can 'talk' with a person on the matter.

Even though it's a pain we are going to have to migrate to another platform since we just cannot deal with this disfunction any more.

Customer service so unhelpful have been trying to get someone to speak with me for over 6 months. DONT USE

They allow anyone to create an account using someone else's and then do not care anything about it. The CEO is a scammer.

Recently we had a fraud case involving an international wire. We called and filed a support case. Got a response three days later. That was after i googled their phone number and was able to chat with a live support person. Even after he put through the case, after I already wrote them everyday for three dsys. When they finally got their Director of Customer service involved I got some traction on the case. By the the time they actually got involved the funds were already received by the receiving bank. Then they wrote a message saying the funds were received by their bank. We got super excited but that excitement was short lived. After they sent this message we contacted them to provide the evidence of receving the funds. Alas! They came back and said they made a mistake and they did not receive the funds. Finally they called and said that the receiving bank sent them a message saying the funds clearfed and hsve been withdrawn by the scammers. I even tried contacting their CFO through linkedin and got no help. We lost a significant amount of money. Customer Service was awful and their lack of responsibility for a false report is astonishing. Do not trust this company with your business. Use your own wire system and ACH through your local bsnks. You will be better off. I am going to find every platform available to discredfit this organization.