BirthdayExpress

Can't lick broken lollipops and no one will respond to me. Stay far away because if you ever want customer service, it's not here. I have attached a couple pictures and pictures, doesn't show all that were broken but I took a picture of enough to show what they look like.

This has been the worst experience in a long time. We placed an order for our kids first birthday couple of weeks before the event. I should admit they did send all the stuff in time but just to the wrong address. I have been contacting their customer support since the last 1 week but they just respond with the same phrase "Someone's gonna contact you soon". They have no idea who is gonna contact, when or what the next step is.

It has been an embarrassment as we are stuck here 2 days before the event and none of the stuffs we ordered is with us and now we have to go look around stores to find a replacement for such a major event.

Order from them at your own risk and if you have some money to waste!

I used birthday express for years. Pretty typical cheap, cute party supplies. Usually an item or two comes in broken but I never worried about it before. This last order several items came in broken. I emailed them and got a response but no action. I sent pictures of the damages- no response. I have emailed them several times since checking in- no response. Not impressed! Their customer service sucks! That is all.

Ordered 2 packages of lollipops for a Birthday party. My guests at the party noticed that they lollipops were several months expired. I'm sure not dangerous to eat but still. Sent 3 emails and received no response, or refund. Terrbile company and I will NEVER do business with them again, Buyer beware!

You have to pay to ship product back and do not get refunded for shipping costs. There are restocking fees on certain items and they are very particular about what items are returnable at all. For example, unopened package of cupcake toppers, wrapped and sealed in plastic, can't be returned because as the customer service rep said, "they are edible." They are Gold Foiled paper decorations glued to toothpicks... not sure who would eat those. Anyway, they have great products but you must be sure that you want and need everything you order and that it will definetely get to you in time, or else your stuck with it.

Needed help to confirm whether or not an order went through. The male representative refused to help me. And then when I asked if there was another rep that I could speak to, he demanded to know why and proceeded to bully me. Have never seen anything like it in my life. Guess they aren't worried about losing customers. Really, really bad customer service people. I wish I could give NO stars.

Does no respond to emails when asked a question about one of their products, phone number does not work, terrible way to run a company, they deserve to fail. Been buying from this company for several years but as of today... not any more.

I have bought from these guys several times. They short ship constantly and don't respond to customer emails. Have had to file complaints with my bank and stop ordering. This company shouldn't be in business. Horrible service and doesn't ship what customers pay for.

Pinata came head smashed on side the pieces ripped off. It was so small the bag of candy was bigger. Didnt come with the stick or the eye cover you pay for and they want you to pay for return shipping cost! Such a bad purchase. Go to party city or even walmart dont purchase from this company

I attempted to order party supplies for my sons third birthday. Two weeks in advance. I never received my order. They proceeded to tell me my money would be refunded and it never was. This company sucks!

I ordered a piñata with the decoration, arrived two days before my son's birthday completely destroyed because they put it in a smaller box, obviously to save money, when I called to make the return they only accepted the piñata and I had to pay the returnt is the worst company, do not order anything with those people

Placed an order for first birthday. It was guaranteed to be delivered on 3-3. Well guess what it never came. Called on the 3rd is was still in warehouse called on the 4th still in warehouse called the first time on the 5th the lady said the shipping label had been printed and it would be shipped overnight. Called back on the 5th at 6pm and a different person told me it was still in warehouse. So now I am one day away from party with no supplies. Also refund takes 3-5 business days. Also they knew they were having problems meeting deadlines but no one informed the buyers of this!

I ordered items for my grandson's first birthday. I paid $10 extra to have items sent faster. I called when they did not arrive at promised date. They said they had mistakenly shipped it regular mail and it wouldn't arrive before party. They promised to refund my $10 and send shipping labels when items arrived for free shipping. Now they say refund will take 5-10 business days and shipping labels take 24 hours before emailed. Wow... they collected by money the day I ordered. Very dissatisfied!

I order a complete party in a box on 2-24. I noticed on my confirmation that my custom birthday banner wasn't customized, but I was charged for it. So I called them. I waited on the phone for 55 mins and no one ever answered. I called back 4 more times and still NOTHING. I sent 3 different emails trying to get the banner fixed was told to call the useless line OR order the banner again and they would "try" to refund the money. Forget that a billion dollars couldn't make me order from them again. Today I called their corporate office and for the first time was able to speak to a representative, who was no help AT ALL. She told me she would transfer my call to her supervisor, whom you can imagine never answered. I left a voice mail and he has yet to call back. I was guaranteed to have my product on the 5th of March. That day came and went and I still haven't received anything. I will never shop here again & i feel bad for anyone who does!

I ordered a centerpiece for a birthday party, but was sent a small, blue gift bag, instead. I reached out to the company, but never received a response. DO NOT order anything from this company. They take your money, send you the wrong item, and never respond to your inquiries!

Ordered October 1 with a guaranteed delivery date of October 9. It is October 20 and I still do not have the items I ordered. After a long wait to get a hold of someone, they said they don't know where my stuff is or how to to get it to me in time. They supposedly will refund my money within 48 hours. DO NOT ORDER FROM THEM. All other reviews are right with the negative reviews. Just wish I had checked out their reviews before ordering.

I ordered the party in a box for my daughter's 1st bday over 2 weeks ago and still waiting for the package. I just got off the phone with them and the package was supposed to be here today and it did not arrive. Her party is in 2 days... I ordered her cake already I have 40 guests. If I don't have the package by tomorrow I am calling to cancel. I paid express delivery to have it today! Worst customer service ever! And I shop alot online because of the ease and convenience but birthday express people SUCK!

If you expect to receive quality customer service look for a different company to order your party decor from. I made an order and decided to go a different route tried canceling order within 24 hrs and was told once order is placed I am all pretty much SOL and if I wanted to I could pay 39 dollars for return shipping when I already paid 39 dollars to ship it and the item was 22 dollars so I guess your supposed to just take a loss. Pretty much if you order from them it's a loose loose situation I gave them one star but would prefer to give them no stars.

I had $126 worth of merchandise in my cart, after emailing customer service the issue took (5) FIVE days to be resolved, the customer service CHAIRMANE waited 3 days later, till the coupon had expired to reply to my message & they altered what the coupon requirement said. I'll never shop with them or recommend anyone! Slow service! Rip off

Placed my order on 2/24. Did not receive a confirmation so I called on2/25 to confirm, after spending 47 min on hold waiting for a live person I was told my order shipped (credit card was charged) and was guaranteed for delivery by 3/5. Guess what? 3/5 comes and no delivery. Call back spend another 52 minutes waiting for a live person. My order never shipped, my cc was charged, they have a warehouse issue that they have known about for a couple of weeks and never thought to notify their customer. My party is tomorrow, 3/7 and my little boy is going to be so disappointed not to have any of his fun party supplies including a goldfish piñata! What makes me insane is they knew they had a problem and never notified their customers they just assumed that when people did not get their orders they would call and then their untrained, non-sympathetic Customer Service people would tell me so sorry!

Ordered stuff from them since May and I still don't get a refund. FedEx failed to ship my stuff per contacting Birthday Express they promised to ship my stuff again by June 22 and they did not re -delivered my items eventhough I contacted them many times letting them know hiw FedEx had fail to deliver. More than 7-10 business days later and still no refund, no birthday supplies, and no help from a give $#*! company that has lied to me all along.

I spent $120 on various things for my daughter and son's birthday party and paid $20 for GUARANTEED delivery yesterday. Never came. I call this morning as soon as they open - and am on HOLD waiting for a customer service representative for 59 MINUTES PEOPLE! And 14 seconds... but who's counting after the first 59 minutes... Only to be told, "oh we're sorry, it hasn't even shipped yet". Now, the HOUR I spend on the phone waiting for someone could have been used to go back out to the store and buy the things they were supposed to deliver for the party TOMORROW. This place is BEYOND being just ridiculous - they are practically criminal!

They FALSELY ADVERTISE and THE CUSTOMER SERVICE IS EXTREMELY RUDE! I ordered "realistic" cat plushies and the ones they sent were NOT the ones pictured online. (I've attached the photos, first is what they were SUPPOSED to look like, the second are the ones I got) There was no disclaimer; no message saying the items may look different than pictured. The ones they sent were cheaply made from the Oriental Trading Company! I called and they sent me the wrong cats AGAIN! At this point, my daughter's birthday party is RUINED! The nasty, rude customer service supervisor, Jo Dean, refused to refund my money, refused to connect me to a higher supervisor, and insisted she would not lose her job over her attitude. BOTTOM LINE: A LOUSY COMPANY WITH TERRIBLE, RUDE CUSTOMER SERVICE! DON'T WASTE YOUR TIME OR MONEY! JUST GO TO PARTY CITY!