BirthdayExpressReviews 45

Does no respond to emails when asked a question about one of their products, phone number does not work, terrible way to run a company, they deserve to fail. Been buying from this company for several years but as of today... not any more.

I ordered a centerpiece for a birthday party, but was sent a small, blue gift bag, instead. I reached out to the company, but never received a response. DO NOT order anything from this company. They take your money, send you the wrong item, and never respond to your inquiries!

I have bought from these guys several times. They short ship constantly and don't respond to customer emails. Have had to file complaints with my bank and stop ordering. This company shouldn't be in business. Horrible service and doesn't ship what customers pay for.

Pinata came head smashed on side the pieces ripped off. It was so small the bag of candy was bigger. Didnt come with the stick or the eye cover you pay for and they want you to pay for return shipping cost! Such a bad purchase. Go to party city or even walmart dont purchase from this company

I spent almost $100 on party supplies in seperate orders. The last order I placed I realized had the wrong address on the confirmation email, so I call them and the girl just flat out tells me there's nothing they can do. I get upset and hang up but then think how unfair that is so I call back to talk to the supervisor, who also doesn't care at all and cancels the order but doesn't offer to place it with my same discounts applied. Overall, super rude and no value in their customers 0% satisfied!

Ordered, emailed confirm & no product! 30 days later, no refund. Large company, keeps your money. SAD

I was worried about all the reviews i read here but i had already ordered. To my surprise my order arrived on time in very good condition and everything just as i ordered. I am delighted and happy i had a very good experience with them.

I ordered a piñata with the decoration, arrived two days before my son's birthday completely destroyed because they put it in a smaller box, obviously to save money, when I called to make the return they only accepted the piñata and I had to pay the returnt is the worst company, do not order anything with those people

If you expect to receive quality customer service look for a different company to order your party decor from. I made an order and decided to go a different route tried canceling order within 24 hrs and was told once order is placed I am all pretty much SOL and if I wanted to I could pay 39 dollars for return shipping when I already paid 39 dollars to ship it and the item was 22 dollars so I guess your supposed to just take a loss. Pretty much if you order from them it's a loose loose situation I gave them one star but would prefer to give them no stars.

You have to pay to ship product back and do not get refunded for shipping costs. There are restocking fees on certain items and they are very particular about what items are returnable at all. For example, unopened package of cupcake toppers, wrapped and sealed in plastic, can't be returned because as the customer service rep said, "they are edible." They are Gold Foiled paper decorations glued to toothpicks... not sure who would eat those. Anyway, they have great products but you must be sure that you want and need everything you order and that it will definetely get to you in time, or else your stuck with it.

I ordered a banner for my daughter and daughters friend birthday party. They sent me someone else's banner instead. I notified customer service beginning of the week and was told another shipment would be sent in time for the birthday party. I was lied to about the delivery date with no firm of consideration for the company's mess up. If you want a guarantee for a party I don't not recommend this company at all

Ordered stuff from them since May and I still don't get a refund. FedEx failed to ship my stuff per contacting Birthday Express they promised to ship my stuff again by June 22 and they did not re -delivered my items eventhough I contacted them many times letting them know hiw FedEx had fail to deliver. More than 7-10 business days later and still no refund, no birthday supplies, and no help from a give $#*! company that has lied to me all along.

They FALSELY ADVERTISE and THE CUSTOMER SERVICE IS EXTREMELY RUDE! I ordered "realistic" cat plushies and the ones they sent were NOT the ones pictured online. (I've attached the photos, first is what they were SUPPOSED to look like, the second are the ones I got) There was no disclaimer; no message saying the items may look different than pictured. The ones they sent were cheaply made from the Oriental Trading Company! I called and they sent me the wrong cats AGAIN! At this point, my daughter's birthday party is RUINED! The nasty, rude customer service supervisor, Jo Dean, refused to refund my money, refused to connect me to a higher supervisor, and insisted she would not lose her job over her attitude. BOTTOM LINE: A LOUSY COMPANY WITH TERRIBLE, RUDE CUSTOMER SERVICE! DON'T WASTE YOUR TIME OR MONEY! JUST GO TO PARTY CITY!

First off, they have two different websites with different names, which I didn't realize until after I ordered from both sites because one of the sites was out of stock of a few items that I needed for my kids birthdays. I paid for two day shipping on both orders. One of the orders says it won't be delivered until four days after when it's supposed to be delivered and the other order still hasn't even shipped and they're both supposed to be delivered today. I've emailed and emailed them trying to get someone to help me, with no response from EITHER website. So now I'm out of $60, half of which was spent just for shipping AND MY ITEMS WONT EVEN BE DELIVERED ON TIME, and I won't have some of the most important things I needed for my kids parties.

May have great products but honestly I wouldn't know. Shipment for my moms surprise birthday party has YET to come in. When I called they basically said it was not their problem once it got to FedEx or USPS? Ok? Asked them to send me an expedited version of my order and I would return the other set when it arrived... no can do! Only way to get another order was to order a new set and they could give me free shipping. I said okay well I ordered Cyber Monday. Could you please give me that discount and when I get the other order can I return it? No, sorry we cannot honor that discount even though I am looking at the order and know you are telling the truth. The only thing I was offered was sorry to hear your mom's birthday is Saturday, and here is a $10 credit towards the order. I DONT WANT $10 credit I WANT WHAT I ORDERED ON TIME AS IT PROMISED I WOULD. HORRIBLE SERVICE. Why have a customer service line if you know that you have no intentions of helping your customers in any way at all? Would not recommend. I am a supporter of small business but this the type of service that makes people use Amazon, Walmart, etc.

I was a bit hesitant on choosing them due to some of the negative reviews, but the prices were great and I thought I would give them a try. My order arrived on time (earlier than expected actually) and all items were in great shape and accounted for. I saved over $20 going with Birthday Express and my overall experience was great.

I placed my order with birthday in a box before I read the reviews. After I read all of the awful reviews I was a little concerned, especially since I screwed up and put the wrong street address on my order. I contacted the company through email as well as through Facebook messenger. The person who emailed me back told me they couldnt do anything and Id have to contact FedEx once the package shipped. The person on Facebook however, told me that they would fix the issue. The next few days I was worried I wouldnt get the package, but it came right on time! I was missing one thing from my order, but I contacted them through Facebook again and they quickly took care of the issue. They seem to have great customer serivce, as long as you contact them through Facebook messenger. Im so glad I was able to get the Dr Seuss theme birthday pack for my daughter and nieces birthday next week. The only thing that I can see that other people are complaining about that is true is that they do send orders in boxes that are bigger than they need to be, with little to no packaging. But all of my stuff arrived intact and not damaged. I mean you are getting paper and plastic products, they dont need much protection. For the price you pay, you get a good deal! Try going to a party store and getting personalized gifts for the same price. You cant! I will definitely use them again and recommended them to others!