Black Hairspray

After the drama with the horrible people at hairsisters I was terrified of buying a wig! Really. The reviews are so bad. Eighty percent are one stars and most of the other wig places seem to be just as bad. Winter is coming though so I decided to give it one more try to get something to protect my hair. I ordered 4 wigs from Blackhairspray last Friday on my way home. They are relatively new so I was concerned about being ripped off. When I got home I called to see if everything was in order and got Sasha. SHOCKING! She was polite, informed, and pleasant. I'm still trying to recover from not being shouted at. I barely got my order number out before she had everything on the computer in front of her and was able to answer all my questions. She then said 'I'm going to be honest with you. It's Friday evening after the time we do same day shipping. You're probably expecting it to be shipped Saturday but we won't be able to till Monday, is that ok? She then said I'd get it by Wednesday and they'd send an email as soon as it was sent. I called Monday morning, still kinda worried, she wasn't mad she laughed and said your order has been sent, and yes it's confirmed, you'll get it by Wednesday. Everything was as she said. I received the wigs early this afternoon. They were brand new, unopened, and beautifully packaged. I'd bought a Sapphire and three storms. The Storm felt a little too tight. I called Blackhairspray and got Dawn. Wow, she's amazing. I know it seems like too much excitement for a call but it really was perfect. No drama, no crap, just perfect customer service. She said, send them back for a full refund, or an exchange, whatever works best for you. No restocking fee as long as they are as they came with tags and packaging. I told her I'd wait a bit and see if it would fit better if I fixed my hair differently. She then said the MAGIC WORDS. ' call me for anything, I'll look for similar styles, I'll recommend other stuff, this is about you and what makes you happy, we've been trained to see that the customer is satisfied. If we don't have customers we don't have a business. When i thanked her effusively for her consideration she said I'm just doing my job, (as if every wig place treats everyone as beautifully as Blackhairspray does.) She then continued, you have 31 days to figure out what works best for you. I'm here to HELP you with whatever you decide.' DAMN, I almost cried. Please, please Blackhairspray don't change! I no longer have to get my family in NYC to send wigs. You have a customer for life. And please get the Model Model Verona wig. It's my favorite. Just amazing. Guys, all of you who've been treated like crap by the people who should be providing a service try Blackhairspray. The only problem I had was when I called on Saturday no one answered. I don't know if they are closed all day. I didn't ask. Every other time I've called thought they answer immediately. Thank you Blackhairspray. Here's the number to call *******430.